Reasons
Understanding why customers return products is crucial for improving both your product offerings and customer experience. By attaching a Reason to each product return, you can gather invaluable insights into customer behavior, product performance, and potential areas for improvement. This data not only helps you reduce future returns but can also enhance your sales strategy and customer satisfaction.
Our extension provides you with basic conditions set, but you're free to create your own.
General information
- Title: the name of the return reason, clearly defining why a customer chose to return the product.
- Sort order: organize the reasons in a way that makes sense for your business, displayed in a drop-down menu.
- Is active: control whether this reason is visible on RMA creation and edit page.
You can customize titles for specific store views directly on the edit page, ensuring your RMA language reflects local nuances and customer preferences. To do this, just switch the store switcher to the desired one, and enter contents into the proper field. It will be saved independently just for the selected store.