How to

This section contains guides for common tasks related to the AI Chatbot - eChat extension.

📄️ Upgrade extension

Follow these steps to update the extension via сomposer:

📄️ Disable extension

Using these steps you can disable or remove extension.

📄️ Sync data manually

The extension syncs your store data to the eChat knowledge base automatically via a daily cron job (at 2:00 AM). However, you can trigger a manual sync at any time using the CLI.

📄️ Configure chatbot

The chatbot's provider, behavior, and appearance are configured in the eChat backend, not in the Magento admin panel. This page is the short route; the eChat backend section documents every screen.

📄️ Add a custom data source

The eChat extension syncs store information, products, categories, CMS pages and Mirasvit Knowledge Base articles to the chatbot's knowledge base. If your store holds content the chatbot should also know about - a blog, brand pages, product manuals, a custom entity - you can add it with a small module of your own.

📄️ Customize widget appearance

Colors, position corner, titles, and messages are set in the eChat backend - see Widget settings. Everything else about how the widget sits on the page - the distance from the screen edge, the size of the chat window, its stacking order against your own fixed elements - is done with CSS in your Magento theme.

📄️ Troubleshooting

The chat widget does not appear on the storefront