Dashboard
The Dashboard is the landing page of the eChat backend. It answers two questions: is the assistant being used, and what is it costing you.
Stat cards
| Card | What it shows |
|---|---|
| Active sessions | Visitors on the store right now. |
| Today's chats | Conversations started today, with the change against yesterday in percent. |
| Yesterday's chats | Conversations started yesterday. |
| Total chats | Conversations of all time. |
Recent chats
The latest conversations with the visitor, status, date and message count. Click a row for the full transcript, or View all to open Conversations.
The period
Everything below the recent chats covers the period you pick with the Period selector: 7 days, 14 days or 30 days. The choice is remembered in your browser.
Visitors and messages
- Visitors - unique visitors over the period, with today's count underneath.
- Messages - messages exchanged over the period, with today's count underneath.
Conversation traffic
A heatmap of when conversations start: one row per day of the period, one cell per hour, in your own time zone. The busier the hour, the deeper the colour. Hover a cell for its day, hour and count. The download button saves the grid as a CSV file with one row per day and hour.
Use it to see when your visitors chat, for example to plan when your team is Available for live chat.
Chat volume
Conversations per day, with the total for the period.
Tokens used
The tokens the assistant consumed over the period, per day, with a separate line for each AI provider that answered. Hover a day for each provider's figure.
This is the panel to watch for spend, because you pay your AI provider directly for these tokens. See Costs and billing for what a conversation typically costs and how to keep it down.
Top countries
- Top countries by visitors - where your visitors come from.
- Top countries by chats - where the visitors who chat come from.
Top pages
The storefront pages visitors were on when they opened the chat, with visitor counts. Useful for spotting a product or policy page that consistently confuses people. Pages of the Playground are not counted.