How to configure the chatbot
The chatbot's provider, behavior, and appearance are configured in the eChat backend, not in the Magento admin panel. This page is the short route; the eChat backend section documents every screen.
Opening the backend
- Navigate to Stores > Configuration > Mirasvit Extensions > eChat.
- Click the Configure Chat button. This opens the eChat backend in a new browser tab.
The button verifies the connection before it opens anything - see Troubleshooting if it reports instead of opening.
The settings sections
Everything about the assistant lives under Settings in the left sidebar. These sections shape the assistant:
| Section | What you set there |
|---|---|
| AI assistant | Your business instructions, tone of voice, base prompt, and preferred language. |
| Widget | Whether the widget runs, the assistant's name and avatar, the welcome message, the suggested questions, and the colors, position, and texts of the chat window and launcher button. |
| Live chat | Whether your team can take conversations over, who answers visitors, and AI drafts for your team. See Live chat. |
| AI providers | Your provider keys and models, the order they fall back in, and the alert email for when the assistant stops working. The assistant cannot answer until at least one provider is configured here. |
| Workspaces | The store views grouped under this account. |
See Settings and AI providers for every field.
Customizing the chat widget
To change the widget's appearance, greeting text, or suggested questions:
- Navigate to Stores > Configuration > Mirasvit Extensions > eChat.
- Click Configure Chat to open the eChat backend.
- In the left sidebar, choose Settings.
- Open the Widget section.
Teaching it how to handle specific requests
The Instructions field in the AI assistant section applies to every conversation. For procedure that should only apply to a particular customer intent - a refund request, a "where is my order" question - use Guidance instead, which is a separate item in the left sidebar. See Guidance.
For a short fact rather than a procedure - which bracket fits which camera, whether you collect from the warehouse - use FAQ. It is read only when a customer's question matches it, so it costs nothing in conversations about anything else.
Changes made in the eChat backend take effect immediately on your storefront - no sync or cache refresh is needed. To try a change before customers see it, use the backend's Playground: see Playground.