How to create auto-reply messages to customer

Auto-reply messages in our RMA extension can be implemented in two ways:

• Using Statuses. In this case automated message will be sent, whenever this particular status is assigned to RMA. You just need to put it to the Email notification for customer field.

• Using Workflow rule. In this case you need to pick up proper event, add some conditions and when RMA became applicable for that event and conditions - automated message, set in Notifications subsection, will be sent.