Skip to main content

How to customize the email template

To change the email template of the RMA notifications, you need to do the following steps:

  1. Go to the Marketing -> Email templates.

  2. Press the button Add new template.

  3. In the dropdown list, select the template that you would like to customize. The current extension templates are placed at the Mirasvit_Rma header.

  4. Press the button Load template.

  5. Enter the new Template name (e.g. email notification for customer).

  6. Change Template subject and Template content as you need, and save the template. Email templates can contain special variables, which allow a high level of customization.

  7. Go to the Sales -> RMA -> Settings -> Email Notification Settings. Select your new template in the dropdown list of necessary notifications.

  8. Save configuration.

Note

To make the your custom template properly work as Template of Rule Notification, you shall include to its contents this special variable: {{var email_body | raw}}. It will be replaced with actual message, set in Workflow rule, at Notifications tab.