Resolutions

When customer submits an RMA, it can mark, which service he would select - for example, Exchange or Refund. Typically, these two are enough to create reliable return service, but sometimes you need an extended resolutions - different kinds of Refund, or even Repair service.

Our extension allows you to create as many possible return Resolution, as your policy need.

How to create a new resolution

Go to the Sales > RMA > Resolutions. Press the button Add New. You'll see following edit page:

• Title - Title of the reason.
• Code - Unique internal code of the resolution.
• Is Active - whether current condition is visible on RMA creation and edit page.
• Is Exchange Order Allowed - if enabled, admin can create an Exchange order from RMA order page.
• Is Replacement Order Allowed - if enabled, admin can create a Replace order from RMA order page.
• Is Creditmemo Allowed - if enabled, admin can create a Credit Memo from RMA order page.
• Sort Order - sorting order (used for displaying in drop-down menu).