Knowledge Base is the best way to provide improved service to your customers and reduce workload on your helpdesk team. Customers with questions can be directed to an instant service resource so they can find all the necessary information to make a confident purchase in your store.
The best way to provide an improved service to your customers and reduce workload on your helpdesk team.
Knowledge base is the perfect way and a feature rich resolution to help your customers find solutions for their needs in a fully independent support resource that is easy to manage. It is an effective knowledge sharing point which allows your customers to a self-service of solutions to their problems before contacting the helpdesk team.
It allows you to collect, organize and systematize the information on products, terms and conditions of work, possible problem solving etc. This is organized in one place and they are put use instantly. You can divide the support resource for articles, categories, sections etc, which is providing short, direct, or expanded explanations for most common customer questions or needs.
A powerful set of settings of the Knowledge Base module makes the extension easy to customise. It has a clean design and sleek functionality that makes navigation intuitive. You can customize all aspects of the categories, so that users can easily find the information they require. You also can group the solutions into specific topics, facilitating customers to browse for solutions in the Knowledge base.
Customers with questions can be directed to an instant service resource so they can find all the necessary information they need to make a confident purchase in your store.
Knowledge base offers the following features for easy knowledge management:
- Ability to create a category tree, therefore you have more abilities for systematization and grouping the information.
- The Search solutions allow you to find and allocate any information topic very quickly.
- Search solutions with the help of specified tags further facilitates the search for the customer.
- Ability to sort articles by date and rating.
- Ability to Search articles by content or title.
- Ability to group solutions into specific topics and sub-topics to facilitate an easier search.
- Ability to rate an article. Every customer can easily rate an article, therefore helping to constantly improve the quality of information in the knowledge base.
- WYSIWYG editor for writing articles. Ability to add authorship for articles.
- Ability to set up meta data for categories and articles.
- All the direct links are SEO friendly, therefore, all Knowledge Base articles are well indexed and ranked in Google's search results.
- Ability to customize the basic Knowledge Base URL (for example, you can customize it into http://example.com/help-center)
- Customers can get solutions to common problems 24x7.
- Reduce the workload on your help desk team.
- Reduce your support time and improves customer service.
- Effective sharing of knowledge improves overall productivity.
- Easy to navigate and manage.
You might also be interested in our Help Desk MX for Magento!
- Good extensionRobert from Oppegard, NorwayNice extension that easily lets you create and manage your store FAQ. Recommended!
- Mirasvit Knowledge Basesh from Republic of KoreaWe have chosen the Knowledge Base as a tool to scale up the knowledge data we will provide to our customers for a long time.
- Good value for moneyJakub from Bratislava, Slovak RepublicWell documented and easy to use
- Extremely helpfull and a lot of time savingMihail from RomaniaI am using a chat module and noticed almost 90% of people asking one of 10 questions.
I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
And I noticed once client enters knowledge base, he checks also a lot of other issues.
I think this action helps with conversions.
- ExcellentTLW from Springtown, United StatesEasy to install & works as advertised like the demo!
- Great APPLeo from The Colony, United StatesWorks Great!
- Excellent Knowledge Base!!!Paulo from Uberlândia, BrazilHello visitors, give up searching for Supplier Knowledge Base module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
- Knowledge all the wayThijmen from NetherlandsThe extensions is great and add a lot of value to the magento store!
- worked great...Emily from United Statessuited our needs and worked great.
- Great extension!Alex from Cottenham, United KingdomVery nice extension. Works as described.
- Very happy with itDavide from Cinisello Balsamo, ItalyExcellent module and good support. Sure I will buy again.
- Great Product Fewer CallsDavid from Saint Paul, United StatesUsing knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree.
- Excellent ExtensionSven from Dortmund, GermanyWith this extension we are able to build a very useful KB which decreases customer support requests and makes the customer happy because of instant information on the issues.
- An excellent addition to any siteDan from Halstead, United KingdomPurchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner.
Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)
Also support from these guys is excellent, I thoroughly recommend.
- Works as expectedTien from Hanoi, VietnamGood extension, Works as expected, saved lots of my time doing this myself and it solved my problem.
- Quick and Easydgitman from United StatesMuch more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!
- Great extensionWebtrail from United StatesDoes what is says. Fast and friendly support. Recommend.
- Excellent Product - Superior Supportseathd from United StatesWay beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
Now I'm one loyal customer.
- Only positive feedbackNeil from United StatesHi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!
- A super tool with very good ServiceNigel from United StatesThis extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.
- DaveGreat from United StatesGreat extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!
The Knowledge Base is compatible with:
|Magento Community Edition (CE)||1.4.1 - 1.9.4|
|Magento Enterprise Edition (EE)||1.10 - 1.14.2|
All customers can request a refund during 30 days after purchase of our software, if customer think that our software is not suitable for any reason. To request refund, customer must remove all copies of our software from its store, servers, computers, email, etc and confirm by email such removal. After receiving a request we will proceed refund within 3 business days.
If request for refund is received after 30 days after purchase, it will be rejected. Cost of installation and customization services are not refundable.
Support and bug fixing
Mirasvit offers free 90 days support of all software sold on this site. Customers can report all bugs, which were found in our software. We can solve only the bugs directly related to or caused by our extension. Those bugs must be reproduced on fresh Magento installation without any 3rd party plugins. We will solve that bugs in order of our development plan.
We don’t do any type of custom work and we have a right to reject a support request if the issue is store-specific (cannot be reproduced on the fresh Magento installation without any 3rd party plugins).
Mirasvit will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) related to our support service caused to you, your information and your business.
Mirasvit offers free lifetime updates if they areavaliable. Updates are limited to the Magento version branch (1.x.x or 2.x.x). Customer can download an update and install it by himself. If support period is expired, Mirasvit.com can’t solve any possible problems with our software during or after updating. Mirasvit does not guarantee that it will release updates for any product.