RMA - is a powerful tool for managing processing return and exchange requests within your workflow. Allowing your customers to request and manage returns and exchanges directly from your webstore.
|Community||126.96.36.199 - 188.8.131.52|
|Enterprise||184.108.40.206 - 220.127.116.11|
RMA - is a powerful tool for managing the return and exchange of items purchased by customers in your store. Allowing your customers to request and manage returns and exchanges directly from your webstore.
Accepting returns or exchanges is necessary component of a great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, this process should definitely be easily managed.
RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and makes it easy to handle every aspect of the return, ensuring an item visibility and tracking until the resolution is completed.
Provided options allow customers to choose from the list an item to return. Your customer can select the reason of return, the item condition and easy specify the most suitable for him resolution: exchange, replace, refund or store credit.
Integration with Store Credit & Refund and Help Desk extensions provides great features for store owner.
Extension is integrated with our Store Credit & Refund extension. This integration allows to do refund to store credit balance. Also it allows you to do exchange of products with different prices.
Extension is integrated with our Help Desk MX extension. You can convert any help desk ticket to RMA request. All discussion about RMA can be done via emails. Your customers don't need to login to store for reply on RMA message. They can reply directly on email and their answer will be added to the RMA automatically.
Extension is integrated with FedEx online service. This integration allows to create shipping labels direcly from RMA interface and send them to customers. It prevents possible mistakes with shipping labels and speed up the processing of RMA.
Quick Responses represent the templates of frequent answers, which can be used to reply RMA.
Custom Fields allow to customize the RMA as required. You can create any number of fields for storing all the RMA-related information.
Workflow rules allow you to configure the RMA algorithm in unique way. You create the rule, which will be executed once the certain event is initiated. When rule is executed, it will be checking out whether certain conditions are fulfilled, and then it will run the execution of specified actions granted positive outcome of such an operation.
Workflow rules can be executed when one of the following events initiates:
18.104.22.1685 Feb 03, 2016 Testing 2.0.4-alpha2 Add RMA tab inside the ticket page of Help Desk Show price of RMA items in the frontend and backend Prevent RMA from creating duplicates due to form resend Is Send Customer field in Workflow rule does not exist in database Magento 1.6 Fatal error: Call to undefined method Mage::getEdition() 22.214.171.1241 Feb 01, 2016 Fatal error related with wrong syntax PHP < 5.5 126.96.36.1990 Jan 27, 2016 Possible conflict between RMA Created and RMA Updated events 188.8.131.528 Jan 27, 2016 When FedEx is not properly set up, it can cause crush of RMA dialog 184.108.40.2066 Jan 27, 2016 When FedEx is not properly set up, it can cause crush of RMA dialog 220.127.116.113 Jan 26, 2016 Validator does not check correct creation of table 'm_rma_fedex_label' 18.104.22.1688 Jan 25, 2016 Allow workflow rules to send notifications to multiple addresses 22.214.171.1246 Jan 25, 2016 Replace in variables documentation direct references to RMA fields to function calls If Workflow Rules have "Stop processing option", the last one by priority is executed instead of first 126.96.36.1998 Jan 20, 2016 Ability to show reason in reports 188.8.131.527 Jan 18, 2016 Add to migration script from AW RMA to HDMX Guest RMA support 184.108.40.2065 Jan 14, 2016 MstCore (common for all extensions): Fpc Crawler 220.127.116.113 Jan 13, 2016 MstCore (common for all extensions): Improve validator 18.104.22.1681 Jan 13, 2016 On multi-store configuration with different emails on every store, if RMA created from backend, comment notifications are not sent 22.214.171.1249 Dec 31, 2015 Allow use of variables in Workflow Rule's notifications 126.96.36.1997 Dec 25, 2015 Disable Credit Memo, Exchange Order and Replacement Order buttons, if window with them already opened 188.8.131.528 Dec 07, 2015 Pure guest RMA customer address update fix 184.108.40.2066 Dec 01, 2015 When RMA is created from backend, address do not added to RMA fully 220.127.116.114 Nov 11, 2015 When guest trying to create RMA, it fails, because of update address failure 18.104.22.1681 Nov 09, 2015 Filter by customer full name fails 22.214.171.1249 Nov 06, 2015 Allow Replace Order for RMA exchange 126.96.36.1996 Nov 04, 2015 When Workflow Rule set on RMA changed Event and sends notifications, RMA creation fails 188.8.131.521 Oct 30, 2015 MstCore (common for all extensions): Admin ACL fix related to Magento security patch 184.108.40.2066 Oct 28, 2015 Admin routing patch. Compatibility with SUPEE-6788. 220.127.116.115 Oct 22, 2015 When Mandrill API and blind carbon copies set, RMA notification fails Migration script for aheadWorks RMA When customer has no address in account, Exchange Order fails Allow bundled products return as a whole If brand attribute set only for simple products, and in RMA used configurable, RMA Brand report has blank Brand field If RMA based on order from deleted storeview, store_id do not set and notifier fails. Show red notifier if RMA, created via backend, is expired RMA uses two different return addresses Add to validator check for Enteprise RMA When using Custom RMA field of Date type, we do not normalize date 18.104.22.1682 Sep 03, 2015 Fix XSS 22.214.171.1244 Aug 14, 2015 Filter in main RMA grid affects grids in RMA tabs at customer 126.96.36.1990 Jul 24, 2015 Remove additional fields check from validator 188.8.131.528 Jul 20, 2015 Allow validator to check also RMA table structure instead of just their existense 184.108.40.2066 Jul 10, 2015 Compatibility fixes for Magento EE 220.127.116.110 Jun 12, 2015 Improve Docs 18.104.22.1688 Jun 10, 2015 Allow sending Blind Carbon Copy of all emails to third party address Allow exchange of different products with ability to pay/return extra. Remove ability to auto create Exchange order and Credit Memo (!). When generating Exchange Order, parameter weight from original order ignored 1.1.0-beta.891 Jun 10, 2015 When owner of RMA changes, empty message in notificator is triggered 1.1.0-beta.889 Jun 10, 2015 Allow sending Blind Carbon Copy of all emails to third party address 1.1.0-beta.887 Jun 10, 2015 When using Custom RMA field of Date type, we do not normalize date 1.1.0-beta.884 Jun 05, 2015 MstCore (common for all extensions): Add ability to view changelog in validator MstCore (common for all extensions): fix isModuleInstalled (if extension doesn't exist, but xml file is in modules folder) 1.1.0-beta.876 Jun 03, 2015 Block 'Create RMA' button in frontend to prevent multiple creation of RMA by customer 1.1.0-beta.875 Jun 02, 2015 When helpdesk fetches emails and adds messages to RMA, email sender is incorrectly specified 1.1.0-beta.873 Jun 02, 2015 CSS issue with popup dialog 1.1.0-beta.867 Jun 01, 2015 MstCore (common for all extensions): Merge with validator + default cron checker 1.1.0-beta.864 Jun 01, 2015 MstCore (common for all extensions): Additional checks for extension validator 1.1.0-beta.858 May 29, 2015 Can't upload files via frontend 1.1.0-beta.856 May 29, 2015 When RMA is created from the backend, check for exceeding original order contents is not performed 1.1.0-beta.854 May 27, 2015 Workflow rules When RMA is created from the backend, check for exceeding original order contents is not performed Show RMA details in grid If product is configurable and has custom fields with custom SKU, SKU is displayed improperly Add more variables to email texts 22.214.171.1245 May 15, 2015 Fix XSS 126.96.36.1993 May 15, 2015 When changing status of RMA automatic history message does not translated 188.8.131.521 May 14, 2015 When changing status of RMA automatic history message does not translated Send notification to owner email, if internal comment isssued 184.108.40.2064 May 14, 2015 When last replier was not RMA owner, and after that was automated comment, Last Replied field of RMA persists 220.127.116.118 Apr 29, 2015 When multi-website is established, RMA redirect works incorrect 18.104.22.1685 Apr 09, 2015 In Order tab RMA grid uses the same filter, as main RMA grid 22.214.171.1243 Apr 03, 2015 Allow fields Email and customer Surname to be displayed in RMA grid Allow sending event on checkout to ensure compatibility with other extension 126.96.36.1992 Mar 30, 2015 Translation of store-dependant values on RMA frontend is not working 188.8.131.520 Mar 26, 2015 Allow sending event on checkout to ensure compatibility with other extension 184.108.40.2067 Mar 17, 2015 Backend: Allow users attach files to comments Backend: Allow to configure number of columns in the RMA grid Compability issue with magento 220.127.116.11 and lower When refund resolution code is deleted, RMA creation crashes Show correct SKU, Product name in RMA for configurable products Allow to print RMA Packing Slip from backend Error if order does not have a shipping address 18.104.22.1680 Feb 24, 2015 Incorrectly create RMA (affected versions 22.214.171.1242, 126.96.36.1994) 188.8.131.524 Feb 11, 2015 Link 'Show all order items' is not working Customer account - Show RMA in the Order page. Allow guest customer to see the list of RMAs and check the status 184.108.40.2062 Feb 09, 2015 Link 'Show all order items' is not working 220.127.116.115 Jan 27, 2015 Wildcard exceptions: support regular expressions 18.104.22.1687 Jan 19, 2015 Add ability to mark customer message as read/unread in RMA backend Add Quick Responses 22.214.171.1246 Jan 13, 2015 MstCore (common for all extensions): MstCore: Incorrectly identify Magento version (effects only Magento EE 126.96.36.199 with SEO extension) 188.8.131.521 Dec 25, 2014 Allow to disallow RMA for some products Allow to limit size and type of attached files 184.108.40.2065 Nov 17, 2014 MstCore (common for all extensions): In some rare cases we have SQL error during installation (duplicate key name 'mstcore_urlrewrite_index1') 220.127.116.114 Nov 17, 2014 MstCore (common for all extensions): Incorrect core CRC if magento patches were applied MstCore (common for all extensions): Encoding problem with russian chars MstCore (common for all extensions): Attachments are downloaded without extension in FF (affected RMA extension) Attachments are not shown in the backend Element with id "is_show_in_confirm_shipping" already exists MstCore (common for all extensions): When click "Run validation tests" for particular extension, core test not running RMA should allow to select order statuses to start calculations of return period MstCore (common for all extensions): Wrong extension code in the extension validator Customer should not be able to accidentally post the same RMA form few times MstCore (common for all extensions): Ability to validate existence and CRC sum for extension files (depending on version of extension) MstCore (common for all extensions): Problem with check of extension status RMA should allow to calculate return period from last order update date MstCore (common for all extensions): Add checks for possible PHP cache In backend show guest links as in Helpdesk (more userfriendly) Add fields to shipping confirmation dialog Add checks of permissions to validator Add ability to use order number in the number of RMA.
I initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.
1. Reporting for the reasons your products are returned.
- Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.
2. Issuing Exchanges
- There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.
Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).
The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.
Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).
But anyway it´s just a fantastic extension.
Here the competitors can learn what a well code quality means to a shop owner!
Thank you very much!!!!!
Such an amazing extension. Made processing returns in the store a total breeze.
The best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.
have purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks
Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!
We use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.
Extension works well and support is good.
Translation can be improved.
I recommend it.
When I found out about Mirasvit and purchased the first extension, I was very surprised about how good the extensions are and how great the support is. I purchased 4 already and Im happy with every one of them!
Thanks a lot!
Very useful plugin. Gets better over time. Miravist is very responsive to issues and feedback. Over-all great experience.
Have been using it in one project now going to buy another license for another
We needed a solution for our growing business and e\dealing with increased returns. This solution was the perfect fit. We also installed their Help Desk and this works perfectly with it, integrated to easily create an RMA directly from the Help Desk ticket which saves a lot of time. Direct email correspondence through the RMA ticket a huge plus. Ability to create a replacement/exchange order from the RMA ticket for some or all of the orders contents a huge plus. Ability to create credit memo directly from the RMA ticket a huge plus. Wish we found this along time ago, this has paid for ite\self in time saved on labor within the first month for sure.
As a wholesale company i can say that this extension is a must have for integration professional return solutions and providing customer service on a best level. im verry happy with the extension.
This is a really "Must Have" extension to any professional magento admin.
Great, stable and easy to handle.
This extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.
We installed RMA. In general RMA is quite a process and not something to take light. Also translating all the items mor multicountry websites is hard work.
We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/
Mirasvit RMA Extension..... is good for return Management....This Extension Should to have every Store......
good extension and good support. i buy one extension more...
Great tool, it can easily manage small and medium size business. Highly recommended.
Thank you Guys,
Easy to set-up, just great!
Works perfectly, exactly what I was expecting.
Keeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.
Well, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.
When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!
Very useful extension, recommended for everyone
This extension does exactly what it says and it works just fine!
Great, fast and kind costumer support.
A very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.
RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.
Best RMA solution. Feature packed and well thought out interface!
Agree with other reviewer that their should be an archives section to move completed RMA's to.
Really vital module and must have for sure. I recommend.
I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!
An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks
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No core modifications. Just copy extension files to store root directory.