RMA - is a powerful tool for managing processing return and exchange requests within your workflow. Allowing your customers to request and manage returns and exchanges directly from your webstore.
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RMA - is a powerful tool for managing the return and exchange of items purchased by customers in your store. Allowing your customers to request and manage returns and exchanges directly from your webstore.
Accepting returns or exchanges is necessary component of a great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, this process should definitely be easily managed.
RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and makes it easy to handle every aspect of the return, ensuring an item visibility and tracking until the resolution is completed.
Provided options allow customers to choose from the list an item to return. Your customer can select the reason of return, the item condition and easy specify the most suitable for him resolution: exchange, refund or store credit.
Features for Customers
- Unregistered customers can create RMA requests and absolutely easy to monitor their Resolution.
- Registered customers have access to all their RMA requests directly from their user account.
- If a customer purchased a several products in one order, he has the opportunity to return only one item or a few received items. He does not need to return the entire order. Extension supports all magento product types.
- For every returned product, customer is able to set up: Status, Reason, Condition, and the desired Resolution.
- As only RMA is accepted your client will receive a notice and he will be able to print RMA Shipping Label, which include the information about items to return and a return address.
- During the processing of RMA customer has the ability to leave an additional comments about the RMA.
- A customer is able to track the entire history of messages, each RMA status changes will be visible for him.
- A customer will be notified by email about status change or when he receive a new message regarding to his RMA from a web store administration.
- Customer can reply on RMA messages by email. Its not necessary to login each time to store account (enabled if Help Desk is installed)
Features for Store administration
- The ability to create an unlimited number of Statuses, Reasons, Conditions, Resolutions.
- You can create an RMA requests through the backend.
- The entire story of comments, status changes for each RMA.
- Very flexible notification system. You can set up an alert at each processing RMA step, constantly informing your customer about his request processing.
- Ability to leave a private comments (visible only to the store team).
- Ability to notify your client by email about important changes to his RMA.
- The ability to customize an email templates.
- The ability to assign RMA to store staff.
- The ability to upload image of shipping label from backend. Customer will be able to print this label.
- Integration with Help Desk extension. You can convert Helpdesk ticket to RMA request. You reply on customer messages via email. Its not necessary to login to store backend each time. New
- Custom Fields for RMA requests. You are able to create and add your own and new fields for the RMA. Those fields can be performed in different types (text, dropdown list, checkbox, calendar), public or only for the internal usage.
- You can show custom fields in the shipment confirmation dialog. When customer confirms the shipment of RMA package back to the store, he will be required to provide additional information about shipment (like carrier, tracking number).New
RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.
Best RMA solution. Feature packed and well thought out interface!
Agree with other reviewer that their should be an archives section to move completed RMA's to.
I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).
The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.
Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).
But anyway it´s just a fantastic extension.
Here the competitors can learn what a well code quality means to a shop owner!
Thank you very much!!!!!
Really vital module and must have for sure. I recommend.
I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!
Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!
An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks
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Module is easy to install and easy to upgrade, just follow step by step our user guide.
Support multiple stores, multiple languages and multiple domains.
No core modifications. Just copy extension files to store root directory.
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We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.