Magento 2 Store Credit & Refund Extension

Store Credit & Refund main features

Refund to Store Credit in the Credit Memo

When you create a credit memo, the Refund to Store Credit field sets how much goes back to the customer's balance. Refund the whole order or only part of it, and split the rest to the original payment method if you need to. You can make refund to store credit the default for every new credit memo.

For example, a customer returns items worth $500. You refund $500 to their store credit, and the balance is ready for their next order without waiting for the bank.

Credit already spent on an order comes back to the balance when the order is cancelled. The refunded amount appears in the credit memo email and in the PDF of the invoice and credit memo.

If returns come through our RMA extension, a return request can be resolved straight to store credit. The same works for refunds for EU withdrawal requests: the credit memo created from a request can return the amount as store credit.

Customers Choose How Much Credit to Use

Customers see their balance in the cart and at checkout. They enter the amount they want to use, or leave the field empty to apply the whole balance up to the order total. The rest of the order is paid with a regular payment method.

To skip that step, turn on auto apply: the balance is applied to the cart automatically, and the customer can still cancel it.

Store credit also works in orders created from the admin, in multishipping checkout, with PayPal Express and Klarna, and in Hyvä Checkout.

Cashback Rules

Cashback rules add store credit to a customer's balance for qualifying orders. Each rule gives either a fixed amount per matching item or a percentage of the item total, and it can be limited by cart conditions, product conditions, store view (the language or regional version of your store) and customer group.

For example: 5% back on every order from the Wholesale group, or $10 credit for each jacket from a new collection. The credit is added when the order reaches Complete status, so cancelled orders do not earn it. Cashback is credited to registered customers.

See how to set up cashback rules in the user guide.

Sell Store Credit as a Product

Create a store credit product and customers can buy credit in advance from the catalog or from their account. Choose how it is priced:

• fixed amounts, such as $25, $50 and $100
• any amount the customer enters between a minimum and a maximum
• a single amount

The price can be lower than the credit it gives, for example $90 for $100 of store credit, which works as a prepayment bonus. The credit is added to the balance when the order is complete.

See how to create a store credit product in the user guide.

Manage Balances from the Admin

Each customer account in the admin has a Store Credit tab with the current balance and every transaction. From there or from the transactions grid you can:

• add or deduct credit for one or several customers, with a message they will see
• use credit when creating an order in the admin
• send customers an email when their balance changes
• keep one balance in the base currency or a separate balance for each store currency
• decide whether credit can cover tax and shipping
• import balances and transactions from CSV, for example when moving from another store credit system
• track credit received and spent in the Store Credit report

Customers Can Transfer Credit

Customers can send part of their balance to another customer of your store, for example to share a refund with a family member who has an account. They enter the recipient's email, the amount and a message.

The amount cannot exceed their balance, and both accounts get a transaction in their history. You can turn transfers off in the settings.