Help Desk MX

Help Desk MX

Help Desk MX - is an essential and must have extension for every Magento store, that allows you to provide a complete customer care service and excellent support attendance. Allows every customer to submit support request in the most suitable manner.

Compatible with:

Community 1.4.1.1 - 1.9.2.0
Enterprise 1.10.1.0 - 1.14.2.0
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Help Desk MX is rated 5 out of 5 based on 29 user reviews
29 reviews
$169.00

Features for Customers

Create a ticket via Contact Us Tab

This feature allows to create tickets using Contact Us tab, which is shown in the left or right side of each store page. When customer clicks on the tab, help desk shows a popup window containing the Contact Us form.

  • You can allow a customer to select a department and priority of a ticket in the form.
  • Customer can attach files.
  • You can add your own custom fields to form (text, dropdown list, calendar, etc).
  • You can enable integration with Mirasvit Knowledge Base extension.

    If integration is enabled, customer will perform search in the knowledge base before opening a ticket. Otherwise customer will open a new ticket.

Create a ticket via Contact form

This feature allows to create tickets using Magento Contact form.

  • You can allow a customer to select department and priority of a ticket.
  • Customer can attach files.
  • You can add your own custom fields to form (text, dropdown list, calendar, etc).

Create a ticket from chat (Zopim, Olark, Livezilla, etc)

If chat is in an offline mode, Help Desk MX can create tickets from the offline messages. Thus, you will not lose such messages. Your team will reply to every message.

Widget with a form for the ticket creation

This feature allows to add the ticket creation form into any CMS page or block. You can add different types of the custom fields into the form.

Customer Account

Customer account contains section named Help Desk. Visiting this section, customer can do the following things:

  • To create a ticket or reply to a ticket.
  • To see the list of tickets.
  • To check out his/her message history for any ticket.
  • To check out the highlighted tickets with new messages in the list.

Features for Support Agents

List of Tickets

  • You are able to configure list of the columns, which are displayed in the tickets table.
  • You can perform mass actions with the tickets as follows:

    • To perform a change of Status, Priority, Owner.
    • To move tickets to the Archive.
    • To move tickets to the Spam.
    • To merge the tickets. New
    • To delete the tickets.
  • You can perform global search by the tickets.

    Efficient search algorithm. Search in all the fields of the tickets. Results are sorted by relevance.

Archive of Tickets

Tickets, which do not require any actions from the agents (such as waiting for an answer from a customer or closed), can be easily moved to the archive. Hence, you'll be only left with the tickets, which are located in the main list of the tickets and require the answers from agents.

You can adjust extension settings in order to specify status under which your ticket will be automatically moved into the archive. Also you can set up the workflow rules in order to enable automatic redirection of a ticket to or from the archive.

Work with Ticket

  • Agent can link a ticket with customer and his order. This feature works for registered and non-registered customers.
  • Agent can use quick responses (predefined templates of answers)
  • Agent can use CC, BCC for ticket emails New
  • Agent can see a source of ticket.
  • Agent is able to add tags to ticket.
  • Agent can add an internal comment (customer won’t be able to see it).
  • Agent can see/edit values of the custom fields.
  • Agent can setup the Follow Up feature. This feature enables automatic sending of an email notification to Agent as well as a change of status, priority, owner of the ticket after some specified period of time.
  • Agent is able to check the list of other tickets for this customer.
  • Agent is able to see whether another agent is responding to current ticket. New
  • Every agent can setup own signature for emails. Signature can include html tags and images. New

Conversation with Third Parties Must Have

Agent can send emails to third parties and receive the answers from them at the ticket page. These messages can contain a conversation with the suppliers, shipping company, etc. Conversations can be public and private. Customer will see public conversations in the ticket history. Private conversations will be visible only for agents.

List of tickets in the customer/order edit page

Agent can open the customer page in the backend and check all the tickets available for this customer.

He can also open the order page in the backend and check out all the tickets, which are connected with this order.

Satisfaction Surveys Must Have

Help Desk MX allows to insert a block with the satisfaction survey into email with the agent reply. Customer will be able to evaluate the reply quality by clicking the smiley upon receipt of such an email. He will also be able to add a comment in addition to chosen smiley.

Agent will receive an email containing the customer feedback. He will be able to improve the quality of his work based on such a feedback.

There will be collective list of all customer feedbacks in the backend. Therefore, you will be able to draft the customer satisfaction report.

Features for Administrator

Mailboxes Must Have

You can connect your mailboxes to the help desk (e.g. sales@store.com, return@store.com, support@store.com). Help Desk will regularly check them and fetch the emails. Emails will be converted to the new tickets or the answers will be added to the existing tickets.

Your employees will be able to fully correspond with customers through the Help Desk, therefore they will be able to work in a more efficient way.

  • You can connect any number of mailboxes.
  • Emails from the different mailboxes can be automatically assigned to the different departments and store views.
  • 2-way email parsing

    Customer or agent can answer the ticket without a need to visit the store. Providing response to an email via the email client will suffice. Help desk will receive the email with an answer, attach it to the right ticket and forward it further on.

  • Support of IMAP/POP3, SSL

Departments

Every ticket can be assigned to department. Customer can select a department for new ticket.

  • Ability to add/edit/remove departments.
  • Every department has the assigned agents.
  • Ability to send an email notification about a new ticket to all the department agents.
  • Ability to translate the department's name into different languages (for multilingual stores).

Statuses/Priorities

  • Ability to add/edit/remove statuses/priorities.
  • Ability to assign unique color for any status/priority.
  • Ability to translate the name of status/priority into different languages (for multilingual stores).

Quick Responses

Quick Responses represent the templates of frequent answers, which can be used to reply a ticket.

  • It is possible to add/edit/remove quick responses.
  • They can be assigned to the store views.
  • It is possible to use different ticket's variables in the template.

Signatures for Email

You can setup a signature for each agent and help desk will automatically add the signature to the outgoing emails. Signatures can include HTML tags (e.g. you can add a photo of your agent).

Custom Fields Must Have

Custom Fields allow to customize the help desk as required. You can create any number of fields for storing all the ticket-related information.

  • Custom fields can be of different types (text, dropdown list, checkbox, calendar).
  • Field can be displayed in the following places:

    • Customer account.
    • Ticket creation form.
    • Contact us form.
    • Contact us popup.
  • Customer or agent may be required to fill the field.
  • Multilingual support

Access Permissions

Extension allows to configure the different access permissions for the agents from different departments.

Workflow Rules Must Have

Workflow rules allow you to configure the Help Desk algorithm in unique way. You create the rule, which will be executed once the certain event is initiated. When rule is executed, it will be checking out whether certain conditions are fulfilled, and then it will run the execution of specified actions granted positive outcome of such an operation.

  1. Workflow rules can be executed when one of the following events initiates:

    • New ticket has been created.
    • New reply from customer has come in.
    • New reply from staff has come in.
    • New reply from third party has come in.
    • Ticket has been assigned to the agent.
    • Ticket has been changed.
    • Every hour check by cron.
  2. Workflow rules can check the fullfilment of the ticket fields with regard to completion of the certain conditions.
  3. If conditions are fulfilled, then workflow rules will run execution of the specified actions such as:
    • change of a status of the ticket.
    • change of a priority of the ticket.
    • change of a department of the ticket.
    • change of an owner of the ticket.
    • change of the ticket tags.
    • move the ticket to the archive.
  4. Workflow rules can send notification emails to the owner of the ticket/all department's agents/customer.

Examples of Usage

  • Notify store owner if a ticket has not been answered for 3 days;
  • Set status to 'In Progress' upon receipt of the first reply from support team
  • Close ticket and send notification in case of not getting reply from a customer during 30 days.

Reports

This feature allows to analyze the following data:

  • Number of New Tickets.
  • Number of Changed Tickets.
  • Number of Replies.
  • Number of Solved Tickets.
  • Time of the 1st Reply.
  • Full Resolution Time.
  • Number of Received Votes (Great/OK/Bad).
  • Number of Responses.
  • Satisfaction Score.
  • Response Rate.

All reports will enable analysis of the information altogether. In particular, you will be able to process and sort information by every store department or every member of support team. Reports also include graphics, which can be used to analyze the dynamics of changes in a very convenient way.

Integration with Mirasvit RMA Extension

This feature allows to convert the tickets into the RMA requests. Let us assume that a customer sends an email to the next address: returns@store.com. Help Desk receives this email and converts it into a ticket. Agent can convert this ticket into the RMA request by clicking the button named Convert to RMA. After converting to RMA all further emails for this ticket will be automatically forwarded to the RMA extension and all communication will go there.

Additional Features

  • The ability to customize the email templates through the admin interface messages
  • The effective spam protection
  • Protection from hanging helpdesk due to recursive email fetching New

Comparison with the Cloud Services

Feature Help Desk MX Cloud service (Zendesk, Kayako, Help Scout, etc).
Terms of Use You pay for an extension only once. No monthly or annually fees. Unlimited amount of the tickets or agents. You have to pay every month. Your functionality is limited by chosen subscription plan. Your expenses will increase as the size of your company grows.
Integration with Magento Extension is fully integrated with Magento. Customers and orders are linked to the tickets. All the information is at your disposal in the backend of your store. You need to constantly switch between Magento backend and the cloud service interface. There is no convenient link between customers, orders and tickets.
Data Protection All information is stored on your server. You do not pass your private information to the third parties. Information about your customers or emails is passed to the third parties.
Customization Ability You receive an extension along with open source code. You can change extension logic in accordance with your requirements, or add new features. There is no access to the source code. It's not possible to change anything.

Comparison with Extensions of the Other Providers

Feature Help Desk MX Other help desk extension
Workflow rules + -
Satisfaction surveys + -
Conversation with third parties + -
Ability to create a ticket using contact us tab + -
Archive of rickets + -
Widget with ticket's creation form + -
Custom fields + -
Integration with RMA extension + -
Integration with Knowledge base extension + -

For Customers

  • Create ticket via contact form

    When customer posts a message via magento contact page, helpdesk creates a ticket

  • Create ticket via feedback tab

    Customer can use feedback tab to contact your sales team

  • Create ticket via email

    Customer can email to email address of your team (e.g. sales@store.com). Helpdesk will fetch email and convert it to ticket.

  • Satisfaction survays

    Customer can rate the answer of support team member. By this way, we can impove the quality of our customer care service.

For Support Agents

  • Full integration with Magento

    You do all tasks from one system. Tickets linked with customers and orders. Very convenient interface.

  • Customise priorities, statuses, departments

    You can easily add any number of own priorities, statuses, departments. No limits.

  • Quick responses

    You can create templates for the typical responses and by this way significantly speed up work of your team.

  • Custom fields

    You can easily add own fields for ticket. Fields can have different types. By this way, you can customise help desk for your business without help of developers.

  • Integration with Knowledge Base extension

    You can easily add own fields for ticket. Fields can have different types. By this way, you can customise help desk for your business without help of developers.

  • Workflow Rules

    Feature allows to create own custom business rules to control your tickets, notify customers or support agents. You will not need a help of programmer to setup your business processes.

  • Third Party Collaboration

    You can ask your suppliers right from tickets. You can send visible for customer and private questions. Answers of your suppliers will be added to the ticket.

1.1.5.1709 Jul 20, 2015
  • Create Ticket button blocked even if form is erroneous
1.1.5.1707 Jul 20, 2015
  • Allow validator to check also HDMX table structure instead of just their existense
1.1.5.1699 Jun 15, 2015
  • Add all tables of HDMX to validator
1.1.5.1688 Jun 10, 2015
  • When rights to helpdesk/package/media is not set to 777, attachment save fails
1.1.5.1679 Jun 05, 2015
  • MstCore (common for all extensions): Add ability to view changelog in validator
  • MstCore (common for all extensions): fix isModuleInstalled (if extension doesn't exist, but xml file is in modules folder)
1.1.5.1676 Jun 05, 2015
  • Utility to test gateways
  • Check for IMAP in cron
  • Backend: Allow to open tickets from the tab 'other tickets' in new window.
  • Hide column 'search' in customer account page > tickets
  • If i do search in the main grid, search is applied to the ticket list in the Order Tickets Tab
  • If order have only billing address, ticket creation from that order fails
  • When notificator has to be delivered to multiple recipients, sending email fails
  • Emails from Zopim have Zopim as sender
  • Javascript adminhtml strings not translated
1.1.4.1634 Jun 04, 2015
  • Validator fix
1.1.4.1629 Jun 01, 2015
  • MstCore (common for all extensions): Merge with validator + default cron checker
1.1.4.1626 Jun 01, 2015
  • MstCore (common for all extensions): Additional checks for extension validator
1.1.4.1619 May 26, 2015
  • CSS in magento 1.8
1.1.4.1612 May 21, 2015
  • When javascripts merged, adminhtml.js fails (affects releases from 1.1.3.1449)
1.1.4.1603 May 19, 2015
  • Significantly Improved Reports. Added graphics, filters, group by.
1.1.3.1577 May 12, 2015
  • Automatically sets default value "Internal Note" for the "Message Type" at the Reply field
1.1.3.1449 May 07, 2015
  • In quick responses in links we replace & to &
1.1.3.1447 Apr 30, 2015
  • Undefined index: customer_email in ../Helpdesk/Helper/Customer.php on line 43
1.1.3.1446 Apr 27, 2015
  • When in contact form credentials differs from account data, ticket created with credentials from account
  • Allow automatic assigning order to a ticket from email subject
1.1.2.1417 Apr 01, 2015
  • When Mandrill is active, fatal error raises on sending CC
1.1.2.1410 Mar 25, 2015
  • In contact form all departments are displayed, including inactive
  • Backend: When i open an edit customer page, Tickets tab, ticket sorting is not working correctly
  • Option for enabling/disabling accepting tickets from other helpdesks
  • In Other Tickets tab when customer is a guest incorrect list of other tickets
  • When deleting a department, assigned to a gateway, reference in m_helpdesk_gateway persists
  • If we have a disabled department, tickets can lose owner when we reply (affects releases from 1.1.0.1282)
  • Allow storing attachments in local file system
1.1.1.1343 Mar 20, 2015
  • Javascript error while creating new ticket and WYSIWYG enabled (effects only 1.1.1.1341)
1.1.1.1341 Mar 19, 2015
  • Kill helpdesk process if it has been stuck
  • Allow deleting connected emails with deleting of a ticket
  • Allow hierarchic popup in Default Store for Tickets Setting
  • Backend: Notification show that other agent is replying
  • Ability to merge tickets
1.1.0.1296 Mar 17, 2015
  • Notifications are not sent with some kinds of SMTP servers (effects versions from 1.1.0.1282 )
1.1.0.1288 Mar 11, 2015
  • If we have a disabled department, tickets can lose owner when we reply (affects releases from 1.1.0.1282)
1.1.0.1287 Mar 10, 2015
  • Enable/disable of WYSIWYG editor should not depends on status of WYSIWYG editor in Content Management settings
1.1.0.1285 Feb 26, 2015
  • Signature for each agent
1.1.0.1282 Feb 24, 2015
  • Backend: Ability to use CC, BCC
1.0.9.1228 Feb 13, 2015
  • Insert Quick response not working if WYSIWYG editor is enabled.
1.0.9.1225 Feb 12, 2015
  • When we open a ticket, filter of main tickets grid is applied to the "Other tickets" list
1.0.9.1192 Jan 27, 2015
  • Wildcard exceptions: support regular expressions
1.0.9.1186 Jan 23, 2015
  • Add contact form widget
  • Add ability to select department and priority in the feedback popup
  • Fix wrong naming of some classes
  • Allow customers to attach files in the feedback popup
  • When admin removes department, gateways which linked to this department stop working
  • Helpdesk incorrectly parses some links
  • When i create a new ticket, it's not possible to use Pre-defined Responses
  • When i create a new ticket from order page, i need to auto assign correct store view
  • If we add internal note, don't change owner of the ticket
  • We should show links to connected RMAs in the ticket page
  • When we create a ticket for guest customer, customer name is empty
  • Autosave draft of reply in backend
  • Notify if two users has opened the same ticket
  • Improve parse body from emails
  • Add limit by timeout for fetch cron job
  • Allow to fetch tickets by using shell/helpdesk.php
  • Exception in cron Mirasvit_Helpdesk_Helper_Mail->sendNotificationReminder
  • Fix ticket attachment backend URL
  • Magento block in the email breaks message output
  • Helpdesk hides xml/html code in messages
  • In some cases, we have observer error during installation, because tables are not created yet
  • In some cases we have error during installation "Mage registry key "_singleton/Mirasvit_Helpdesk_Model_Observer" already exists"
  • In some cases, the tickets grid we have SQLSTATE[23000]: Integrity constraint violation: 1052 Column 'department_id' in where clause is ambiguous
  • Ability to translate labels in dictionaries
  • Add support of extension BL_CustomGrid
  • Allow to show View link in main tickets grid
  • Some incoming emails do not have 'Message ID'. Helpdesk can't fetch them in some cases.
  • Wrong messages date in the frontend ticket view
  • The ability to see customer past tickets when viewing current ticket.
  • In some cases links in messages are incorrectly parsed and don't contain full url
  • Allow attach files in magento contact form
  • Some attachments are not parsed
  • Helpdesk trims links after '?'
  • We need to make 'internal note' messages more visible in the backend
  • Bug with new feature archive flag in the workflow rules
  • Attachments are downloaded without file's extension in FF
  • In some cases helpdesk doesn't see inline images
  • Attachment problem with Mandrill extension
  • Incorrect reports if tickets table has user_id=NULL
  • "Fetch Only X Last Emails" is not working
1.0.9.1002 Jan 20, 2015
  • Add contact form widget
  • Add ability to select department and priority in the feedback popup
  • Allow customers to attach files in the feedback popup
1.0.8.988 Jan 20, 2015
  • Fix wrong naming of some classes
1.0.8.985 Jan 13, 2015
  • MstCore (common for all extensions): MstCore: Incorrectly identify Magento version (effects only Magento EE 1.14.1.0 with SEO extension)
1.0.8.981 Dec 29, 2014
  • When admin removes department, gateways which linked to this department stop working
  • Helpdesk incorrectly parses some links
1.0.8.976 Dec 29, 2014
  • When i create a new ticket, it's not possible to use Pre-defined Responses
  • When i create a new ticket from order page, i need to auto assign correct store view
  • If we add internal note, don't change owner of the ticket
  • We should show links to connected RMAs in the ticket page
1.0.8.966 Dec 17, 2014
  • When we create a ticket for guest customer, customer name is empty
1.0.8.964 Dec 17, 2014
  • Autosave draft of reply in backend
  • Notify if two users has opened the same ticket
  • Improve parse body from emails
1.0.7.932 Dec 04, 2014
  • Add limit by timeout for fetch cron job
1.0.7.931 Dec 02, 2014
  • Allow to fetch tickets by using shell/helpdesk.php
  • Fix ticket attachment backend URL
  • Magento block in the email breaks message output
  • Helpdesk hides xml/html code in messages
1.0.7.913 Dec 01, 2014
  • Exception in cron Mirasvit_Helpdesk_Helper_Mail->sendNotificationReminder
1.0.7.911 Nov 26, 2014
  • In some cases, we have observer error during installation, because tables are not created yet
  • In some cases we have error during installation "Mage registry key "_singleton/Mirasvit_Helpdesk_Model_Observer" already exists"
1.0.7.908 Nov 25, 2014
  • In some cases, the tickets grid we have SQLSTATE[23000]: Integrity constraint violation: 1052 Column 'department_id' in where clause is ambiguous
1.0.7.907 Nov 20, 2014
  • Ability to translate labels in dictionaries
  • Add support of extension BL_CustomGrid
1.0.6.899 Nov 18, 2014
  • Allow to show View link in main tickets grid
  • Some incoming emails do not have 'Message ID'. Helpdesk can't fetch them in some cases.
  • Wrong messages date in the frontend ticket view
  • The ability to see customer past tickets when viewing current ticket.
1.0.6.889 Nov 17, 2014
  • MstCore (common for all extensions): In some rare cases we have SQL error during installation (duplicate key name 'mstcore_urlrewrite_index1')
1.0.6.888 Nov 17, 2014
  • MstCore (common for all extensions): Incorrect core CRC if magento patches were applied
  • MstCore (common for all extensions): Encoding problem with russian chars
  • In some cases links in messages are incorrectly parsed and don't contain full url
  • MstCore (common for all extensions): Attachments are downloaded without extension in FF (affected RMA extension)
  • Allow attach files in magento contact form
  • Some attachments are not parsed
  • Helpdesk trims links after '?'
  • We need to make 'internal note' messages more visible in the backend
  • MstCore (common for all extensions): When click "Run validation tests" for particular extension, core test not running
  • Bug with new feature archive flag in the workflow rules
  • Attachments are downloaded without file's extension in FF
  • In some cases helpdesk doesn't see inline images
  • MstCore (common for all extensions): Wrong extension code in the extension validator
  • Attachment problem with Mandrill extension
  • MstCore (common for all extensions): Ability to validate existence and CRC sum for extension files (depending on version of extension)
  • MstCore (common for all extensions): Problem with check of extension status
  • Incorrect reports if tickets table has user_id=NULL
  • MstCore (common for all extensions): Add checks for possible PHP cache
  • Add checks of permissions to validator
  • "Fetch Only X Last Emails" is not working
Sort by: Most helpful Newest
  1. 4 people found this review helpful
    Solid, Well-Written Extension

    I've installed thousands of dollars of Magento extensions over the last few months and almost all of them came with a slew of headaches. While this extension will take some time to wrap your head around (because it is so feature rich), it is worth twice what it costs. The quality of the Mirasvit code cannot be understated. I am a developer and I respect the pride they take in their work. The code is solid and it "just works." Great job guys! Mike

    By Mike on January 12, 2015 Verified Purchase
  2. 2 people found this review helpful
    Great system and great support

    The helpdesk solution is great and very easy to use. The mirasvit team is also excellent and they implemented feature requests in approximately 2 weeks.

    By Neal on April 2, 2015 Verified Purchase
  3. 2 people found this review helpful
    THOSE GUYS ARE GREAT

    I bought 6 extensions from those guys ,i am not an developer and i don't know much about extensions but they are providing a best support in the world.
    Extensions ZERO bugs , everything works perfectly

    THANKS GUYS

    By NS COM on February 4, 2015 Verified Purchase
  4. 1 people found this review helpful
    We use this Every Day

    This has made managing support issues so much easier. The best thing is that it is all managed right inside of the Magento Admin so there's no need to have customer service logging into another management application to handle all customer related concerns. It also allows everyone to see historical customer interactions which has helped resolve a number of issues on the phones and reduce support times.

    By Brady on March 31, 2015 Verified Purchase
  5. 1 people found this review helpful
    This guys are just awesome in all ways¡¡

    Best extensions, best custommer care and definitely the best support you can receive.
    They are quiet fast solving problems and doubts, i just worked with lot of extension providers but this guys are the best by far¡¡¡
    :)

    By Felix on March 5, 2015 Verified Purchase
  6. 1 people found this review helpful
    Perfect extension !!

    Very simple to install and to setup. First time I buy at Mirasvit but I am completely satisfied !! Quick support for information, extension working great and 0 bug within today. Helpdesk is powerful and completely customizable. Nice job!

    By Jean-Hugues on June 23, 2014 Verified Purchase
  7. 1 people found this review helpful
    The value of help desk

    Usually everybody is concentrated on sales, but the real road to success is the customer satisfaction and service offered. With Mirasvit Help Desk MX you have a powerful instrument to manage all your customers' requests in a clear and effective way. Easier than a chat, less expensive in human resources, more effective in problem solving.
    Technically this is a great piec of code: I installed it with any problem on my modded magento 1.8. The only suggestion I feel to give is to make the pop up responsive as it does not display properly on small screens as smartphones. I just added a line to make the button on the left disappear under 990px resolution (thanks to my theme).

    By Andrea on April 25, 2014
  8. Very good

    Easy to install. Quick support. Very efficient

    By Maxime on June 27, 2015 Verified Purchase
  9. Excellent Product

    This is an excellent product which is working very similar to help desk product like JIRA. What I liked most about is its flexibility to configure the workflow and receiving the tickets through email.
    We have now decided to go with another extension from MIRASVIT.

    By Mallesh on June 26, 2015 Verified Purchase
  10. Perfect

    Works perfect. You can have every setting you want and it is easy to modify. Had some issues because of my template and the support is great! Worth the money.

    By Bjorn on June 25, 2015 Verified Purchase
  11. The best helpdesk extension you can find! Plus excellant support!

    We've been through all Magento helpdesk kind extension with the goal of getting the best one and also taking in account the evolution of it. We wanted an extension evolving with time to always stay the best and giving all the functions a real support management system should offer in the long term. This extension does the job perfectly! It originaly come with everything anybodies needs and almost everything you can imagine! It's well organised, customizable etc...

    By Nicolas on June 3, 2015 Verified Purchase
  12. Great Support and Easy to Use

    Worked great right after install - no issues! Love IT

    By Mark on May 20, 2015 Verified Purchase
  13. Customer support as it should be

    The Help Desk extension is one of the most useful extension for our business. Before we used the extension, we were doing support by just plain email and this lead to the situation, that sometimes emails were overseen. This can't happen now anymore which increases customer satisfaction. Additionally the extension has many good and well thought features which are very useful. We won't miss it anymore!

    By Sven on May 5, 2015 Verified Purchase
  14. Robust and efficient extension, amazing customer support

    We have been looking for an extension that will help us to provide a better service and support to our external clients. After making evaluation of few add-ons, including extensions developed by Mage World and Aheadworks, the decision has been made to purchase Mirasvit product. Tool meets 90% of our requirements and have such degree of flexibility allowing many customizations we might have. Fantastic tool. Strongly recommend!

    By Sergiy on April 29, 2015 Verified Purchase
  15. good extention from mirasvit team

    this extension is very useful for customer satisfaction. here our customers mail to us and we can manse all query at one place.

    By Amjath on April 1, 2015 Verified Purchase
  16. Awesome Extension

    It is very well thought extension. Covers all the bases for Customer support. Can be awesome if it can add real time chat feature with Customer, that will make it complete HelpDesk

    By Anil on March 30, 2015 Verified Purchase
  17. Really a must have extension

    Really a must have extension for your Magento install. 100% control over all emails on has a very usefull buildt in reminder function. And as always flawless support from Mirasvit team.

    By Robert on March 28, 2015 Verified Purchase
  18. Very useful

    Easy and fully customizable. I definitely recommend it.

    By Nicola on March 17, 2015 Verified Purchase
  19. Good code quality

    Nice features set.
    Latest version has CCed email which is good to have.

    By Tien on March 17, 2015 Verified Purchase
  20. Great Extension

    This is a great extension, very useful and easy to customize and manage. I definally recommend it!

    Very kind and helpful user support as well.

    By Niclamarino on February 18, 2015
  21. Great extension

    This extension works really nice, we have tried other similar extensions before for customer services, but choosing this one was def. a good decision! To start with the extension was already really good, but the people behind it are truly helpful and always trying to fix small problems as fast as possible and they always provide very useful information!

    By Beatriz on January 22, 2015
  22. This is the best helpdesk Magento Extension.

    Great! Mirasvit created this extension.

    By Kasmin on June 6, 2014
  23. Very Very Pleased

    a very clean, nice extension that loads and works seamlessly. Nice chart reporting features etc. Email polling is perfect. Support is excellent as well.

    By MancerCorp on May 22, 2014
  24. Great extension and support

    Great magento extentions with usefull and flexible/adjustable functionality, and the much more important thing - outstanding, or i should say, awesome customer support.

    By Gideon on May 7, 2014
  25. Great extension and Support

    Very fast reply directly with the requested solution.

    By Sergio on May 7, 2014
  26. Great extension superb support

    We are using five extensions developed by Mirasvit. This is our newest addition. After testing Zendesk we decided to use Help Desk MX. It does everything that zen does, but better. I would high recommend it. Support is the best in the business.

    By David on March 27, 2014 Verified Purchase
  27. Must have extension

    We're very happy with the quality of Help Desk MX. Features are well-designed and work perfectly. Allows our support team to tackle a high volume of tickets. It is also includes excellent reporting so we can track how effective each agent is and identify problems. An excellent extension and must have one!

    By Steve on March 7, 2014
  28. Brilliant extension!

    I have it for about 2 weeks. It was the best decision to buy help desk from Mirasvit. I have heard about your company, and this time decided to purchase an extension in your store. Brilliant and i would say that such responsible developers its not that easy to find. Cheers!

    By Patrick on March 2, 2014
  29. Great Magento extension!

    This is simply a great Magento extension.

    Is easy to install, and integrates seamlessly. So far only positive feedback. I have decided to choose this extension in your store coz i bought your FPC (does miracles in my store) and i was absolutely amazed by your support team. Saw the demo and understood that this module is exactly what i was needed. The combination of price and functionality is great.

    Thanks.

    By Jack on February 26, 2014

Reasons to choose Mirasvit

Client focusing and satisfaction

It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.

Remarkable support

30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.

Risk-free Investment

30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.

Constant improvements and upgrades

We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.

Comprehensive Documentation

We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.

Unencrypted source code of our products

You can customize extensions according to your needs and requirements.

Usability and Performance

Module is easy to install and easy to upgrade, just follow step by step our user guide.

Safe Magento updates

No core modifications. Just copy extension files to store root directory.

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