RMA Settings
This section describes the most of settings, that you can use for configuring your returns policy, except of Email Notification Settings, which is included in other section:
General Settings
| Option | Description |
|---|---|
| Return Address | Default Return address of the store. Will be shown in the RMA Packing Slip. See Return Addresses. |
| Default status for new RMA | When the customer creates a new RMA, this option sets the RMA default status. |
| Default owner for the new RMA | Sets the default owner for a new RMA. |
| Ask customer to confirm shipping | If the option is enabled, the customer will be asked to confirm the shipping of the returned items. |
| Shipping confirmation text | Text of the shipping confirmation dialog. |
| Allow RMA for offline orders | If option is enabled, RMA requests will be available for offline orders. |
| Enable option "This was a gift" | This option is useful when your customers buy gifts for their friends. Friends can create an RMA request for a gift and the initial customer will not be notified about such RMA. |
| Enable integration with Help Desk | Allows to integrate RMA requests to the Help Desk system. |
| Code of "Brand" attribute | You can set the code of the brand attribute. |
| Allow the attachment to upload with extensions | Customers will be allowed to upload only those types of files. |
| Allow the shipping label to upload with extensions | Customers will be allowed to upload shipping labels with the specified types of files. |
| Limit of the attachments size, Mb | Customers will not be able to upload files with a size that is greater than this limit. |
Customer Account
| Option | Description |
|---|---|
| Show RMA section in Customer Account | If the option is enabled, the RMA section is displayed in a customer account. |
| Show RMA for guest customer by order | If the option is enabled, the guest customer will only see RMA for the entered order number. |
| Customers are required to select | List option that allows you to choose which basic return parameters (e. q. Reasons, Conditions, Resolutions) shall be submitted by the customer. |
RMA Policy
| Option | Description |
|---|---|
| Allow for requesting an RMA after order completion, days | Number of days after order completion when a customer can create an RMA request. |
| Allow for requesting an RMA if order has status | Sets product's order status(es) which allows a customer to create a RMA request. |
| Allow RMA for multiple orders | If the option is enabled, the module allows for creating an RMA that includes items from two or more orders. |
| Request only shipped products | If the order has only been partially shipped, then only the shipped items will be available for the RMA. |
| Ask to agree with RMA policy text | If option is enabled, RMA policy is shown when customer creates a new RMA. Customer must accept the policy to proceed with the RMA. |
| CMS block with RMA policy text | Sets CMS static block with the text of the RMA policy. To create and manage this block go to the: CMS > Static Blocks |
RMA Number
| Option | Description |
|---|---|
| Allow a Manual RMA Number | If option is enabled, "RMA #" can be changed on backend RMA edit page |
| Number Format | You can specify a custom format for RMA numbers. You can use variables [store], [counter], [order]. For example, you have a format 'RM-[store][counter],' and you'll receive RMAs with the numbers RM-1000001, RM-1000002, RM-1000003, etc. Or format '[order]', you'll receive RMAs with the numbers equal to the original order number. |
| Reset Counter For Order | Allows resetting RMA order numbers for the RMAs created for the next orders. |
| Start Counter From | Initial number of the counter. |
| Counter Increment Step | Counter's increment step. |
| Counter Length | Number of digits in the counter. |