Troubleshooting
OpenAI API quota error (429)
When using the chatbot, you may see an error like:
agent LLM call failed: 429 Too Many Requests — "You exceeded your current quota, please check your plan and billing details."
This means your OpenAI API account does not have enough credits or has hit its rate limit.
Why this happens
OpenAI API calls are billed separately from a ChatGPT subscription. Even if you have a ChatGPT Plus account, API usage requires its own billing setup and credits on platform.openai.com.
Newly created OpenAI accounts start on the lowest usage tier, which has strict rate limits. As you spend more, your tier (and limits) increase automatically. See OpenAI usage tiers for details.
How to fix
- Go to platform.openai.com and sign in.
- Add billing information to your account if you haven't already.
- Purchase API credits (these are separate from any ChatGPT subscription).
- Optionally, enable auto-recharge so your account automatically tops up when credits run out.
- Check your current usage tier by clicking Limits in the left sidebar. The page also shows what is needed to reach the next tier.