|Community:||1.4.1 - 1.9.3|
|Enterprise:||1.10 - 1.14.2|
Knowledge Base is the best way to provide improved service to your customers and reduce workload on your helpdesk team. Customers with questions can be directed to an instant service resource so they can find all the necessary information to make a confident purchase in your store.
The best way to provide an improved service to your customers and reduce workload on your helpdesk team.
Knowledge base is the perfect way and a feature rich resolution to help your customers find solutions for their needs in a fully independent support resource that is easy to manage. It is an effective knowledge sharing point which allows your customers to a self-service of solutions to their problems before contacting the helpdesk team.
It allows you to collect, organize and systematize the information on products, terms and conditions of work, possible problem solving etc. This is organized in one place and they are put use instantly. You can divide the support resource for articles, categories, sections etc, which is providing short, direct, or expanded explanations for most common customer questions or needs.
A powerful set of settings of the Knowledge Base module makes the extension easy to customise. It has a clean design and sleek functionality that makes navigation intuitive. You can customize all aspects of the categories, so that users can easily find the information they require. You also can group the solutions into specific topics, facilitating customers to browse for solutions in the Knowledge base.
Customers with questions can be directed to an instant service resource so they can find all the necessary information they need to make a confident purchase in your store.
Knowledge base offers the following features for easy knowledge management:
- Ability to create a category tree, therefore you have more abilities for systematization and grouping the information.
- The Search solutions allow you to find and allocate any information topic very quickly.
- Search solutions with the help of specified tags further facilitates the search for the customer.
- Ability to sort articles by date and rating.
- Ability to Search articles by content or title.
- Ability to group solutions into specific topics and sub-topics to facilitate an easier search.
- Ability to rate an article. Every customer can easily rate an article, therefore helping to constantly improve the quality of information in the knowledge base.
- WYSIWYG editor for writing articles. Ability to add authorship for articles.
- Ability to set up meta data for categories and articles.
- All the direct links are SEO friendly, therefore, all Knowledge Base articles are well indexed and ranked in Google's search results.
- Ability to customize the basic Knowledge Base URL (for example, you can customize it into http://example.com/help-center)
- Customers can get solutions to common problems 24x7.
- Reduce the workload on your help desk team.
- Reduce your support time and improves customer service.
- Effective sharing of knowledge improves overall productivity.
- Easy to navigate and manage.
You might also be interested in our Help Desk MX for Magento!
Mirasvit Knowledge BaseWe have chosen the Knowledge Base as a tool to scale up the knowledge data we will provide to our customers for a long time.By sh on
Good value for moneyWell documented and easy to useBy Jakub on
Extremely helpfull and a lot of time savingI am using a chat module and noticed almost 90% of people asking one of 10 questions.
I decided to create a Knowledge Base using this extension, by puting answers to the 10 basic questions and I increased number of possible questions to about 50.
People are so busy that don't like to check where is the button with knowledge base, but they enter chat module and ask one question. For me is very easy now to provide the relative link with the answer to their question.
And I noticed once client enters knowledge base, he checks also a lot of other issues.
I think this action helps with conversions.By Mihail on
ExcellentEasy to install & works as advertised like the demo!By TLW on
Great APPWorks Great!By Leo on
Excellent Knowledge Base!!!Hello visitors, give up searching for Supplier Knowledge Base module, this module Mirasvit is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.By Paulo on
Knowledge all the wayThe extensions is great and add a lot of value to the magento store!By Thijmen on
worked great...suited our needs and worked great.By Emily on
Great extension!Very nice extension. Works as described.By Alex on
Very happy with itExcellent module and good support. Sure I will buy again.By Davide on
Great Product Fewer CallsUsing knowledge base we get fewer support calls and questions. Allowing our employees to help more customers to a greater degree.By David on
Excellent ExtensionWith this extension we are able to build a very useful KB which decreases customer support requests and makes the customer happy because of instant information on the issues.By Sven on
An excellent addition to any sitePurchased the Knowledge base extension 4 months ago and it's a simple yet superb module which allows our site to offer more information in a organised manner.
Can't fault it in any way, the only request would be that it could have a file upload added when creating an article, other than that perfect, well done. Have contacted them to request this be added, will see if the next revision has it :)
Also support from these guys is excellent, I thoroughly recommend.
By Dan - Lapodo on
Works as expectedGood extension, Works as expected, saved lots of my time doing this myself and it solved my problem.By Tien on
Quick and EasyMuch more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!By dgitman on
Great extensionDoes what is says. Fast and friendly support. Recommend.By Webtrail on
Excellent Product - Superior SupportWay beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
Now I'm one loyal customer.
By seathd on
Only positive feedbackHi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!By Neil on
A super tool with very good ServiceThis extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.By Nigel on
DaveGreat extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!By Great extension! on
Reasons to choose Mirasvit
It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.
90-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.
30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
We provide you lifetime free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
You can customize extensions according to your needs and requirements.
Module is easy to install and easy to upgrade, just follow step by step our user guide.
No core modifications. Just copy extension files to store root directory.