Magento 2 AI Chatbot - eChat
AI shopping assistant trained on your Magento catalog. Answers product questions, recommends items, and handles support queries — 24/7. Customers can check orders, download invoices, and manage tickets directly in the chat.
- AI-powered product recommendations and comparisons
- Instant answers to shipping, returns, and policy questions
- Auto-trained on your products, categories, and CMS pages
- Order & ticket self-service with secure email verification
eChat answers them instantly — with product recommendations, policy info, self-service order tracking, and support ticket management — trained on your catalog, no manual setup needed.
Still have questions? Book a call to see eChat in action.
It's 11 PM and a customer is comparing two jackets on your store. They have a sizing question. No one is online. They leave, and so does the sale. Multiply that by every night, weekend, and holiday — and the lost revenue adds up fast.
eChat is an AI shopping assistant powered by a cloud service and trained on your Magento catalog. It answers product questions, recommends items, and handles common support queries - instantly (median answer time: 5.7 seconds), in any language, around the clock.
What benefits do you get for your store?
How It Works
Install & Connect
Install the Magento extension via Composer and connect it to the eChat cloud service. The extension syncs your catalog data with the cloud, which handles all AI processing.
eChat Learns Your Store
The extension automatically syncs your products, categories, and CMS pages with the eChat cloud service. It builds a knowledge base from your actual catalog data — names, descriptions, attributes, prices, and policies.
Customers Ask, eChat Answers
Shoppers type questions in the chat widget — product recommendations, size comparisons, shipping policies — and get accurate, context-aware answers drawn from your store content.
You Monitor & Improve
Review conversation logs and customer ratings in the admin panel. The bot learns from feedback and adjusts its responses over time, getting more accurate with every interaction.
eChat doesn't just answer questions - it actively helps customers find and choose the right products, turning hesitation into purchases. Across live Magento stores running eChat, 38% of all conversations start with a product question - shoppers use chat to decide what to buy, not just to complain.
Product Recommendations
Customers describe what they need in plain language — "I want something to protect me from rain while running" — and eChat recommends matching products from your catalog with direct links.
By guiding shoppers to the right products at the moment of intent, eChat reduces bounce rates and increases the likelihood of a purchase.
Product Comparisons
Shoppers can ask eChat to compare products side by side. The bot analyzes attributes, prices, and descriptions to present a clear comparison — helping customers make confident decisions without leaving the page.
No more opening multiple tabs or scrolling between product pages. eChat brings the comparison to the conversation.
The most common support questions are the simplest ones. eChat handles them automatically so your team can focus on issues that actually need a human. In production, eChat fully or partially resolves about 85% of conversations on its own - and 99.3% of customers never ask for a human agent.
Store Policies & FAQ
eChat answers questions about returns, shipping, payment methods, and other store policies — pulling information directly from your CMS pages.
This dramatically reduces the number of repetitive inquiries your support team has to handle day after day.
Most chatbots only generate text. eChat can use tools — it connects to your Magento store to look up real data, pull documents, and perform actions on behalf of the customer.
Order Status & Tracking
Customer asks "Where is my order?" - eChat looks up the order in Magento, returns the current status, and provides a tracking link. Real data, not a canned response: in a production audit, every order status and tracking answer eChat gave matched the live Magento data.
Invoice Downloads
Customer asks for an invoice — eChat fetches it from Magento and provides a download link right in the chat. No logging in, no navigating the account dashboard.
Support Tickets
Customer wants to check on a ticket or create a new one - eChat handles it in the conversation. And when an issue needs a human - a refund, an order change - eChat collects the details first (order numbers, photos, verified email) and hands your team a ready-to-work ticket.
Secure Email Verification
Before accessing any personal data, eChat verifies the customer's identity. It sends a one-time code to their email — entered and confirmed right in the chat.
The list of available tools keeps growing. Each tool connects eChat to a specific part of your store — turning the chat into a real self-service hub.
eChat indexes all of your Magento content to provide accurate, store-specific answers:
- Products — names, descriptions, attributes, prices, and availability
- Categories — structure, navigation, and category-specific content
- CMS Pages — policies, FAQs, about us, shipping info, and more
- Knowledge Base — articles, guides, and help content from your knowledge base
When you add new products, update prices, or change a return policy, eChat picks up the changes automatically through reindexing. No manual updates, no stale answers.
eChat vs Alternatives
See how an AI assistant built into Magento compares to the alternatives:
| eChat | Generic Chatbot | Manual Live Chat | |
|---|---|---|---|
| Setup Time | Minutes — install and go | Hours — manual configuration | Days — hire and train staff |
| Magento Integration | Native — reads your catalog directly | None — requires manual data entry | None — agents look up info manually |
| Product Knowledge | Auto-indexed from your store | Only what you manually enter | Depends on agent training |
| Availability | 24/7, every day | 24/7, every day | Business hours only |
| Languages | 50+ with auto-detection | Varies — often limited | Depends on staff |
| Order Self-Service | Yes — status, tracking, invoices, tickets | No | Yes, but slow |
| Maintenance | Self-updating knowledge base | Manual updates required | Ongoing training |
| Cost | Fixed extension price | Monthly subscription | Salaries + overhead |
Built for Magento Store Owners
Customizable Widget
Match the chat widget to your store's branding — welcome messages, colors, position, and behavior — all configurable from the Magento admin panel.
Conversation Logs
Review every conversation in the Magento admin. See what customers are asking, how the bot responds, and identify opportunities to improve your store content or product information.
Lightweight & Fast
All AI processing runs in the eChat cloud service — not on your Magento server. The chat widget loads asynchronously and won't slow down your storefront. Your page speed scores stay intact.
Works with Any Theme
eChat is compatible with any Magento 2 theme. Whether you use Luma, Hyvä, or a custom theme, the widget integrates cleanly without conflicts.
Real Questions, Real Answers
Here's what customers can ask eChat — and get accurate, instant answers.
Your customers have questions at every hour of the day. eChat makes sure they always get answers - accurate, helpful, and instant - directly from your store's own content. Customers have already chatted with eChat in dozens of languages.
Save time by starting your support request online and we'll connect you to an expert.
/checkout/ excludes the whole checkout flow) or a Magento page type (checkout_cart_index, catalog_product_view). On a matching page no chat script is injected and no request is made to the eChat service at all. Leave it empty to keep the widget on every pagebin/magento mirasvit:echat:sync --dry-run lists every content source and the documents it would send without contacting the eChat service, so you can check what will be shared even on a store whose credentials aren't set up yet. --limit N caps how many documents per source are shownMirasvit\EChat\Exporter\ExporterInterface and the Mirasvit\EChat\Exporter\* classes have been removed — a sync source now implements Mirasvit\EChat\Api\SyncProviderInterface and is registered as an item of the Mirasvit\EChat\Model\ProviderPool pool in di.xml. Custom exporters have to be reworked as providers.html, so recommendations no longer point to broken pages on stores that use a different (or empty) category URL suffix{{widget}}, {{block}}, or {{store url}} directives are now expanded into their actual text (previously such pages reached the chatbot empty), embedded <style> and <script> blocks no longer leak CSS or JavaScript into AI responses, and encoded entities like or & are decoded to plain characters. Applies to product descriptions, product attribute values, category descriptions, CMS pages, knowledge base articles, and the configured store hoursmeta_title and meta_description as document attributes, giving the chatbot richer context to draw on when recommending categoriesBlog
Oleksandr Drok 
Andriy Kovalenko 
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