|Community:||1.4.1 - 1.9.3|
|Enterprise:||1.10 - 1.14.2|
RMA is a powerful tool for managing the return and exchange of items purchased by customers in your store. This, in turn, allows your customers to request and manage returns and exchanges directly from your webstore.
Accepting returns or exchanges is a necessary component of great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, is crucial that this process be easily managed.
RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and make it easy to handle every aspect of the return. This will ensure that the item is visible and trackable until the process is completed.
Provided options allow customers to choose an item to return from a list. Your customer can select the reason of return, the item condition and easily specify the most suitable resolution: exchange, replace, refund or store credit.
Integration with Store Credit & Refund and Help Desk extensions provide great features for store owners.
Features for Customers
- Unregistered customers can create RMA requests and easily monitor their resolution.
- Registered customers have access to all their RMA requests directly from their user account.
- Customer can create just one RMA for products even they are from different orders. It's not necessary to create multiple RMA for products from each order. It’s very convenient! New
- Customer can create RMA for any products purchased in offline store. New
- If a customer purchased several products in one order, he has the opportunity to return only one item or a few received items. He does not need to return the entire order.
- If a customer purchased a grouped product, they can return a single item from that product.
- Customer can exchange a product for another product with a different size, color, etc. Price difference may be paid from (refunded to) customer store credit balance.
- For every returned product, the customer is able to set up: Status, Reason, Condition, and the desired Resolution.
- As only RMA is accepted, your buyer will receive an email notification and he or she will be able to print an RMA Shipping Label, which includes the information about items to return and the return address.
- During the processing of RMA, the customer has the ability to leave any additional comments about the RMA.
- A customer is able to track the entire history of messages, each RMA status change will be visible for him.
- A customer will be notified by email about the status change or when they receive a new message regarding their RMA from the store administration.
- Customer can reply to RMA messages by email. It's not necessary to login to the store account each time (enabled if Help Desk is installed).
- Customer can return products which they have received as gifts.
- Integration with FedEx allows customers to download FedEx shipping labels directly from customer account or an RMA notification email. New
Features for Store administration
- Extension supports all magento product types.
- You can create RMA requests through the backend.
- The entire story of comments and status changes for each RMA.
- Very flexible notification system. You can set up an alert at each processing RMA step, constantly informing your customer about their processing request.
- Ability to leave private comments (visible only to the store team).
- The ability to assign RMA to store staff.
- The ability to upload images of shipping label from backend, so customers will be able to print this label.
Custom RMA properties
- You can setup your unique Statuses, Reasons, Conditions, and Resolutions for RMA.
- You can translate them into different languages (for multilingual stores).
Integration with Store Credit & Refund extension. New
Extension is integrated with our Store Credit & Refund extension. This integration allows to refund to a store credit balance. Also, it allows you to do an exchange of products with different prices.
Integration with Help Desk extension.
Extension is integrated with our Help Desk MX extension. You can convert any help desk ticket to an RMA request. All discussion about RMA can be done via emails. Your customers don't need to login to the store to reply to an RMA message. They can reply directly from their email and their answer will be added to the RMA automatically.
Integration with FedEx. New
Extension is integrated with FedEx online service. This integration allows you to create shipping labels directly from the RMA interface and send them to customers. It prevents possible mistakes with shipping labels and speed up the processing of RMA.
Quick Responses represent the templates of frequent answers which can be used to reply to RMA.
- It is possible to add/edit/remove quick responses.
- They can be assigned to the store views.
- It is possible to use different RMA variables in the template.
Custom Fields Must Have
Custom Fields allows you to customize the RMA as required. You can create any number of fields for storing all the RMA-related information.
- Custom fields can be of different types (text, dropdown list, checkbox, calendar).
- The field can be displayed in the customer account and/or backend.
- You can show custom fields in the shipment confirmation dialog. When a customer confirms the shipment of an RMA package back to the store, he will be required to provide additional information about the shipment (like carrier, tracking number).
- Customers or agents may be required to fill-in the field.
- Multilingual support
Workflow Rules New
Workflow rules allow you to configure the RMA algorithm in an unique way. You create the rule, which will be executed once a certain event is initiated. When a rule is executed, it will be checking whether certain conditions are fulfilled, and then it will run the execution of specified actions, granted a positive outcome of such an operation.
Workflow rules can be executed when one of the following events initiates:
- New RMA has been created.
- RMA has been changed.
- New reply from customer has come in.
- New reply from staff.
- Workflow rules can check the fulfillment of the ticket fields with regard to completion of certain conditions.
If conditions are fulfilled, then workflow rules will run an execution of the specified actions such as:
- status change of the RMA.
- owner change of the RMA.
- make the RMA resolved/unresolved.
- Workflow rules can send notification emails to the staff or customer.
great extensioni ve bought 2 extension from mirasvit rewards poins and Rma and both extension works great. They offer good support for each problem appeared.
I will sure buy from them again.
Thanks!By mihai on
Handy for changing products for customersThis is the only extension that can change products for customers in an order. Perfect Support!By Henk on
absolutely must be every magentowonderful module definitely needs to be all magentoBy turgay on
PerfectVery helpful extension. Well coded :)By Marián on
TIME SAVER - RECOMMENDEDThe RMA extension has been a HUGE HUGE timer saver for us, i don't know how we survived without it. RMA cases took us up to 10 minutes before JUST to start the case because it's not given that the same employee was the one looking at the same case, now all information are gathered in one place = LIFE SAVER! Not only will our RMA cases be less time consuming, they are now more efficient than ever!
Combined with Store Credit Extension (Which we also use) it has never been easier to credit the customers.
RMA + Store Credit = TIME SAVER - LIFE SAVER!By Gzim on
GIVE IT A SHOTI actually love how simple it is to use.By Ricardo on
Full control of returnsThis extension gives you full control of customer returns. Easy to use both for store owner and customers and lets you interact with customers before return is shipped. This gives you a possibility to solve issues and gain happy customers. In many cases you do not need the item in return, the problem is solved in the RMA process. Great extension!By Robert on
good to useit is very easy to install and setup. And it is very usefull.By jean on
Very good extensionWe purchased it and installed in our site. Now we manage the RMAs very easily. We only use some of the features of the extension, as we don't need any special attributes or workflow defined for our RMA process.By Carlos on
The Best RMA for Magento 1Great work even better customer support. Congrats!
By Nikita on
Great extensionworks great, easy installation and setup...Save lots of hours to our customer service and easy for customersBy Eyal on
Great ExtensionWorked Great on installation. Way better then aheadworks RMA and less $$$By Tom on
Great extensionReally works wellBy Leo on
RMAGood product - very recommendedBy tash on
Great!!!Hello visitors, give up searching for RMA Module Provider, this Mirasvit module is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.By Paulo on
Greatworks great support spot in wouldn't hesitate to buy againBy Nadeem on
Good App. Good SupportAfter pruchasing we needed some customization..Support did it very well!By Slenderiser on
Good with some bugsThe extension is good, but it had some bugs which we solved ourself.By Abhishek on
Very Useful ExtensionWe use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.By Dan on
very well done extensionExtension works well and support is good.
Translation can be improved.
I recommend it.By Valerio on
Mirasvit 5 star ExtensionsWhen I found out about Mirasvit and purchased the first extension, I was very surprised about how good the extensions are and how great the support is. I purchased 4 already and Im happy with every one of them!
Thanks a lot!By Milosz on
GreatVery useful plugin. Gets better over time. Miravist is very responsive to issues and feedback. Over-all great experience.By laury on
Useful pluginHave been using it in one project now going to buy another license for anotherBy Peter on
Improved Client ExperienceWe needed a solution for our growing business and e\dealing with increased returns. This solution was the perfect fit. We also installed their Help Desk and this works perfectly with it, integrated to easily create an RMA directly from the Help Desk ticket which saves a lot of time. Direct email correspondence through the RMA ticket a huge plus. Ability to create a replacement/exchange order from the RMA ticket for some or all of the orders contents a huge plus. Ability to create credit memo directly from the RMA ticket a huge plus. Wish we found this along time ago, this has paid for ite\self in time saved on labor within the first month for sure.By Josh on
Verry advanced extensionAs a wholesale company i can say that this extension is a must have for integration professional return solutions and providing customer service on a best level. im verry happy with the extension.By Bassam on
Excellent extensionThis is a really "Must Have" extension to any professional magento admin.
Great, stable and easy to handle.By Rabbit on
Best RMA ExtensionThis extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.By Abhishek on
Always good from MVWe installed RMA. In general RMA is quite a process and not something to take light. Also translating all the items mor multicountry websites is hard work.
We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/
Great work!By SN on
Return Management Full Fill my Store NeedMirasvit RMA Extension..... is good for return Management....This Extension Should to have every Store......By Rajat on
Great!good extension and good support. i buy one extension more...By Gökhan on
Excellent ExtensionGreat tool, it can easily manage small and medium size business. Highly recommended.
Thank you Guys,
Sindress BoutiqueBy Junior on
Good extensionEasy to set-up, just great!By MBS on
Very efficientWorks perfectly, exactly what I was expecting.By Maxime on
Great extension for tracking returnsKeeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.By John on
One stop RMA solution.Well, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.By Hashid on
Returns made easySuch an amazing extension. Made processing returns in the store a total breeze.By Bee on
The best RMA extension you can find! You can't go wrong with Mirasvit!When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!By Nicolas on
Perfect ModuleThe best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.
By Ajay on
Vital for Magento CommunityI initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.
1. Reporting for the reasons your products are returned.
- Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.
2. Issuing Exchanges
- There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.
Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.By Mitesh on
Great extensionVery useful extension, recommended for everyoneBy Ferenc on
Very usefulThis extension does exactly what it says and it works just fine!
Great, fast and kind costumer support.By Nicola on
Very useful extensionA very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.By Joe on
RMA option for seller accountHi
Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extensionBy sachin on
great extension with excellent supporthave purchased couple extensions from this developer. Their extension always perform well with excellent support...ThanksBy dearsimon on
RMA works great - highly recommendedRMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.By Bradles on
Great RMA systemBest RMA solution. Feature packed and well thought out interface!
Agree with other reviewer that their should be an archives section to move completed RMA's to.By Scott on
Excellent!I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).
The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.
Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).
But anyway it´s just a fantastic extension.
Here the competitors can learn what a well code quality means to a shop owner!
Thank you very much!!!!!
By Raphael on
I recommend itReally vital module and must have for sure. I recommend.By Julia on
Well done!I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!By Rudolf on
Great product and fantastic supportBought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!By Scott on
Great extension & ServiceAn extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! ThanksBy Anthony on
Reasons to choose Mirasvit
It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.
90-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.
30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
We provide you lifetime free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
You can customize extensions according to your needs and requirements.
Module is easy to install and easy to upgrade, just follow step by step our user guide.
No core modifications. Just copy extension files to store root directory.