Customer email queue
The Follow Up Email tab on the customer edit page lets you inspect and manage all scheduled and sent emails for a specific customer without leaving the customer record.
Navigate to Customers -> All Customers -> [select customer] -> Follow Up Email tab.
Grid columns
| Column | Description |
|---|---|
| ID | Queue entry ID |
| Status | Current status: Ready to go, Sent, Canceled, Error, Missed, Unsubscribed |
| Trigger | Name of the trigger that generated this email |
| Scheduled At | Date and time when the email was scheduled |
| Sent At | Date and time when the email was delivered |
| Subject | Email subject line |
| Actions | Available actions for this entry (see below) |
All columns are sortable. Status, Trigger, Scheduled At, Sent At, and Subject columns support filtering.
Actions
- Cancel — available for emails with status Ready to go. Cancels the pending email so it will not be sent. A confirmation prompt is shown before canceling.
- View (row click) — click any row to open the full queue entry detail page, which includes the rendered email preview, variable values, and send history.
Use cases
- Debugging — quickly see why a customer is receiving a particular email, which trigger fired, and when it is scheduled.
- Manual removal — cancel a specific pending email for a customer without touching the global mail log queue.
- Audit — review the full history of sent emails for a customer in one place.