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How to manage admin email notification

The Form Builder can process customer answers. This lets you route answers from a single form to different admin users based on the customer’s input. For example, you can send answer to different departments (Sales, Support) or to a specific manager when the question is about a particular product. Many scenarios can be implemented with this feature.

To configure personalized routing, follow these steps:

1. Add the field to be evaluated​

  • Go to Forms list and open the selected form.
  • In the Form Builder section, make sure you’ve added the field that will be used for evaluation. For example, create a Select element with a predefined set of options—this makes evaluation easier.
  • Save the form.

2. Set the conditions and recipients​

  • Open the Email configuration section of your form, choose Admin email template and in Conditions click Add Condition.
  • In Field name, choose the field you created in step 1.
  • In Value, specify the field value that should trigger the rule.
  • In Condition (operator), set equals.
  • In Email, add the admin user’s email address that should receive the submission.
  • Repeat these steps to add more conditions for other recipients (e.g., with a different Value).
  • Save the form.
note

You can create multiple conditions at the same time using different form fields.