How to install the extension
How to install the extension
Back up your store database and web directory.
Log in to the SSH console on your server and navigate to the root directory of the Magento 2 store.
Copy installation instructions from the page My Downloadable Products to the...
Quick StartQuick Start
Our extension is simple yet powerful. Once you install it, you can proceed with the creation of your promotional campaigns.
Here are some tips to quickly tackle our key features:
Basic building blocks are Templates, which contain actual mess...
General Settings
General Settings
General Follow Up Email settings are located at Marketing -> Follow Up Email -> Settings, and consist of the following sections:
General
Option
Description
Limits the number of emails per address
Allows you to limit the ma...
Event Settings
Event Settings
Go to Stores -> Settings -> Configuration. In the panel on the left under Mirasvit Extensions, choose Event. You will see the following settings:
General
Enable AJAX Data Capturing - allows you to control guest users' data captu...
Unsubscription List
Unsubscription List
The extension allows you to manage customer emails' subscription/unsubscription.
Go to Marketing -> Follow Up Email -> Unsubscription List.
At the main grid, you can see a list of all customers who have unsubscribed from the tr...
Campaigns DashboardCampaigns Dashboard
A campaign is a central point in our Follow-Up Emails extension. Each campaign is a project which consists of one or more Triggers, each with its own Audience, triggering Event and Emails Chain.
All campaigns are located at Marketing -...
Creating a CampaignCreating a Campaign
The simplest way to create a Campaign is to use the Duplicate action, and then adjust it to your needs.
Still, in most cases, you will need a custom campaign. You can create one by pressing Create Campaign button at Marketing -> Fol...
Setting Up an Email Trigger
Setting Up an Email Trigger
A Trigger is an event or sequence of events that, as a result, generates a chain of emails.
Each campaign has at least one trigger attached to it. To edit the trigger, you need to proceed to Marketing -> Follow-Up Email -&g...
Manage Email ChainManage Email Chain
You can create an unlimited number of emails that will be sent after event triggering.
All of them will be displayed on the Emails sub pane at the Trigger pane of the Campaign edit page:
Press Add New Email to add a new email to your T...
List of Events
List of Events
Customer Events
Customer Logged In
Customer Logged out
New Customer Sign up
Customer Birthday
Newsletter subscription
By default, Magento sends its own Success Email Template after a new client has subscribed to a newsletter.
I...
Testing Campaigns
Testing Campaigns
Our extension allows you to test your campaign without starting a real one. Just take the following steps:
Go to Marketing -> Follow Up Email -> Manage Campaigns and open the campaign for editing, or directly press the Trigger ac...
Examples of Campaign and Triggers Configurations
Examples of Campaign and Triggers Configurations
Our application comes with a set of handy examples, which can easily be adjusted to most cases of promotional plans. They are:
Abandoned Cart Recovery Campaign
Customer Engagement Campaign
Customer Re-Eng...
Managing Themes
Managing Themes
Themes are the most generic templates that allow you to have all general elements of your email design (such as headers, styles, and footers) in one place. When designing a template, you can just select a theme and specify the message - t...
Managing Templates
Managing Templates
All templates used in Follow-Up Emails are located at their respective Grid at Marketing -> Email Designer -> Manage Templates.
Actions performed on templates can be selected from the Actions drop-down. Here you can Edit or Remo...
Variables & MethodsVariables & Methods
Our extension allows you to use variables and PHP callouts in your emails, which can greatly enhance and personalize them.
Note
Both variables and callouts can be used simultaneously, and are fully interchangeable so you can select yo...
Mail Log (Queue)
Mail Log (Queue)
This extension allows you to track triggered emails.
Go to Marketing > Follow Up Email > Mail Log (Queue). You will see the following fields:
ID - ID of the mail
Status - current status of the trigger email. You can track emails...
Event LogEvent Log
This extension allows you to track triggered events at the store.
Go to Marketing > Follow Up Email > Event Log. You will see the following fields:
ID - ID of the event.
Event - a certain action of a visitor (login, registration, placin...
GDPR Compliance TipsGDPR Compliance Tips
Since our module collects user data for sending emails, please check out some tips for making the extension fully compliant with the GDPR:
Send emails only to confirmed customers. You can use the rules to filter the target audience:
...
TroubleshootTroubleshoot
This section describes the most common problems that customers report and how they can be resolved:
The email does not show the coupon code
The related, upsell or cross-sell products are not displayed
How do I translate an email template?
...
How to upgrade the extensionHow to upgrade the extension
To upgrade the extension, take the following steps:
Back up your store's database and web directory.
Log in to the SSH console of your server and navigate to root directory of the Magento 2 store.
Run the command composer req...
Disabling ExtensionDisabling Extension
Temporarily Disable
To temporarily disable the extension, please take the following steps:
Log in to the SSH console on your server and navigate to the root directory of the Magento 2 store.
Run the command php -f bin/magento module:d...
Change LogChange Log
2.7.1
(2024-10-02)
Fixed
Fixed the issue with Facebook and Twitter URLs (email templates)
2.7.0
(2024-07-24)
Features
Added "Reward Variables" to email templates (integration with the Mirasvit "Reward Points" module)
Add...