Dashboard
The Dashboard is the landing page of the eChat backend. It answers two questions: is the assistant being used, and what is it costing you.
Stat cards
| Card | What it shows |
|---|---|
| Active Sessions | Visitors with the chat open right now. |
| Today's Chats | Conversations started today, with the change against yesterday in percent. |
| Visitors (7 days) | Unique visitors over the last seven days, with today's count underneath. |
| Messages (7 days) | Messages exchanged over the last seven days, with today's count underneath. |
Daily volume
A per-day bar chart of conversation volume. It stays empty until the first conversation is recorded.
Tokens used (14 days)
The total tokens the assistant consumed over the last fourteen days, broken down per day and - within each day - per configured AI provider. Providers with no usage on a given day are omitted rather than shown as zero, so a day's bar tells you which provider actually answered.
This is the panel to watch for spend, because you pay your AI provider directly for these tokens. See Costs and billing for what a conversation typically costs and how to keep it down.
Visitors by country
Where your chat traffic comes from, by country, with visitor counts.
Top pages
The storefront pages visitors were on when they opened the chat, with visitor counts. Useful for spotting a product or policy page that consistently confuses people.
Recent chats
The latest conversations with visitor, message count, status, and date. Click through for the full transcript - the same view as in History.