Customer Support Engineer

Region: Kiev
Contact person: Olga
Contact phone: 095 838 07 27
Languages: English (upper-intermediate)
Job Type: full-time


Mirasvit is a product IT company. We develop, sell and support extensions for Magento-based on-line stores. We provide innovative solutions for solving a wide range of tasks. Thousands of ecommerce companies and millions of their clients are using our extensions worldwide.

Required skills

  • Upper-Intermediate (or higher) English level. Excellent writing English is a must;
  • Analytical problem-solving and troubleshooting abilities with attention to details;
  • A wish to make your customers happy and satisfied.

Technical skills

  • Understanding of web services and web applications;
  • Experience in working with Web technologies (HTML, CSS) is a plus.

 Responsibilities

  • Learn our products and help customers with technical issues (or any other they may face), sell extensions, solve any conflict situations;
  • Support customers by chat, email, tickets;
  • Work closely with developer’s and support teams to ensure users' needs are heard during product development/support.

We offer

  • Constantly developing and interesting product;
  • An interesting work in a friendly team;
  • Comfortable office near KPI metro station;
  • 21 day paid vacation, 100% paid sick leave;
  • Corporate lunches;
  • English classes;
  • Competitive salary according to your knowledge and skills.