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Troubleshooting

This page describes the most common issues that customers report and how they can be resolved.

Meta tags were not changed after applying the SEO template​

This issue can happen if the related configuration from the section SEO templates and rewrites -> Use existing meta tags is enabled. In this case the extension will skip overwriting meta tags that already have values.

Wrong templates have been used for products​

When you have several templates applied to the same product, you can adjust their priority by setting the Sort Order in the template settings. Additionally, you can use our toolbar to see exactly which template has been applied to the current page.

seo toolbar shows template

Applied template is shown in the toolbar

Some products have URLs like "example.com/catalog/product/view/id/2046/category/34"​

This issue occurs when there is no appropriate URL rewrite entry for some products in Magento's native URL rewrites table. To check this, go to Marketing > SEO & Search > URL Rewrites and look for a rewrite related to the affected product. If certain rewrites are missing, you can try regenerating them using a third-party extension designed for URL rewrite regeneration.

Warnings related to Reviews and the AggregateRating attribute may appear if a product doesn’t have any approved reviews.

Similarly, warnings about Brand or GTIN attributes can occur if no attribute code has been specified for them in the Advanced SEO Suite settings. You can configure these attributes in Stores → Configuration → Mirasvit extensions → Rich snippets and OpenGraph → Product page.

Sitemap generation causes timeout​

When attempting to generate the sitemap manually from the Magento admin panel, the request may time out before completion.

The sitemap generation trigger is initiated by Magento’s core functionality. Our module participates in the process but does not control the initial request. Therefore, if the page request times out, the generation process may appear interrupted even though it continues running in the background on the server.

To prevent timeout issues and ensure smooth sitemap generation, we recommend using one of the following methods:

  • Using the command line is the most reliable way to manually generate the sitemap without encountering timeout issues.

  • You can configure automatic sitemap generation from the Magento admin panel. Navigate to Stores → Configuration → Mirasvit extensions → Extended sitemap → XML sitemap settings → Generation settings. There, you can enable scheduled generation, set the start time, choose the frequency, and email notifications

Rich snippets testing tools show product data that differs from the extension settings​

If the Rich Results Test, the Schema Markup Validator, or another SEO tool shows two Product items on a product page, or shows product data that does not match the Advanced SEO Suite settings, another extension or the theme probably adds its own product structured data to the page. Testing tools read all structured data blocks on the page, so the data from the other block is mixed with or shown instead of the data from our extension.

To check it:

  1. Open a product page on the storefront and view the page source (Ctrl+U in most browsers).
  2. Search for application/ld+json and find all blocks that contain "@type":"Product".
  3. Compare the @context value of each block. The block added by Advanced SEO Suite uses https://schema.org (it appears as https:\/\/schema.org in the page source). A block with a different value, for example http://schema.org, is added by another extension or the theme.

To fix the issue, find which extension or theme template adds the second block and disable its structured data output. Most SEO and rich snippets extensions have a setting for this. If there is no such setting, you can search your theme and extension files for ld+json to find the template, and remove the block in your theme. If you prefer to keep the other extension's markup, disable Enable rich snippet in Stores -> Configuration -> Mirasvit extensions -> Rich snippets and OpenGraph -> Product page instead, so only one set of product data is left on the page.

note

The Delete wrong snippets automatically setting removes only microdata attributes (itemprop, itemscope, itemtype) from the page HTML. It does not remove ld+json blocks added by other extensions.