RMA Settings

This section describes the most of settings, that you can use for configuring your returns policy, except of Email Notification Settings, which is included in other section:

General Settings

Option Description
Return Address Default Return address of the store. Will be shown in the RMA Packing Slip. See Return Addresses.
Default status for new RMA When customer creates a new RMA, this option sets the RMA default status.
Default owner for the new RMA Sets the default owner for a new RMA.
Ask customer to confirm shipping If option is enabled, the customer will be asked to confirm shipping of the returned items.
Shipping confirmation text Text of the shipping confirmation dialog.
Allow RMA for offline orders If option is enabled, RMA requests will be available for offline orders.
Enable option "This was a gift" This option is useful when your customers buy gifts for their friends. Friends can create an RMA request for a gift and the initial customer will not be notified about such RMA.
Enable integration with Help Desk Allows to integrate RMA requests to the Help Desk system.
Code of "Brand" attribute You can set the code of the brand attribute.
Allow to upload only attachments with extensions Customers will be allowed to upload only those types of files.
Limit of attachments size Customers will not be able to upload files with a size more than this limit.
Show Columns in RMA Grid You can configure what columns you would like to show in the main RMA list in the backend.

Customer Account

Option Description
Show RMA section in Customer Account If option is enabled, RMA section is displayed in a customer account.
Customers are required to select List option, that allows to choose, which basic return parameters (e. q. Reasons, Conditions, Resolutions) shall be submitted by customer.

RMA Policy

Option Description
Allow to request RMA after order completion, days Number of days after order completion when a customer can create an RMA request.
Allow to request RMA if order has status Sets product's order status(es) which allows a customer to create a RMA request.
Request only shipped products If the order has only been partially shipped, then only the shipped items will be available for the RMA.
Ask to agree with RMA policy text If option is enabled, RMA policy is shown when customer creates a new RMA. Customer must accept the policy to proceed with the RMA.
CMS block with RMA policy text Sets CMS static block with text of the RMA policy. To create and manage this block go to the: CMS > Static Blocks

RMA Number

Option Description
Number Format You can specify a custom format for RMA numbers. You can use variables [store], [counter]. E.g. you have a format 'RM-[store][counter]' and you'll receive RMAs with the numbers RM-1000001, RM-1000002, RM-1000003, etc.
Start Counter From Initial number of the counter.
Counter Increment Step Counter's increment step.
Counter Length Number of digits in the counter.