How to create custom fields

Custom fields offer a powerful way to collect additional information relevant to your support process, tailored to the specific needs of your business. By adding custom fields to tickets, you can gather data such as order numbers, product details, or any other relevant context that helps streamline issue resolution. Custom fields enhance the flexibility of your helpdesk, allowing you to capture more detailed information, improve categorization, and provide personalized customer support. This ensures that your team has all the necessary details to efficiently manage and resolve tickets.

Follow these steps to create a custom field:

1. Navigate to Customers -> Help Desk MX -> Custom fields.

2. Press the Create new field button.

3. Fill in general information. A detailed description of the fields can be found in the Custom fields section of our documentation.

   

   General information

4. Press the Save button to finish creating the custom field.