Technical Support Engineer

Location: Kyiv, Ukraine

Our company is a provider of modules for stores on Magento platform. More than 20 000 online stores world-wide use our products. Help us build the next-generation ecommerce products and be a part of a team that is working to empower merchants throughout all over the world.

The primary responsibility of this role is to provide technical assistance to our clients to resolve issues pertaining to our products. You’ll be working collaboratively with developers to architect, design and build innovative solutions for our customers. You’ll enjoy working with a team of strong developers who value your competence and positive attitude.


  • Learn our products for Magento Ecommerce platform and help our customers with technical issues;
  • Support customers by email, tickets;
  • Collaborate across teams to identify root cause for technical issues;
  • Helping clients with installation and setup of our modules;
  • Address small issues such as: adjustment of CSS styles, server-side application debugging;
  • Helping clients with installation and setup of our modules;
  • Work closely with developers to ensure users' needs are heard during product development/support;
  • Contribute your ideas and knowledge to help the team achieve the best possible solution to a problem;
  • Work in Linux environment.

Required skills

  • Confident PC user, specifically in Linux (Ubuntu) environment;
  • Strong troubleshooting and debugging skills, with a passion for problem solving and investigation;
  • Working experience with PHP;
  • Knowledge of web technologies: HTML, CSS, JavaScript;
  • Experience with the version control system Git;
  • Strong desire to grow in the technical field;
  • Intermediate (or higher) writing English level;
  • A wish to make your customers happy and satisfied.

Will be a big plus

  • Experience with relational databases such as MySQL;
  • Knowledge of Magento eCommerce, or any other eCommerce Platforms.

Technologies We Use & Teach:

  • PHP
  • MySQL
  • HTML5
  • CSS3
  • LESS
  • RequireJS
  • Knockout
  • JQuery
  • Grunt
  • Zend Framework 2
  • Symfony Components
  • Magento 2 libs
  • Composer
  • Sphinx Search
  • Elasticsearch
  • Git
  • PHPUnit
  • Semaphore CI

Benefits & Perks:

  • Opportunities of professional growth and career development.
  • Comfortable work environment.
  • Flexible home/office work schedule.
  • No overtimes, no deadlines.
  • High salary.
  • Paid vacation and sick leaves.
  • Discounts on the gym memberships.
  • English lessons.
  • Free lunches.
  • Official Ukrainian holidays and days off.
  • Office 5 minutes from subway station "Kyiv Politechnic Institute".

If you are interested in this vacancy, please send us your CV with examples of your PHP code to the address: [email protected]. We will be happy to see you in our team!