Knowledge Base is the best way to provide improved service to your customers and reduce workload on your helpdesk team. Customers with questions can be directed to an instant service resource so they can find all the necessary information to make a confident purchase in your store.
The best way to provide an improved service to your customers and reduce workload on your helpdesk team.
Knowledge base is the perfect way and a feature rich resolution to help your customers find solutions for their needs in a fully independent support resource that is easy to manage. It is an effective knowledge sharing point which allows your customers to a self-service of solutions to their problems before contacting the helpdesk team.
It allows you to collect, organize and systematize the information on products, terms and conditions of work, possible problem solving etc. This is organized in one place and they are put use instantly. You can divide the support resource for articles, categories, sections etc, which is providing short, direct, or expanded explanations for most common customer questions or needs.
A powerful set of settings of the Knowledge Base module makes the extension easy to customise. It has a clean design and sleek functionality that makes navigation intuitive. You can customize all aspects of the categories, so that users can easily find the information they require. You also can group the solutions into specific topics, facilitating customers to browse for solutions in the Knowledge base.
Customers with questions can be directed to an instant service resource so they can find all the necessary information they need to make a confident purchase in your store.
Knowledge base offers the following features for easy knowledge management:
- Ability to create a category tree, therefore you have more abilities for systematization and grouping the information.
- The Search solutions allow you to find and allocate any information topic very quickly.
- Search solutions with the help of specified tags further facilitates the search for the customer.
- Ability to sort articles by date and rating.
- Ability to Search articles by content or title.
- Ability to group solutions into specific topics and sub-topics to facilitate an easier search.
- Ability to rate an article. Every customer can easily rate an article, therefore helping to constantly improve the quality of information in the knowledge base.
- WYSIWYG editor for writing articles. Ability to add authorship for articles.
- Ability to set up meta data for categories and articles.
- All the direct links are SEO friendly, therefore, all Knowledge Base articles are well indexed and ranked in Google's search results.
- Ability to customize the basic Knowledge Base URL (for example, you can customize it into http://example.com/help-center)
- Customers can get solutions to common problems 24x7.
- Reduce the workload on your help desk team.
- Reduce your support time and improves customer service.
- Effective sharing of knowledge improves overall productivity.
- Easy to navigate and manage.
You might also be interested in our Help Desk MX for Magento!
I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
And I noticed once client enters knowledge base, he checks also a lot of other issues.
I think this action helps with conversions.
Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)
Also support from these guys is excellent, I thoroughly recommend.
This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
Now I'm one loyal customer.
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No core modifications. Just copy extension files to store root directory.