Disabling the Extension

Temporarily Disable

To temporarily disable the extension, please take the following steps:

1. Log in to the SSH console on your server and navigate to the Magento 2 store's root directory.
2. Run the command php -f bin/magento module:disable Mirasvit_Helpdesk to disable the extension.

   Note

   If you have the Hyva theme, run:

             php -f bin/magento module:disable -f Mirasvit_Helpdesk Hyva_MirasvitHelpdesk

3. Log in to the Magento backend and refresh the store cache (if enabled).

Extension Removal

To uninstall the extension, please follow these steps:

1. Log in to the SSH console on your server and navigate to the Magento 2 store's root directory.

2. Run the command composer remove mirasvit/module-helpdesk to remove the extension.

   Note

   If you have the Hyva theme, run:

           composer remove mirasvit/module-helpdesk hyva-themes/magento2-mirasvit-helpdesk

3. Log in to the Magento backend and refresh the store cache (if enabled).