Quick start
Follow these steps to register your EChat account and sync your store data to the chatbot's knowledge base.
1. Open EChat configuration
Navigate to Stores > Configuration > Mirasvit Extensions > Ecommerce Chatbot.
2. Register a new account
In the Account tab, click Register New Account.
You will need to provide your OpenAI API Key. This key is used by the EChat platform to power the AI chatbot responses.
You can obtain an OpenAI API key from platform.openai.com/api-keys.
After successful registration, you will receive an Instance ID and Secret Key. Save these credentials — you will need them if you want to restore your account on another Magento installation.
3. Restore an existing account (optional)
If you already have an EChat account (e.g., from a previous installation), click Restore Account and enter your Instance ID and Secret Key.
4. Sync your store data
After registration, the extension will automatically sync your store data (products, categories, and CMS pages) to the chatbot's knowledge base via a daily cron job (runs at 2:00 AM).
To perform the initial sync immediately, run the following CLI command:
bin/magento mirasvit:echat:sync
5. Verify the chat widget
Once the sync is complete and the extension is active, visit your storefront. The chat widget should appear on all pages, ready to assist your customers.