How to sign messages with a custom signature
Our extension allows agents to have their signatures automatically added at the end of each response to a ticket. To add a signature, perform the following steps:
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Go to the System -> All users grid and pick a record for a particular agent.
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In the Help Desk additional tab, enter the signature in the Signature for emails field (you can use HTML code if needed).
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Save the user record to apply the signature.
From that moment, each notification sent by that agent will be signed with the entered text.