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How to manage customer email notification

The Form Builder can email a copy of the submitted form to the customer after submission.

To configure sending a copy, follow these steps:

1. Add the email field​

  • Go to Forms list and open the selected form.
  • In the Form Builder section, make sure an email field exists. If it doesn’t, create one. Mark this field as Required to avoid errors when sending the copy.
  • Save the form.

2. Configure the customer copy​

  • In the Field Map section, select the field where the customer enters their email (from step 1) in Customer email field.
  • In Customer email template, choose the template to use for the customer copy.
  • Save the form.