Skip to main content

AI Chatbot - eChat Extension for Magento 2 User Manual

AI Chatbot - eChat integrates an AI-powered chatbot into your Magento store, providing intelligent customer support by leveraging your store's data as a knowledge base.

The extension automatically syncs your store information, products, categories, CMS pages, and Mirasvit Knowledge Base articles to a cloud-based AI chatbot platform, enabling the chatbot to answer customer questions with accurate, store-specific information.

Key capabilities:

  • AI-Powered Chat Widget - A chat widget is automatically loaded on all storefront pages, allowing customers to get instant answers about your products, policies, and more.
  • Knowledge Base Sync - Store information, products (with variants, attributes, and images), categories, CMS pages, and Knowledge Base articles are synced to the chatbot's knowledge base for accurate responses.
  • Context Awareness - The chatbot recognizes logged-in customers and has access to their cart data and recent orders for personalized assistance.
  • Acting on the Store - The chatbot can look up an order, hand over an invoice, and open or check a Help Desk MX ticket, with email ownership confirmed by a one-time code.
  • Your Choice of AI - OpenAI, Anthropic, Google, or xAI, with several providers configurable as a fallback chain.

What the chatbot can do​

Beyond answering from your knowledge base, the assistant can act on your store for a shopper: it looks up an order, hands over an invoice, and opens or checks a help desk ticket. For a logged-in customer it already knows the cart and the recent orders; an action on an email address the visitor has not proved they own is confirmed with a one-time code first. All of it is described in What the chatbot can do.

With this Manual, you will learn how to set up and configure the eChat extension for your store.

Who should use this manual​

It is primarily aimed at administrators, developers, and Magento store owners who want to add an AI chatbot to their storefront.

Using the Getting started section, you will learn how to install the extension and how AI usage is paid for.

Practical guides for common tasks are available in the How to section.

The Configuration options section describes the Magento-side settings and every screen of the eChat backend, where almost everything about the assistant is configured.

API & AI agents explains how to connect an AI assistant such as Claude or ChatGPT to your workspace, how scripts read conversations through the GraphQL API, and how to manage the knowledge base through the REST API.

You can find the latest changes and improvements in the Changelog section.

Go ahead, dive in!​

Firstly, please find our extension in the My Downloadable Products section of our store. Learn how to install the extension.

Proceed then with Quick Start, which will guide you through connecting your store and syncing your store data.