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Skills

A skill is a focused playbook that tells Copilot how to answer a specific kind of question — running a sales aggregate, looking up documentation, composing a composer require line for an upgrade, summarizing a helpdesk ticket, and so on. Each skill ships with its own instructions and the list of tools it needs.

Copilot includes a catalog of skills covering the most common Magento and Mirasvit operations. The catalog is filtered automatically for every store: skills whose required Mirasvit modules aren't installed are hidden entirely. Admins can further disable individual skills from the Copilot widget settings — useful when a skill's scope doesn't fit your store's workflow.

How the assistant picks a skill​

At the start of every message, Copilot scans the available skills and picks the one whose description best matches the user's question. The picked skill's playbook is loaded as instructions for that turn. Skill choice does not carry over between messages — every turn is re-evaluated against the catalog, so the same conversation can use a different skill on each reply.

When no skill matches, Copilot answers without a skill and falls back to its general Magento knowledge.

Managing skills​

Open the widget settings (gear icon on the welcome screen — see Widget configuration → Access for who can open it) and switch to the Skills tab.

The Skills tab shows every skill available on this install, grouped by scope:

  • Vendor — Category headings (e.g., "Mirasvit Reports", "Magento Analytics") group related skills. A store running multiple reporting systems will see each vendor's reports under its own heading.
  • Search filters the list by skill code as you type — useful when the catalog is large.
  • Each row is a checkbox plus a one-line description. Uncheck a skill to disable it instantly for the next message; check it again to re-enable. The disabled set is stored per Copilot instance, so every admin using the same store sees the same skill set.

Skills whose required modules aren't installed on this Magento are hidden — they don't appear in the list. This keeps the toggle list relevant; there's no decision to make about a skill that couldn't run anyway.

What ships in the catalog​

The Skills tab is always the source of truth for what's actually available on your store; the list below is not exhaustive and may be extended in future releases.

Skills available on any Copilot install:

  • analyze-sales — sales aggregates, revenue, bestsellers, period comparisons over orders and order items.
  • inspect-store — factual questions about the store itself: Magento version, currency, timezone, websites and store views, installed extensions.
  • consult-manuals — look up Mirasvit module documentation, changelogs, and configuration steps from the official manuals.
  • modules-info — version, license, and update status for installed Mirasvit modules.
  • upgrade-modules — compose safe composer require lines for upgrading Mirasvit modules.

Additional skills appear when the corresponding Mirasvit module is installed — for example, Mirasvit Helpdesk adds ticket management and analysis skills, Mirasvit Reports adds dashboard and report skills. These only show in the Skills tab when their underlying module is present on the store.