Customer Support Engineer
Region: Kiev
Contact person: Olga
Contact phone: 095 838 07 27
Languages: English (upper-intermediate)
Job Type: full-time
Mirasvit is a product IT company. We develop, sell and support extensions for Magento-based on-line stores. We provide innovative solutions for solving a wide range of tasks. Thousands of ecommerce companies and millions of their clients are using our extensions worldwide.
Required skills
- Upper-Intermediate (or higher) English level. Excellent writing English is a must;
- Analytical problem-solving and troubleshooting abilities with attention to details;
- A wish to make your customers happy and satisfied.
Technical skills
- Understanding of web services and web applications;
- Experience in working with Web technologies (HTML, CSS) is a plus.
Responsibilities
- Learn our products and help customers with technical issues (or any other they may face), sell extensions, solve any conflict situations;
- Support customers by chat, email, tickets;
- Work closely with developer’s and support teams to ensure users' needs are heard during product development/support.
We offer
- Constantly developing and interesting product;
- An interesting work in a friendly team;
- Comfortable office near KPI metro station;
- 21 day paid vacation, 100% paid sick leave;
- Corporate lunches;
- English classes;
- Competitive salary according to your knowledge and skills.