Customer Support Engineer

Region: Kiev
Contact person: Olga
Contact phone: 095 838 07 27
Languages: English (upper-intermediate)
Job Type: full-time

Mirasvit is a product IT company. We develop, sell and support extensions for Magento-based on-line stores. We provide innovative solutions for solving a wide range of tasks. Thousands of ecommerce companies and millions of their clients are using our extensions worldwide.

Required skills

• Upper-Intermediate (or higher) English level. Excellent writing English is a must;
• Analytical problem-solving and troubleshooting abilities with attention to details;
• A wish to make your customers happy and satisfied.

Technical skills

• Understanding of web services and web applications;
• Experience in working with Web technologies (HTML, CSS) is a plus.

 Responsibilities

• Learn our products and help customers with technical issues (or any other they may face), sell extensions, solve any conflict situations;
• Support customers by chat, email, tickets;
• Work closely with developer’s and support teams to ensure users' needs are heard during product development/support.

We offer

• Constantly developing and interesting product;
• An interesting work in a friendly team;
• Comfortable office near KPI metro station;
• 21 day paid vacation, 100% paid sick leave;
• Corporate lunches;
• English classes;
• Competitive salary according to your knowledge and skills.