Each product, returned by customer, can be supplied with Reason, why did customer choose to return this particular product. It is extremely useful for monitoring return statistics (refer to Report by Reason), and can be used for improving your sales.

Our extension provides you with basic conditions set, but you're free to create your own.

Reasons Grid

How to create a new reason

Go to the Sales > RMA > Reasons. Press the button Add New. You'll see following edit page:

Reasons Edit Page

  • Title - Title of the reason.
  • Sort Order - sorting order (used for displaying in drop-down menu)
  • Is Active - whether current reason is visible on RMA creation and edit page.