RMA for Magento 1

RMA
4.9
98.076923076923%

RMA is a powerful tool for managing the processing return and exchange requests within your workflow. This, in turn, allows your customers to request and manage returns and exchanges directly from your webstore.

Extension Demos
Pick a quick tutorial to learn about various aspects of this extension
$119
90 days free support
free lifetime updates
30 days money back guarantee
Compatible with:
Community: 1.4.1 - 1.9.3
Enterprise: 1.10 - 1.14.2
Overview

RMA is a powerful tool for managing the return and exchange of items purchased by customers in your store. This, in turn, allows your customers to request and manage returns and exchanges directly from your webstore.

Accepting returns or exchanges is a necessary component of great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, is crucial that this process be easily managed.

RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and make it easy to handle every aspect of the return. This will ensure that the item is visible and trackable until the process is completed.

Provided options allow customers to choose an item to return from a list. Your customer can select the reason of return, the item condition and easily specify the most suitable resolution: exchange, replace, refund or store credit.

Integration with Store Credit & Refund and Help Desk extensions provide great features for store owners.

Features for Customers

  • Unregistered customers can create RMA requests and easily monitor their resolution.
  • Registered customers have access to all their RMA requests directly from their user account.
  • Customer can create just one RMA for products even they are from different orders. It's not necessary to create multiple RMA for products from each order. It’s very convenient! New
  • Customer can create RMA for any products purchased in offline store. New
  • If a customer purchased several products in one order, he has the opportunity to return only one item or a few received items. He does not need to return the entire order.
  • If a customer purchased a grouped product, they can return a single item from that product.
  • Customer can exchange a product for another product with a different size, color, etc. Price difference may be paid from (refunded to) customer store credit balance.
  • For every returned product, the customer is able to set up: Status, Reason, Condition, and the desired Resolution.
  • As only RMA is accepted, your buyer will receive an email notification and he or she will be able to print an RMA Shipping Label, which includes the information about items to return and the return address.
  • During the processing of RMA, the customer has the ability to leave any additional comments about the RMA.
  • A customer is able to track the entire history of messages, each RMA status change will be visible for him.
  • A customer will be notified by email about the status change or when they receive a new message regarding their RMA from the store administration.
  • Customer can reply to RMA messages by email. It's not necessary to login to the store account each time (enabled if Help Desk is installed).
  • Customer can return products which they have received as gifts.
  • Integration with FedEx allows customers to download FedEx shipping labels directly from customer account or an RMA notification email. New

Features for Store administration

General features

  • Extension supports all magento product types.
  • You can create RMA requests through the backend.
  • The entire story of comments and status changes for each RMA.
  • Very flexible notification system. You can set up an alert at each processing RMA step, constantly informing your customer about their processing request.
  • Ability to leave private comments (visible only to the store team).
  • The ability to assign RMA to store staff.
  • The ability to upload images of shipping label from backend, so customers will be able to print this label.

Custom RMA properties

  • You can setup your unique Statuses, Reasons, Conditions, and Resolutions for RMA.
  • You can translate them into different languages (for multilingual stores).

Integration with Store Credit & Refund extension. New

Extension is integrated with our Store Credit & Refund extension. This integration allows to refund to a store credit balance. Also, it allows you to do an exchange of products with different prices.

Integration with Help Desk extension.

Extension is integrated with our Help Desk MX extension. You can convert any help desk ticket to an RMA request. All discussion about RMA can be done via emails. Your customers don't need to login to the store to reply to an RMA message. They can reply directly from their email and their answer will be added to the RMA automatically.

Integration with FedEx. New

Extension is integrated with FedEx online service. This integration allows you to create shipping labels directly from the RMA interface and send them to customers. It prevents possible mistakes with shipping labels and speed up the processing of RMA.

Quick Responses

Quick Responses represent the templates of frequent answers which can be used to reply to RMA.

  • It is possible to add/edit/remove quick responses.
  • They can be assigned to the store views.
  • It is possible to use different RMA variables in the template.

Custom Fields Must Have

Custom Fields allows you to customize the RMA as required. You can create any number of fields for storing all the RMA-related information.

  • Custom fields can be of different types (text, dropdown list, checkbox, calendar).
  • The field can be displayed in the customer account and/or backend.
  • You can show custom fields in the shipment confirmation dialog. When a customer confirms the shipment of an RMA package back to the store, he will be required to provide additional information about the shipment (like carrier, tracking number).
  • Customers or agents may be required to fill-in the field.
  • Multilingual support

Workflow Rules New

Workflow rules allow you to configure the RMA algorithm in an unique way. You create the rule, which will be executed once a certain event is initiated. When a rule is executed, it will be checking whether certain conditions are fulfilled, and then it will run the execution of specified actions, granted a positive outcome of such an operation.

  • Workflow rules can be executed when one of the following events initiates:

    • New RMA has been created.
    • RMA has been changed.
    • New reply from customer has come in.
    • New reply from staff.
  • Workflow rules can check the fulfillment of the ticket fields with regard to completion of certain conditions.
  • If conditions are fulfilled, then workflow rules will run an execution of the specified actions such as:

    • status change of the RMA.
    • owner change of the RMA.
    • make the RMA resolved/unresolved.
  • Workflow rules can send notification emails to the staff or customer.
See it in action!
Pick a quick tutorial to learn about various aspects of this extension
Customer Reviews (52)
Write Your Own Review
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Your Rating
  1. Overall Satisfaction
    100 %
    Great extension
    Motomotors from United States
    Big functionality, flexible configuration. Recommend
  2. Overall Satisfaction
    100 %
    great extension
    mihai from Otopeni, Romania
    i ve bought 2 extension from mirasvit rewards poins and Rma and both extension works great. They offer good support for each problem appeared.
    I will sure buy from them again.
    Thanks!
    Also bought the following extension: Reward Points
  3. Overall Satisfaction
    100 %
    Handy for changing products for customers
    Henk from Netherlands
    This is the only extension that can change products for customers in an order. Perfect Support!
    Also bought the following extension: Help Desk MX
  4. Overall Satisfaction
    100 %
    absolutely must be every magento
    turgay from Istanbul, Turkey
    wonderful module definitely needs to be all magento
    Also bought the following extensions: Advanced Sphinx Search Pro Search AutoComplete & Suggest Pro Product Labels Automatic Internal Links Menu Manager Pro
  5. Overall Satisfaction
    100 %
    Perfect
    Marián from Bratislava, Slovak Republic
    Very helpful extension. Well coded :)
    Also bought the following extensions: Sphinx Search Ultimate Magento Product Questions Extension Knowledge Base Help Desk MX Magento Advanced Reports
  6. Overall Satisfaction
    100 %
    TIME SAVER - RECOMMENDED
    Gzim from Vejen Municipality, Denmark
    The RMA extension has been a HUGE HUGE timer saver for us, i don't know how we survived without it. RMA cases took us up to 10 minutes before JUST to start the case because it's not given that the same employee was the one looking at the same case, now all information are gathered in one place = LIFE SAVER! Not only will our RMA cases be less time consuming, they are now more efficient than ever!

    Combined with Store Credit Extension (Which we also use) it has never been easier to credit the customers.

    RMA + Store Credit = TIME SAVER - LIFE SAVER!
    Also bought the following extensions: Sphinx Search Ultimate Full Page Cache Store Credit and Refund Magento Extension Magento Follow Up Extension Advanced Product Feeds
  7. Overall Satisfaction
    100 %
    GIVE IT A SHOT
    Ricardo from Hollywood, United States
    I actually love how simple it is to use.
    Also bought the following extensions: Advanced SEO Suite Full Page Cache Search AutoComplete & Suggest Pro for Magento 2
  8. Overall Satisfaction
    100 %
    Full control of returns
    Robert from Oppegard, Norway
    This extension gives you full control of customer returns. Easy to use both for store owner and customers and lets you interact with customers before return is shipped. This gives you a possibility to solve issues and gain happy customers. In many cases you do not need the item in return, the problem is solved in the RMA process. Great extension!
    Also bought the following extensions: Fast Asynchronous Re-indexing Full Page Cache Asynchronous Cache Automatic Internal Links Search Spell-Corrector
  9. Overall Satisfaction
    100 %
    good to use
    jean from Orange, United States
    it is very easy to install and setup. And it is very usefull.
    Also bought the following extensions: Sphinx Search Ultimate Magento Advanced Reports magento 2 search extension Full Page Cache
  10. Overall Satisfaction
    100 %
    Very good extension
    Carlos from Alcalá de Guadaira, Spain
    We purchased it and installed in our site. Now we manage the RMAs very easily. We only use some of the features of the extension, as we don't need any special attributes or workflow defined for our RMA process.
    Also bought the following extensions: Product Labels Magento Advanced Reports
  11. Overall Satisfaction
    100 %
    The Best RMA for Magento 1
    Nikita from Brooklyn, United States
    Great work even better customer support. Congrats!

    Also bought the following extensions: Sphinx Search Ultimate Full Page Cache
  12. Overall Satisfaction
    100 %
    Great extension
    Eyal from Los Angeles, United States
    works great, easy installation and setup...Save lots of hours to our customer service and easy for customers
  13. Overall Satisfaction
    100 %
    Great Extension
    Tom from Kenosha, United States
    Worked Great on installation. Way better then aheadworks RMA and less $$$
    Also bought the following extensions: Advanced Product Feeds Magento Follow Up Extension Affiliate for Magento 2 Store Credit & Refund for Magento 2 Reward Points + Referral program for Magento 2
  14. Overall Satisfaction
    100 %
    Great extension
    Leo from The Colony, United States
    Really works well
    Also bought the following extensions: Help Desk MX Knowledge Base Magento Advanced Reports
  15. Overall Satisfaction
    100 %
    RMA
    tash from Hefei, China
    Good product - very recommended
  16. Overall Satisfaction
    100 %
    Great!!!
    Paulo from Uberlândia, Brazil
    Hello visitors, give up searching for RMA Module Provider, this Mirasvit module is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
    Also bought the following extensions: Full Page Cache Help Desk MX Magento Follow Up Extension Sphinx Search Ultimate Advanced Product Feeds
  17. Overall Satisfaction
    100 %
    Great
    Nadeem from London, United Kingdom
    works great support spot in wouldn't hesitate to buy again
    Also bought the following extensions: Sphinx Search Ultimate Magento Product Questions Extension Full Page Cache
  18. Overall Satisfaction
    100 %
    Good App. Good Support
    Slenderiser from Germany
    After pruchasing we needed some customization..Support did it very well!
  19. Overall Satisfaction
    60 %
    Good with some bugs
    Abhishek from Ahirka, India
    The extension is good, but it had some bugs which we solved ourself.
    Also bought the following extensions: Magento Product Questions Extension Magento Follow Up Extension
  20. Overall Satisfaction
    80 %
    Very Useful Extension
    Dan from Cincinnati, United States
    We use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.
    Also bought the following extension: Advanced Product Feeds
  21. Overall Satisfaction
    100 %
    very well done extension
    Valerio from Voghera, Italy
    Extension works well and support is good.
    Translation can be improved.
    I recommend it.
    Also bought the following extensions: Sphinx Search Ultimate Help Desk MX Advanced SEO Suite Knowledge Base
  22. Overall Satisfaction
    100 %
    Mirasvit 5 star Extensions
    Milosz from East Rutherford, United States
    When I found out about Mirasvit and purchased the first extension, I was very surprised about how good the extensions are and how great the support is. I purchased 4 already and Im happy with every one of them!

    Thanks a lot!
    Also bought the following extensions: Sphinx Search Ultimate Magento Advanced Reports Store Credit and Refund Magento Extension Reward Points Advanced Product Feeds
  23. Overall Satisfaction
    100 %
    Great
    laury from West Hollywood, United States
    Very useful plugin. Gets better over time. Miravist is very responsive to issues and feedback. Over-all great experience.
  24. Overall Satisfaction
    100 %
    Useful plugin
    Peter from Central District, Hong Kong
    Have been using it in one project now going to buy another license for another
  25. Overall Satisfaction
    100 %
    Improved Client Experience
    Josh from St. Augustine, United States
    We needed a solution for our growing business and e\dealing with increased returns. This solution was the perfect fit. We also installed their Help Desk and this works perfectly with it, integrated to easily create an RMA directly from the Help Desk ticket which saves a lot of time. Direct email correspondence through the RMA ticket a huge plus. Ability to create a replacement/exchange order from the RMA ticket for some or all of the orders contents a huge plus. Ability to create credit memo directly from the RMA ticket a huge plus. Wish we found this along time ago, this has paid for ite\self in time saved on labor within the first month for sure.
    Also bought the following extensions: Advanced Product Feeds Store Credit and Refund Magento Extension Help Desk MX Magento Follow Up Extension Sphinx Search Ultimate
  26. Overall Satisfaction
    100 %
    Verry advanced extension
    Bassam from Amsterdam, Netherlands
    As a wholesale company i can say that this extension is a must have for integration professional return solutions and providing customer service on a best level. im verry happy with the extension.
  27. Overall Satisfaction
    100 %
    Excellent extension
    Rabbit from Frederiksberg, Denmark
    This is a really "Must Have" extension to any professional magento admin.
    Great, stable and easy to handle.
    Also bought the following extension: Advanced Product Feeds
  28. Overall Satisfaction
    100 %
    Best RMA Extension
    Abhishek from Gwalior, India
    This extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.
    Also bought the following extensions: Sphinx Search Ultimate Magento Product Questions Extension Magento Follow Up Extension
  29. Overall Satisfaction
    80 %
    Always good from MV
    SN from Amsterdam, Netherlands
    We installed RMA. In general RMA is quite a process and not something to take light. Also translating all the items mor multicountry websites is hard work.

    We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/

    Great work!
    Also bought the following extensions: Automatic Internal Links Advanced Product Feeds Magento Advanced Reports Magento Follow Up Extension Full Page Cache
  30. Overall Satisfaction
    100 %
    Return Management Full Fill my Store Need
    Rajat from Delhi, India
    Mirasvit RMA Extension..... is good for return Management....This Extension Should to have every Store......
    Also bought the following extensions: Magento Advanced Reports Fast Asynchronous Re-indexing Sphinx Search Ultimate Full Page Cache
  31. Overall Satisfaction
    100 %
    Great!
    Gökhan from Bad Vilbel, Germany
    good extension and good support. i buy one extension more...
    Also bought the following extensions: Full Page Cache Magento Advanced Reports Magento Follow Up Extension Advanced Product Feeds
  32. Overall Satisfaction
    100 %
    Excellent Extension
    Junior from Levittown, United States
    Great tool, it can easily manage small and medium size business. Highly recommended.

    Thank you Guys,

    Sindress Boutique
    Also bought the following extensions: Help Desk MX Store Credit and Refund Magento Extension Reward Points
  33. Overall Satisfaction
    100 %
    Good extension
    MBS from Delhi, India
    Easy to set-up, just great!
    Also bought the following extensions: Sphinx Search Ultimate Magento Product Questions Extension
  34. Overall Satisfaction
    100 %
    Very efficient
    Maxime from Charenton-le-Pont, France
    Works perfectly, exactly what I was expecting.
    Also bought the following extensions: Help Desk MX Sphinx Search Ultimate Full Page Cache Magento Follow Up Extension
  35. Overall Satisfaction
    100 %
    Great extension for tracking returns
    John from Gainsborough, United Kingdom
    Keeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.
    Also bought the following extensions: Help Desk MX Advanced Product Feeds Help Desk MX for Magento 2 Elastic Search Ultimate for Magento 2
  36. Overall Satisfaction
    100 %
    One stop RMA solution.
    Hashid from Bengaluru, India
    Well, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.
    Also bought the following extensions: Advanced SEO Suite Fast Asynchronous Re-indexing Magento Follow Up Extension Sphinx Search Ultimate Help Desk MX for Magento 2
  37. Overall Satisfaction
    100 %
    Returns made easy
    Bee from Aurora, United States
    Such an amazing extension. Made processing returns in the store a total breeze.
    Also bought the following extensions: Help Desk MX Magento Follow Up Extension Reward Points Automatic Internal Links Sphinx Search Ultimate
  38. Overall Satisfaction
    100 %
    The best RMA extension you can find! You can't go wrong with Mirasvit!
    Nicolas from Laval, Canada
    When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!
    Also bought the following extensions: Fast Asynchronous Re-indexing Help Desk MX Sphinx Search Ultimate Knowledge Base Full Page Cache Warmer for Magento 2
  39. Overall Satisfaction
    100 %
    Perfect Module
    Ajay from New Delhi, India
    The best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.
    Also bought the following extensions: Fast Asynchronous Re-indexing Sphinx Search Ultimate Magento Follow Up Extension Advanced Product Feeds Advanced SEO Suite
  40. Overall Satisfaction
    80 %
    Vital for Magento Community
    Mitesh from Rancho Cucamonga, United States
    I initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.

    1. Reporting for the reasons your products are returned.
    - Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.

    2. Issuing Exchanges
    - There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.

    Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
  41. Overall Satisfaction
    100 %
    Great extension
    Ferenc from Kazincbarcika, Hungary
    Very useful extension, recommended for everyone
    Also bought the following extensions: Reward Points Advanced SEO Suite Full Page Cache Fast Asynchronous Re-indexing Asynchronous Cache
  42. Overall Satisfaction
    100 %
    Very useful
    Nicola from Santa Maria a Vico, Italy
    This extension does exactly what it says and it works just fine!
    Great, fast and kind costumer support.
    Also bought the following extension: Help Desk MX
  43. Overall Satisfaction
    100 %
    Very useful extension
    Joe from Thailand
    A very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.
    Also bought the following extensions: Sphinx Search Ultimate Advanced SEO Suite Advanced Product Feeds Help Desk MX Knowledge Base
  44. Overall Satisfaction
    100 %
    RMA option for seller account
    sachin from United States
    Hi
    Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
    My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
  45. Overall Satisfaction
    100 %
    great extension with excellent support
    dearsimon from United States
    have purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks
  46. Overall Satisfaction
    100 %
    RMA works great - highly recommended
    Bradles from United States
    RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.
  47. Overall Satisfaction
    100 %
    Great RMA system
    Scott from United States
    Best RMA solution. Feature packed and well thought out interface!

    Agree with other reviewer that their should be an archives section to move completed RMA's to.
  48. Overall Satisfaction
    100 %
    Excellent!
    Raphael from United States
    I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).

    The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
    There is no missing functionality and a must have for each shop owner.

    Just as nice idea for a future version:
    All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).

    But anyway it´s just a fantastic extension.

    Here the competitors can learn what a well code quality means to a shop owner!


    Thank you very much!!!!!


  49. Overall Satisfaction
    100 %
    I recommend it
    Julia from United States
    Really vital module and must have for sure. I recommend.
  50. Overall Satisfaction
    100 %
    Well done!
    Rudolf from United States
    I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!
  51. Overall Satisfaction
    100 %
    Great product and fantastic support
    Scott from United States
    Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!
  52. Overall Satisfaction
    100 %
    Great extension & Service
    Anthony from United States
    An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks
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30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.

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We provide you lifetime free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.

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We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.

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You can customize extensions according to your needs and requirements.

Usability and Performance

Module is easy to install and easy to upgrade, just follow step by step our user guide.

Safe Magento updates

No core modifications. Just copy extension files to store root directory.