Mail Log (Queue)

This extension allows you to track triggered emails.

Go to Marketing > Follow Up Email > Mail Log (Queue). You will see the following fields:

• ID - ID of the mail
• Status - current status of the trigger email. You can track emails with these statuses:
  • Ready to go - email is ready to be delivered
  • Sent - email has already been delivered
  • Canceled - email delivery was cancelled
  • Error - error has occured while email was being delivered
  • Missed - email delivery didn't occur
  • Unsubscribed - customer unsubscribed from the email newsletter
• Trigger - name of the email trigger
• Scheduled At - time when email was added to the queue
• Sent At - time when email was delivered to the recipient
• Recipient Email - customer email
• Recipient Name - customer name
• Action - actions on the selected emails in the queue:
  • Cancel - cancel processing of the trigger email in the queue
  • Send - send the trigger email to the Recipient Email (available in the mass actions)
  • Change Status - allows you to change the Status of the trigger email

Click on the triggered email. You will see detailed information about the triggered email in the next tabs: General information, History, Variables.