Ecommerce Chatbot Extension for Magento 2 User Manual
Ecommerce Chatbot (EChat) integrates an AI-powered chatbot into your Magento store, providing intelligent customer support by leveraging your store's data as a knowledge base.
The extension automatically syncs your products, categories, and CMS pages to a cloud-based AI chatbot platform enabling the chatbot to answer customer questions with accurate, store-specific information.
Key capabilities:
- AI-Powered Chat Widget — A chat widget is automatically loaded on all storefront pages, allowing customers to get instant answers about your products, policies, and more.
- Knowledge Base Sync — Products (with variants, attributes, and images), categories, and CMS pages are synced to the chatbot's knowledge base for accurate responses.
- Context Awareness — The chatbot recognizes logged-in customers and has access to their cart data and recent orders for personalized assistance.
With this Manual, you will learn how to set up and configure the EChat extension for your store.
Who should use this manual
It is primarily aimed at administrators, developers, and Magento store owners who want to add an AI chatbot to their storefront.
Using the Getting started section, you will learn how to install the extension and perform the initial setup.
Detailed descriptions of the settings can be found in the Configuration options section.
Practical guides for common tasks are available in the How to section.
You can find the latest changes and improvements in the Changelog section.
Go ahead, dive in!
Firstly, please find our extension in the My Downloadable Products section of our store. Learn how to install the extension.
Proceed then with Quick Start, which will guide you through registering your account and syncing your store data.