The data migration service includes:
- We provide you with a script, which migrates data of one our extension from Magento 1 to Magento 2;
- We do one test data migration;
- We do one live data migration.
The installation service does NOT include:
- Any customizations (even if they were done in version for Magento 1);
- Re-installation or upgrades, this is a one-time service;
- Data migration of default magento data (customers, orders, etc);
- Data migration of any 3rd party extension.
- You should migrate default magento data (customers, orders, etc) before migration of extension data;
- You should check if migration is correct after test data migration. We don't accept claims after live data migration;
- Migration may not work for all types of extension data. It's possible that you'll need to copy/paste some data manually.
- During migration we will solve only issues related to data migration script. All other issues should be solved under our support service terms & conditions.
- We don't have migration scripts for every extension. Please contact us for the list of available migrations;
- The data migration service for RMA extension does not include migration of offline RMA (version for magento 2 does not have this option yet);
- All migration scripts are shared in the manuals of our extensions. You can do migration yourself. But in this case, if you receive errors during migration, our team will not be able to assist you. You'll need a help of PHP developer.
- Data MigrationScott from Wilmington, United StatesHad some hiccups along the way, but as usual Mirasvit sorts it until it's fixed.
The Data Migration Service is compatible with:
|Magento Community Edition (CE)|
|Magento Enterprise Edition (EE)|
All customers can request a refund during 30 days after purchase of our software, if customer think that our software is not suitable for any reason. To request refund, customer must remove all copies of our software from its store, servers, computers, email, etc and confirm by email such removal. After receiving a request we will proceed refund within 3 business days.
If request for refund is received after 30 days after purchase, it will be rejected. Cost of installation and customization services are not refundable.
Support and bug fixing
Mirasvit offers free 90 days support of all software sold on this site. Customers can report all bugs, which were found in our software. We can solve only the bugs directly related to or caused by our extension. Those bugs must be reproduced on fresh Magento installation without any 3rd party plugins. We will solve that bugs in order of our development plan.
We don’t do any type of custom work and we have a right to reject a support request if the issue is store-specific (cannot be reproduced on the fresh Magento installation without any 3rd party plugins).
Mirasvit will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) related to our support service caused to you, your information and your business.
Mirasvit offers free lifetime updates if they areavaliable. Updates are limited to the Magento version branch (1.x.x or 2.x.x). Customer can download an update and install it by himself. If support period is expired, Mirasvit.com can’t solve any possible problems with our software during or after updating. Mirasvit does not guarantee that it will release updates for any product.