How to

This section provides a collection of practical guides and tutorials on how to use different features of the RMA extension.

📄️ Create statuses

Creating Statuses for your RMA process allows you to tailor the return journey to your business needs.

📄️ Create reasons

Creating Reasons for your RMA process allows you to better understand why products are being returned

📄️ Create conditions

Defining Conditions in your RMA process allows you to categorize the state of returned products, providing valuable

📄️ Create resolutions

Setting up Resolutions in your RMA process helps define the actions that should be taken to resolve return requests.

📄️ Create custom fields

Adding Custom fields to your RMA process enables you to collect additional, tailored information from customers

📄️ Create quick responses

Quick responses allow your support team to streamline communication with customers by using pre-defined replies for

📄️ Create workflow rules

Workflow Rules empower you to automate repetitive tasks and streamline RMA management, freeing up

📄️ Create return addresses

Creating multiple Return addresses helps streamline your return process by allowing products to be sent to the most

📄️ Process RMA

RMA edit page has the following layout:

📄️ Prevent products from being returned

Go to Catalog -> Products* and edit appropriate product.

📄️ Customize the email template

To change the email template of the RMA notifications, you need to do the following steps:

📄️ Customize notification emails depending on different return options

Our RMA extension allows customer to have in the same RMA items with different return options. However, you can split your email template into parts, which will be included to the final email. Magento 2 provides a special condition block, called `{{depend XXX}}`, where XXX is boolean-like condition.

📄️ Use variables in the email notification

Email templates can contain special variables, which allow a high level of customization.

📄️ Create auto-reply messages to customer

Auto-reply messages in our RMA extension can be implemented in two ways:

📄️ Migrate from Magento 1 to Magento 2

Below are examples of scripts, which may be used for transferring data from Mirasvit RMA for Magento 1 to Mirasvit RMA for Magento 2.

📄️ Upgrade the extension

To upgrade the extension, follow these steps:

📄️ Disable the extension

Using these steps you can disable or remove extension.