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AI Chatbot - eChat Extension for Magento 2 User Manual

AI Chatbot - eChat adds a chat to your Magento store where an AI assistant and your own team answer your customers. The AI answers around the clock from your store's data; your team steps into any conversation when a person is needed.

The extension automatically syncs your store information, products, categories, CMS pages, Mirasvit Knowledge Base articles and blog posts to a cloud-based chat platform, the eChat backend, where the assistant answers from them and your team handles conversations.

Key capabilities:

  • Chat Widget - A chat widget is automatically loaded on all storefront pages. Customers get instant answers about your products, policies, and more, and can ask to talk to a person.
  • AI Assistant - Answers from a knowledge base synced from your store: store information, products (with variants, attributes, and images), categories, CMS pages, Knowledge Base articles and blog posts. It recommends products as cards, recognizes logged-in customers with their cart and recent orders, and can look up an order, hand over an invoice, and open or check a Help Desk MX ticket, with email ownership confirmed by a one-time code.
  • Live Chat - Your team sees the visitors on the store in real time, takes a conversation over from the AI, and replies in the same widget, with files and product cards. The AI can draft each reply for your team. While nobody is available, the AI keeps answering and visitors can leave a message, which is emailed to you.
  • Conversations and Dashboard - Every conversation, with transcripts, filters and CSV export, plus traffic, chat volume and token spend at a glance.
  • Your Choice of AI - OpenAI, Anthropic, Google, or xAI, with several providers configurable as a fallback chain. You pay your provider directly for what the assistant uses.

What the chat can do​

Beyond answering from your knowledge base, the assistant can act on your store for a shopper: it looks up an order, hands over an invoice, and opens or checks a help desk ticket. For a logged-in customer it already knows the cart and the recent orders; an action on an email address the visitor has not proved they own is confirmed with a one-time code first. All of it is described in What the chatbot can do.

When a customer needs a person, your team takes over in Live chat: the AI pauses while you answer and resumes when you hand the conversation back.

With this Manual, you will learn how to set up and configure the eChat extension for your store.

Who should use this manual​

It is primarily aimed at administrators, developers, and Magento store owners who want to add an AI assistant and live chat to their storefront.

Using the Getting started section, you will learn how to install the extension and how AI usage is paid for.

Practical guides for common tasks are available in the How to section.

The Configuration options section describes the Magento-side settings and every screen of the eChat backend, where almost everything about the assistant and live chat is configured.

API & AI agents explains how to connect an AI assistant such as Claude or ChatGPT to your workspace, how scripts read conversations through the GraphQL API, and how to manage the knowledge base through the REST API.

You can find the latest changes and improvements in the Changelog section.

Go ahead, dive in!​

Firstly, please find our extension in the My Downloadable Products section of our store. Learn how to install the extension.

Proceed then with Quick Start, which will guide you through connecting your store and syncing your store data.