RMA - is a powerful tool for managing processing return and exchange requests within your workflow. Allowing your customers to request and manage returns and exchanges directly from your webstore.
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RMA - is a powerful tool for managing the return and exchange of items purchased by customers in your store. Allowing your customers to request and manage returns and exchanges directly from your webstore.
Accepting returns or exchanges is necessary component of a great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, this process should definitely be easily managed.
RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and makes it easy to handle every aspect of the return, ensuring an item visibility and tracking until the resolution is completed.
Provided options allow customers to choose from the list an item to return. Your customer can select the reason of return, the item condition and easy specify the most suitable for him resolution: exchange, replace, refund or store credit.
Integration with Store Credit & Refund and Help Desk extensions provides great features for store owner.
Extension is integrated with our Store Credit & Refund extension. This integration allows to do refund to store credit balance. Also it allows you to do exchange of products with different prices.
Extension is integrated with our Help Desk MX extension. You can convert any help desk ticket to RMA request. All discussion about RMA can be done via emails. Your customers don't need to login to store for reply on RMA message. They can reply directly on email and their answer will be added to the RMA automatically.
Quick Responses represent the templates of frequent answers, which can be used to reply RMA.
Custom Fields allow to customize the RMA as required. You can create any number of fields for storing all the RMA-related information.
Workflow rules allow you to configure the RMA algorithm in unique way. You create the rule, which will be executed once the certain event is initiated. When rule is executed, it will be checking out whether certain conditions are fulfilled, and then it will run the execution of specified actions granted positive outcome of such an operation.
Workflow rules can be executed when one of the following events initiates:
I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).
The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.
Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).
But anyway it´s just a fantastic extension.
Here the competitors can learn what a well code quality means to a shop owner!
Thank you very much!!!!!
I initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.
1. Reporting for the reasons your products are returned.
- Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.
2. Issuing Exchanges
- There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.
Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!
The best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.
Very useful extension, recommended for everyone
This extension does exactly what it says and it works just fine!
Great, fast and kind costumer support.
A very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.
have purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks
RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.
Best RMA solution. Feature packed and well thought out interface!
Agree with other reviewer that their should be an archives section to move completed RMA's to.
Really vital module and must have for sure. I recommend.
I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!
Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!
An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks
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30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
You can customize extensions according to your needs and requirements.
Module is easy to install and easy to upgrade, just follow step by step our user guide.
No core modifications. Just copy extension files to store root directory.