Quick Start

Our Knowledge Base extension has quite an intuitive interface, so it can be used directly from the box.

However, there are some tips that can help you to build your information bank.

1. Start with creating proper Category Tree that will correspond the main topics that you wish to cover. If you have multiple store views, develop separate hierarchy for each of it, and put under corresponding Root Categories.

2. Create a set of Articles, covering each regular question you have.

3. Turn on the displaying of both categories, and articles on the frontend using Settings, which allows you to flexibly change their appearance.

4. Keep your information base up-to-date by adding new articles regularly, creating a comfortable information hub for your customers, and reducing most of your repetitive questions down to zero.

This should be a good beginning.

Refer to appropriate sections of our manual to have more info.