→  RMA


RMA - is a powerful tool for managing processing return and exchange requests within your workflow. Allowing your customers to request and manage returns and exchanges directly from your webstore.

Compatible with: Community - 1.9.1
Enterprise -
RMA is rated 5 out of 5 based on 11 user reviews
Magento Edition*

Overview RMA

RMA - is a powerful tool for managing the return and exchange of items purchased by customers in your store. Allowing your customers to request and manage returns and exchanges directly from your webstore.

Accepting returns or exchanges is necessary component of a great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, this process should definitely be easily managed.

RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and makes it easy to handle every aspect of the return, ensuring an item visibility and tracking until the resolution is completed.

Provided options allow customers to choose from the list an item to return. Your customer can select the reason of return, the item condition and easy specify the most suitable for him resolution: exchange, refund or store credit.

Features for Customers

  • Unregistered customers can create RMA requests and absolutely easy to monitor their resolution.
  • Registered customers have access to all their RMA requests directly from their user account.
  • If a customer purchased a several products in one order, he has the opportunity to return only one item or a few received items. He does not need to return the entire order.
  • For every returned product, customer is able to set up: Status, Reason, Condition, and the desired Resolution.
  • As only RMA is accepted your client will receive an email notification and he will be able to print RMA Shipping Label, which includes the information about items to return and a return address.
  • During the processing of RMA customer has the ability to leave an additional comments about the RMA.
  • A customer is able to track the entire history of messages, each RMA status changes will be visible for him.
  • A customer will be notified by email about status change or when he receive a new message regarding to his RMA from a web store administration.
  • Customer can reply on RMA messages by email. Its not necessary to login each time to store account (enabled if Help Desk is installed).
  • Customer can return products which he has received as gifts.

Features for Store administration

  • Extension supports all magento product types.
  • The ability to create an unlimited number of Statuses, Reasons, Conditions, Resolutions.
  • You can create an RMA requests through the backend.
  • The entire story of comments, status changes for each RMA.
  • Very flexible notification system. You can set up an alert at each processing RMA step, constantly informing your customer about his request processing.
  • Ability to leave a private comments (visible only to the store team).
  • Ability to notify your client by email about important changes to his RMA.
  • The ability to customize an email templates.
  • The ability to assign RMA to store staff.
  • The ability to upload image of shipping label from backend. Customer will be able to print this label.
  • Integration with Help Desk extension. You can convert Helpdesk ticket to RMA request. You reply on customer messages via email. Its not necessary to login to store backend each time.
  • Custom Fields for RMA requests. You are able to create and add your own and new fields for the RMA. Those fields can be performed in different types (text, dropdown list, checkbox, calendar), public or only for the internal usage.
  • You can show custom fields in the shipment confirmation dialog. When customer confirms the shipment of RMA package back to the store, he will be required to provide additional information about shipment (like carrier, tracking number).New
  • You can use quick responses (predefined templates of answers).New

Customer reviews for RMA

Most helpful Date
RMA option for seller account
By Sachin on February 5, 2015

Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension

Was this review helpful to you?    Yes (2)  /  No (1)
Vladimir says: Posted on February 5, 2015

Hi Sachin! By default magento does not have sellers accounts.You'll need to do some additional development to implement this feature. For more details, please, contact our support team. Thanks!

Leave own comment
By Raphael on May 15, 2014

I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).

The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
There is no missing functionality and a must have for each shop owner.

Just as nice idea for a future version:
All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).

But anyway it´s just a fantastic extension.

Here the competitors can learn what a well code quality means to a shop owner!

Thank you very much!!!!!

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Very useful
By Nicola on March 17, 2015      Verified Purchase

This extension does exactly what it says and it works just fine!
Great, fast and kind costumer support.

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Very useful extension
By Joe on February 12, 2015      Verified Purchase

A very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.

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great extension with excellent support
By Dearsimon on November 2, 2014

have purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks

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RMA works great - highly recommended
By Bradles on September 24, 2014

RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.

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Great RMA system
By Scott on June 7, 2014      Verified Purchase

Best RMA solution. Feature packed and well thought out interface!

Agree with other reviewer that their should be an archives section to move completed RMA's to.

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I recommend it
By Julia on March 5, 2014

Really vital module and must have for sure. I recommend.

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Well done!
By Rudolf on March 5, 2014

I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!

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Great product and fantastic support
By Scott on March 1, 2014

Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!

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Great extension & Service
By Anthony on December 2, -1

An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks

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Write Your Own Review
Overall Satisfaction
Post a comment Mar 30, 2015

  • Translation of store-dependant values on RMA frontend is not working Mar 26, 2015

  • Allow sending event on checkout to ensure compatibility with other extension Mar 17, 2015

  • Backend: Allow users attach files to comments
  • Backend: Allow to configure number of columns in the RMA grid
  • Compability issue with magento and lower
  • When refund resolution code is deleted, RMA creation crashes
  • Show correct SKU, Product name in RMA for configurable products
  • Allow to print RMA Packing Slip from backend
  • Error if order does not have a shipping address Feb 24, 2015

  • Incorrectly create RMA (affected versions, Feb 11, 2015

  • Customer account - Show RMA in the Order page.
  • Allow guest customer to see the list of RMAs and check the status Feb 09, 2015

  • Link 'Show all order items' is not working Jan 27, 2015

  • Wildcard exceptions: support regular expressions Jan 19, 2015

  • Add ability to mark customer message as read/unread in RMA backend
  • Add Quick Responses Jan 13, 2015

  • MstCore (common for all extensions): MstCore: Incorrectly identify Magento version (effects only Magento EE with SEO extension) Dec 25, 2014

  • Allow to disallow RMA for some products
  • Allow to limit size and type of attached files Nov 17, 2014

  • MstCore (common for all extensions): In some rare cases we have SQL error during installation (duplicate key name 'mstcore_urlrewrite_index1') Nov 17, 2014

  • MstCore (common for all extensions): Encoding problem with russian chars
  • MstCore (common for all extensions): Attachments are downloaded without extension in FF (affected RMA extension)
  • Attachments are not shown in the backend
  • Element with id "is_show_in_confirm_shipping" already exists
  • MstCore (common for all extensions): When click "Run validation tests" for particular extension, core test not running
  • RMA should allow to select order statuses to start calculations of return period
  • MstCore (common for all extensions): Wrong extension code in the extension validator
  • Customer should not be able to accidentally post the same RMA form few times
  • MstCore (common for all extensions): Ability to validate existence and CRC sum for extension files (depending on version of extension)
  • MstCore (common for all extensions): Problem with check of extension status
  • RMA should allow to calculate return period from last order update date
  • MstCore (common for all extensions): Add checks for possible PHP cache
  • In backend show guest links as in Helpdesk (more userfriendly)
  • Add fields to shipping confirmation dialog
  • Add checks of permissions to validator
  • Add ability to use order number in the number of RMA.

If you have discovered that some very important and necessary feature is missed in this extension, please, let us know via support@mirasvit.com or via online chat.

Improve an extension by adding useful features and you are guaranteed to get a coupon with a valuable discount!!!

Usability and Performance
Module is easy to install and easy to upgrade, just follow step by step our user guide.
Multiple stores support
Support multiple stores, multiple languages and multiple domains.
Safe Magento updates
No core modifications. Just copy extension files to store root directory.
Risk-free Investment
30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
Unencrypted source code of our products
You can customize extensions according to your needs and requirements.
Client focusing and satisfaction
It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.
Remarkable support
30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.
Comprehensive Documentation
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
Constant improvements and upgrades
We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.
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RMA is rated 5 out of 5 based on 11 user reviews
Magento Edition*