Configuration
eChat is configured in two places. In Magento, General settings connect your store to a workspace and control what is synced into its knowledge base. Everything else - the AI provider, the assistant's behavior, the widget's appearance, live chat, the conversation history - is managed in the eChat backend, a separate cloud application.
Opening the eChat backend
- In the Magento admin, go to Stores > Configuration > Mirasvit Extensions > eChat.
- On the Account panel, click Configure Chat.
The button verifies the connection before it opens anything. If the workspace cannot be reached you get a retry message and your credentials are left untouched; if the workspace was deleted on the eChat side, the stale credentials are cleared and you are asked to register again.
On a multi-store installation each store view with its own workspace gets its own Configure Chat button, and each button opens the workspace of the scope it belongs to.
What is where in the eChat backend
| Section | What it is for |
|---|---|
| Dashboard | Traffic, conversation volume, and token spend. See Dashboard. |
| Live chat | The visitors on your store now, and the conversations your team takes over. See Live chat. |
| Conversations | Every conversation, with transcripts, filters, and per-conversation token counts. See Conversations and Playground. |
| AI agent > Knowledge | The content the assistant answers from - synced from Magento, or added by hand. See Knowledge. |
| AI agent > Guidance | Named customer intents with your own step-by-step instructions. See Guidance. |
| AI agent > FAQ | Short hand-written answers, never touched by the Magento sync. See FAQ. |
| AI agent > Playground | The live widget, running against your real workspace, without touching the storefront. See Conversations and Playground. |
| Support | Contact Mirasvit support from inside the backend. |
| Settings | AI assistant, Widget, Live chat, AI providers, Workspaces, API & MCP, Data & privacy. See Settings, Live chat and AI providers. |
Changes saved in the eChat backend take effect on the storefront immediately. There is no cache to flush on the Magento side and no re-sync to run.
📄️ General Settings
The eChat configuration is located at Stores > Configuration > Mirasvit Extensions > eChat.
📄️ Dashboard
The Dashboard is the landing page of the eChat backend. It answers two questions: is the assistant being used, and what is it costing you.
📄️ Live chat
Live chat lets your team step into a conversation and answer the visitor yourselves, in the same chat widget. While a person handles a conversation the AI assistant stays silent; when you hand it back, the assistant takes over again.
📄️ Conversations and Playground
Conversations
📄️ Knowledge
The knowledge base, under AI agent > Knowledge, is the content the assistant is allowed to answer from. Most of it arrives automatically from your Magento store; the rest you add here.
📄️ Guidance
Guidance is how you tell the assistant what to do about a specific customer intent. The knowledge base gives it facts; guidance gives it procedure.
📄️ FAQ
FAQ is where short, hand-written answers live: one question a customer asks, and the answer you want the assistant to give. It is the third place the assistant gets its material from, and the three do different jobs.
📄️ Settings
Settings has seven sections, listed in the sidebar Live chat and AI providers.
📄️ AI providers
Settings > AI providers is where the assistant gets its brain. You add one or more provider credentials, eChat uses the first working one, and you pay that provider directly for what your customers use.