RMA

RMA

RMA - is a powerful tool for managing processing return and exchange requests within your workflow. Allowing your customers to request and manage returns and exchanges directly from your webstore.

Compatible with:

Community 1.4.1.1 - 1.9.2.4
Enterprise 1.10.1.0 - 1.14.2.0
RMA is rated 4.8 out of 5 based on 34 user reviews
34 reviews
$119.00
Screenshots 17 click to zoom

RMA - is a powerful tool for managing the return and exchange of items purchased by customers in your store. Allowing your customers to request and manage returns and exchanges directly from your webstore.

Accepting returns or exchanges is necessary component of a great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, this process should definitely be easily managed.

RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and makes it easy to handle every aspect of the return, ensuring an item visibility and tracking until the resolution is completed.

Provided options allow customers to choose from the list an item to return. Your customer can select the reason of return, the item condition and easy specify the most suitable for him resolution: exchange, replace, refund or store credit.

Integration with Store Credit & Refund and Help Desk extensions provides great features for store owner.

Features for Customers

  • Unregistered customers can create RMA requests and absolutely easy to monitor their resolution.
  • Registered customers have access to all their RMA requests directly from their user account.
  • Customer can create just one RMA for products even from different orders. It's not necessary to create multiple RMA for products from each order. It’s very convenient! New
  • Customer can create RMA for any products purchased in offline store. New
  • If a customer purchased a several products in one order, he has the opportunity to return only one item or a few received items. He does not need to return the entire order.
  • If a customer purchased a grouped product, he can return a single item from that product.
  • Customer can exchange product for another product with different size, color, etc. Price difference maybe payed from (refunded to) customer store credit balance.
  • For every returned product, customer is able to set up: Status, Reason, Condition, and the desired Resolution.
  • As only RMA is accepted, your buyer will receive an email notification and he or she will be able to print RMA Shipping Label, which includes the information about items to return and return address.
  • During the processing of RMA customer has the ability to leave an additional comments about the RMA.
  • A customer is able to track the entire history of messages, each RMA status changes will be visible for him.
  • A customer will be notified by email about status change or when he receives a new message regarding to his RMA from a store administration.
  • Customer can reply on RMA messages by email. Its not necessary to login each time to store account (enabled if Help Desk is installed).
  • Customer can return products which he has received as gifts.
  • Integration with FedEx allows customers to download FedEx shipping labels directly from customer account or RMA notification email. New

Features for Store administration

General features

  • Extension supports all magento product types.
  • You can create an RMA requests through the backend.
  • The entire story of comments, status changes for each RMA.
  • Very flexible notification system. You can set up an alert at each processing RMA step, constantly informing your customer about his request processing.
  • Ability to leave a private comments (visible only to the store team).
  • The ability to assign RMA to store staff.
  • The ability to upload image of shipping label from backend. Customer will be able to print this label.

Custom RMA properties

  • You can setup your unique Statuses, Reasons, Conditions, Resolutions for RMA.
  • You can translate them into different languages (for multilingual stores).

Integration with Store Credit & Refund extension. New

Extension is integrated with our Store Credit & Refund extension. This integration allows to do refund to store credit balance. Also it allows you to do exchange of products with different prices.

Integration with Help Desk extension.

Extension is integrated with our Help Desk MX extension. You can convert any help desk ticket to RMA request. All discussion about RMA can be done via emails. Your customers don't need to login to store for reply on RMA message. They can reply directly on email and their answer will be added to the RMA automatically.

Integration with FedEx. New

Extension is integrated with FedEx online service. This integration allows to create shipping labels direcly from RMA interface and send them to customers. It prevents possible mistakes with shipping labels and speed up the processing of RMA.

Quick Responses

Quick Responses represent the templates of frequent answers, which can be used to reply RMA.

  • It is possible to add/edit/remove quick responses.
  • They can be assigned to the store views.
  • It is possible to use different RMA variables in the template.

Custom Fields Must Have

Custom Fields allow to customize the RMA as required. You can create any number of fields for storing all the RMA-related information.

  • Custom fields can be of different types (text, dropdown list, checkbox, calendar).
  • Field can be displayed in the customer account and/or backend.
  • You can show custom fields in the shipment confirmation dialog. When customer confirms the shipment of RMA package back to the store, he will be required to provide additional information about shipment (like carrier, tracking number).
  • Customer or agent may be required to fill the field.
  • Multilingual support

Workflow Rules New

Workflow rules allow you to configure the RMA algorithm in unique way. You create the rule, which will be executed once the certain event is initiated. When rule is executed, it will be checking out whether certain conditions are fulfilled, and then it will run the execution of specified actions granted positive outcome of such an operation.

  • Workflow rules can be executed when one of the following events initiates:

    • New RMA has been created.
    • RMA has been changed.
    • New reply from customer has come in.
    • New reply from staff.
  • Workflow rules can check the fullfilment of the ticket fields with regard to completion of the certain conditions.
  • If conditions are fulfilled, then workflow rules will run execution of the specified actions such as:
    • change of a status of the RMA.
    • change of an owner of the RMA.
    • make RMA resolved/unresolved.
  • Workflow rules can send notification emails to the staff or customer.

2.3.6

(2016-07-05)

Features

  • RMA-260 - Added support for SmartPost Parcel Return service (#8)
  • RMA-254 - Allowed Credit Memo button for RMA from Store Credit-paid orders

Fixed

  • RMA-13 - Fixed RMA creation fail due to use in rule Last Message condition (#14)
  • RMA-11 - Fixed wrong RMA allowance time period due to wrong sort order in history request (#12)
  • RMA-261 - Fixed long URIs breaking out message div (#9)

2.3.5

(2016-06-10)

Improvements

  • RMA-258 - Added Email Notification after Replacement Order generation
  • RMA-252 - Show full Order Label in RMA Packing Slip

Fixed

  • RMA-257 - Fixed Store ID saving for RMA, based on guest orders
  • RMA-256 - Fixed array instantiation for old PHP versions
  • RMA-255 - Fixed secure URL rewrite for HTTPS connection
  • RMA-253 - Fixed automatic email saving at RMA submission

2.3.4

(2016-06-01)

Features

  • RMA-251 - Added new Event to the Workflow Rules - Check Every Hour

2.3.3

(2016-05-26)

Improvements

  • Improved errors handling

2.3.2

(2016-05-16)

Features

  • RMA-227 - Adjusted Replacement Order generation for RMA with multiple orders and for RMA with offline items
  • RMA-229 - Added to the FedEx reference RMA properties as variables support

Fixed

  • RMA-245 - Fixed incorrect message for fully processed orders in Guest RMA
  • RMA-244 - Fixed CSS

2.2.1

(2016-05-05)

Features

  • RMA-208 - Added ability to archive RMA

Fixed

  • RMA-219 - Fixed Exchange Order creation for the same customer, if previous one was dropped
  • RMA-216 - Fixed incorrect RMA count at RMA Grid (affects both frontend and backend)
  • RMA-214 - Fixed validation error for FedEx labels in pure offline RMA
  • Fixed minor bugs and returned [order] variable to the RMA numbering
  • RMA-213 - Fixed order number display at RMA Packing Slip Label
  • RMA-212 - Fixed improper redirect at dictionaries edit pages

2.2.0

(2016-04-21)

Features

  • RMA-202 - Ability to create offline RMA via backend

Fixed

  • RMA-210 - Changed option Require customer to select to more informative, and hint added
  • RMA-209 - Fixed FedEx helper and template to fit offline RMA layout

2.1.4

(2016-04-18)

Fixed

  • Issues with RMA creation and updating from the backend
  • Integration with Help Desk small bug

2.1.3

(2016-04-12)

Features

  • RMA-204 - Allowed items subpanel in RMA Request Step 1 unfold by click on checkbox.
  • RMA-180 - Added Swedish translation example with email templates

Fixed

  • Fixed bug with items not allowed to return and order status label.

2.1.2

(2016-04-05)

Fixed

  • RMA-198 - Fixed issue with creating RMA from backend

2.1.1

(2016-04-04)

Fixed

  • Small CSS fixes

2.1.0

(2016-03-31)

Features

  • Customer can create just one RMA for products even from different orders. It's not necessary to create multiple RMA for products from each order.
  • Customer can create RMA for any products purchased in offline store.

Fixed

  • RMA-195 - Added check for address validity in customer account for FedEx
  • RMA-193 - Fixed incorrect customer name check in RMA form
  • Add postcode into customer return address
  • RMA-172: - Fixed return issue with two or more items of the same type in bundle
  • RMA-185 - Fixed incorrect SKU in Replacement Order for configurables
  • Possible fedex issue with PHP 5.3

2.0.8

(2016-03-11)

Fixed

  • Possible issue with Fedex and PHP 5.3

2.0.7

(2016-03-03)

Fixed

  • RMA-184 - Incorrect numbers in report "RMA by product"

2.0.6

(2016-02-17)

Features

  • RMA-154 - Added translation example for Nederlands locale (nl_NL)
  • RMA-149 - Added FedEx SmartPost support

Fixed

  • RMA-153 - Fixed address bug for label generating in Guest RMA and added SmartPost weight check
  • RMA-150 - Compatibility patch for Webshopapps ShipUSA and other packaging extensions, which use order quote tracking
  • RMA-147 - Fixed misformed link in FedEx dialog
  • RMA-146 - Fixed possible issue RMA notifications fetched by Help Desk, if integration is enabled and agent shares mailbox with gateway
  • RMA-139 - Fixed search in RMA Grid on Items column
  • RMA-144 - Fixed issue in Reports with simple products treated as configurables

2.0.5

(2016-02-10)

Fixed

  • RMA-143 - Blocked possibility to request return for an old orders from Guest RMA form.

2.0.4

(2016-02-03)

Features

  • RMA-75 - Show price of RMA items in the frontend and backend
  • RMA-122 - Backend. Add RMA tab inside the ticket page of Help Desk. Highlight RMA number on the Order and Customer pages.

Fixed

  • RMA-90 - Prevent RMA from creating duplicates due to form resend in some rare cases
  • RMA-96 - Is Send Customer field in Workflow rule does not exist in database
  • RMA-124 - Magento 1.6 Fatal error: Call to undefined method Mage::getEdition()
  • RMA-119 - Added FedEx setup check also for multistore setup
  • RMA-119 - Fixed possible crush due to incorrect FedEx setup. Added warning message.
  • RMA-117 - Added check for Fedex Label Table to validator and fixed test for known issues

Improvements

  • RMA-116 - Added ability for workflow rules to send notifications to multiple recipients
  • RMA-113 - Replaced in Email Notifications sections unsafe direct references to fields to function calls

2.0.3

(2016-01-20)

Features

  • RMA-108 - Ability to show reasons/conditions/resolutions of returned products in reports

2.0.4.1225 Feb 03, 2016 Testing 2.0.4-alpha2 Add RMA tab inside the ticket page of Help Desk Show price of RMA items in the frontend and backend Prevent RMA from creating duplicates due to form resend Is Send Customer field in Workflow rule does not exist in database Magento 1.6 Fatal error: Call to undefined method Mage::getEdition() 2.0.3.1211 Feb 01, 2016 Fatal error related with wrong syntax PHP < 5.5 2.0.3.1210 Jan 27, 2016 Possible conflict between RMA Created and RMA Updated events 2.0.3.1208 Jan 27, 2016 When FedEx is not properly set up, it can cause crush of RMA dialog 2.0.3.1206 Jan 27, 2016 When FedEx is not properly set up, it can cause crush of RMA dialog 2.0.3.1203 Jan 26, 2016 Validator does not check correct creation of table 'm_rma_fedex_label' 2.0.3.1198 Jan 25, 2016 Allow workflow rules to send notifications to multiple addresses 2.0.3.1196 Jan 25, 2016 Replace in variables documentation direct references to RMA fields to function calls If Workflow Rules have "Stop processing option", the last one by priority is executed instead of first 2.0.3.1178 Jan 20, 2016 Ability to show reason in reports 2.0.1.1107 Jan 18, 2016 Add to migration script from AW RMA to HDMX Guest RMA support 2.0.1.1105 Jan 14, 2016 MstCore (common for all extensions): Fpc Crawler 2.0.1.1103 Jan 13, 2016 MstCore (common for all extensions): Improve validator 2.0.1.1091 Jan 13, 2016 On multi-store configuration with different emails on every store, if RMA created from backend, comment notifications are not sent 2.0.1.1089 Dec 31, 2015 Allow use of variables in Workflow Rule's notifications 2.0.1.1087 Dec 25, 2015 Disable Credit Memo, Exchange Order and Replacement Order buttons, if window with them already opened 2.0.1.1078 Dec 07, 2015 Pure guest RMA customer address update fix 2.0.1.1076 Dec 01, 2015 When RMA is created from backend, address do not added to RMA fully 2.0.1.1074 Nov 11, 2015 When guest trying to create RMA, it fails, because of update address failure 2.0.1.1071 Nov 09, 2015 Filter by customer full name fails 2.0.1.1069 Nov 06, 2015 Allow Replace Order for RMA exchange 2.0.1.1066 Nov 04, 2015 When Workflow Rule set on RMA changed Event and sends notifications, RMA creation fails 2.0.1.1061 Oct 30, 2015 MstCore (common for all extensions): Admin ACL fix related to Magento security patch 2.0.1.1056 Oct 28, 2015 Admin routing patch. Compatibility with SUPEE-6788. 2.0.1.1055 Oct 22, 2015 When Mandrill API and blind carbon copies set, RMA notification fails Migration script for aheadWorks RMA When customer has no address in account, Exchange Order fails Allow bundled products return as a whole If brand attribute set only for simple products, and in RMA used configurable, RMA Brand report has blank Brand field If RMA based on order from deleted storeview, store_id do not set and notifier fails. Show red notifier if RMA, created via backend, is expired RMA uses two different return addresses Add to validator check for Enteprise RMA When using Custom RMA field of Date type, we do not normalize date 2.0.1.982 Sep 03, 2015 Fix XSS 2.0.0.974 Aug 14, 2015 Filter in main RMA grid affects grids in RMA tabs at customer 2.0.0.970 Jul 24, 2015 Remove additional fields check from validator 2.0.0.968 Jul 20, 2015 Allow validator to check also RMA table structure instead of just their existense 2.0.0.966 Jul 10, 2015 Compatibility fixes for Magento EE 2.0.0.950 Jun 12, 2015 Improve Docs 2.0.0.938 Jun 10, 2015 Allow sending Blind Carbon Copy of all emails to third party address Allow exchange of different products with ability to pay/return extra. Remove ability to auto create Exchange order and Credit Memo (!). When generating Exchange Order, parameter weight from original order ignored 1.1.0-beta.891 Jun 10, 2015 When owner of RMA changes, empty message in notificator is triggered 1.1.0-beta.889 Jun 10, 2015 Allow sending Blind Carbon Copy of all emails to third party address 1.1.0-beta.887 Jun 10, 2015 When using Custom RMA field of Date type, we do not normalize date 1.1.0-beta.884 Jun 05, 2015 MstCore (common for all extensions): Add ability to view changelog in validator MstCore (common for all extensions): fix isModuleInstalled (if extension doesn't exist, but xml file is in modules folder) 1.1.0-beta.876 Jun 03, 2015 Block 'Create RMA' button in frontend to prevent multiple creation of RMA by customer 1.1.0-beta.875 Jun 02, 2015 When helpdesk fetches emails and adds messages to RMA, email sender is incorrectly specified 1.1.0-beta.873 Jun 02, 2015 CSS issue with popup dialog 1.1.0-beta.867 Jun 01, 2015 MstCore (common for all extensions): Merge with validator + default cron checker 1.1.0-beta.864 Jun 01, 2015 MstCore (common for all extensions): Additional checks for extension validator 1.1.0-beta.858 May 29, 2015 Can't upload files via frontend 1.1.0-beta.856 May 29, 2015 When RMA is created from the backend, check for exceeding original order contents is not performed 1.1.0-beta.854 May 27, 2015 Workflow rules When RMA is created from the backend, check for exceeding original order contents is not performed Show RMA details in grid If product is configurable and has custom fields with custom SKU, SKU is displayed improperly Add more variables to email texts 1.0.9.785 May 15, 2015 Fix XSS 1.0.9.783 May 15, 2015 When changing status of RMA automatic history message does not translated 1.0.9.781 May 14, 2015 When changing status of RMA automatic history message does not translated Send notification to owner email, if internal comment isssued 1.0.9.774 May 14, 2015 When last replier was not RMA owner, and after that was automated comment, Last Replied field of RMA persists 1.0.9.768 Apr 29, 2015 When multi-website is established, RMA redirect works incorrect 1.0.9.765 Apr 09, 2015 In Order tab RMA grid uses the same filter, as main RMA grid 1.0.9.753 Apr 03, 2015 Allow fields Email and customer Surname to be displayed in RMA grid Allow sending event on checkout to ensure compatibility with other extension 1.0.9.742 Mar 30, 2015 Translation of store-dependant values on RMA frontend is not working 1.0.9.740 Mar 26, 2015 Allow sending event on checkout to ensure compatibility with other extension 1.0.9.737 Mar 17, 2015 Backend: Allow users attach files to comments Backend: Allow to configure number of columns in the RMA grid Compability issue with magento 1.4.2.0 and lower When refund resolution code is deleted, RMA creation crashes Show correct SKU, Product name in RMA for configurable products Allow to print RMA Packing Slip from backend Error if order does not have a shipping address 1.0.8.690 Feb 24, 2015 Incorrectly create RMA (affected versions 1.0.7.672, 1.0.8.684) 1.0.8.684 Feb 11, 2015 Link 'Show all order items' is not working Customer account - Show RMA in the Order page. Allow guest customer to see the list of RMAs and check the status 1.0.7.672 Feb 09, 2015 Link 'Show all order items' is not working 1.0.7.665 Jan 27, 2015 Wildcard exceptions: support regular expressions 1.0.7.647 Jan 19, 2015 Add ability to mark customer message as read/unread in RMA backend Add Quick Responses 1.0.6.626 Jan 13, 2015 MstCore (common for all extensions): MstCore: Incorrectly identify Magento version (effects only Magento EE 1.14.1.0 with SEO extension) 1.0.6.621 Dec 25, 2014 Allow to disallow RMA for some products Allow to limit size and type of attached files 1.0.5.575 Nov 17, 2014 MstCore (common for all extensions): In some rare cases we have SQL error during installation (duplicate key name 'mstcore_urlrewrite_index1') 1.0.5.574 Nov 17, 2014 MstCore (common for all extensions): Incorrect core CRC if magento patches were applied MstCore (common for all extensions): Encoding problem with russian chars MstCore (common for all extensions): Attachments are downloaded without extension in FF (affected RMA extension) Attachments are not shown in the backend Element with id "is_show_in_confirm_shipping" already exists MstCore (common for all extensions): When click "Run validation tests" for particular extension, core test not running RMA should allow to select order statuses to start calculations of return period MstCore (common for all extensions): Wrong extension code in the extension validator Customer should not be able to accidentally post the same RMA form few times MstCore (common for all extensions): Ability to validate existence and CRC sum for extension files (depending on version of extension) MstCore (common for all extensions): Problem with check of extension status RMA should allow to calculate return period from last order update date MstCore (common for all extensions): Add checks for possible PHP cache In backend show guest links as in Helpdesk (more userfriendly) Add fields to shipping confirmation dialog Add checks of permissions to validator Add ability to use order number in the number of RMA.

2.0.1.1082


2.0.1.1078


2.0.1.1076


2.0.2.1140


2.0.2.1137


2.0.2.1135


2.0.2.1129


2.0.1.1074


2.0.1.1071


2.0.1.1069


2.0.1.1066


2.0.1.1062


2.0.1.1057


2.0.1.1061


2.0.1.1056


2.0.1.1055


2.0.1.985


2.0.1.984


2.0.1.982


2.0.0.974


2.0.0.976


2.0.0.978


2.0.0.972


2.0.0.971


2.0.0.970


2.0.0.968


2.0.0.966

  • RMA-74

2.0.0.963


2.0.0.960

  • RMA-70

2.0.0.958

  • RMA-71

2.0.0.952

  • RMA-59

2.0.0.950

  • RMA-18
  • RMA-66

2.0.0.946


2.0.0.944


2.0.0.942


2.0.0.940


2.0.0.938


1.1.0.891

  • RMA-65

1.1.0.889

  • RMA-63 prepare merge

1.1.0.887

  • RMA-63
  • RMA-62

1.1.0.881


1.1.0.884


1.1.0.885

  • RMA-56
  • RMA-55

1.1.0.876


1.1.0.877


1.1.0.875


1.1.0.873


1.1.0.870


1.1.0.871


1.1.0.858


1.1.0.864


1.1.0.867


1.1.0.868

  • RMA-53

1.1.0.856

  • RMA-42-2
  • RMA-52

1.1.0.854


1.0.9.788


1.0.9.794


1.0.9.797


1.0.9.798


1.0.9.799


1.0.9.800


1.0.9.803


1.0.9.804


1.0.9.787

  • RMA-42

1.0.9.785


1.0.9.786


1.0.9.783


1.0.9.781


1.0.9.774

  • RMA-46
  • RMA-45

1.0.9.768

  • RMA-44
  • RMA-43
  • RMA-41

1.0.9.765


1.0.9.766


1.0.9.753


1.0.9.753


1.0.9.754


1.0.9.754


1.0.9.755


1.0.9.755


1.0.9.756


1.0.9.758

  • RMA-39
  • RMA-37

1.0.9.742

  • RMA-36

1.0.9.740


1.0.9.737

  • RMA-32 solved
  • RMA-32 solved
  • RMA-31 fix
  • RMA-31 proper constants
  • RMA-31 delete constants from dictionaries

1.0.8.692


1.0.8.691


1.0.8.690


1.0.8.688


1.0.8.689


1.0.8.687


1.0.8.685


1.0.8.684


1.0.7.670


1.0.7.669


1.0.7.666


1.0.7.668


1.0.7.659


1.0.7.665


1.0.7.658


1.0.7.657


1.0.7.656


1.0.7.655


1.0.7.647


1.0.6.629


1.0.6.631


1.0.6.628


1.0.6.622


1.0.6.624


1.0.6.626


1.0.6.621


1.0.5.600


1.0.5.602


1.0.5.603


1.0.5.582


1.0.5.583


1.0.5.584


1.0.5.592


1.0.5.593


1.0.5.595


1.0.5.596


1.0.5.597


1.0.5.598


1.0.5.599


1.0.3.343


1.0.5.574


1.0.5.575


1.0.5.576


1.0.2.324


1.0.1.264


1.0.0.171

Sort by: Most helpful Newest
  1. 4 people found this review helpful
    Vital for Magento Community

    I initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.

    1. Reporting for the reasons your products are returned.
    - Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.

    2. Issuing Exchanges
    - There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.

    Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.

    By Mitesh on April 28, 2015 Verified Purchase
  2. 4 people found this review helpful
    RMA option for seller account

    Hi
    Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
    My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension

    By Sachin on February 5, 2015
  3. 4 people found this review helpful
    Excellent!

    I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).

    The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
    There is no missing functionality and a must have for each shop owner.

    Just as nice idea for a future version:
    All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).

    But anyway it´s just a fantastic extension.

    Here the competitors can learn what a well code quality means to a shop owner!


    Thank you very much!!!!!


    By Raphael on May 15, 2014
  4. 1 people found this review helpful
    Mirasvit 5 star Extensions

    When I found out about Mirasvit and purchased the first extension, I was very surprised about how good the extensions are and how great the support is. I purchased 4 already and Im happy with every one of them!

    Thanks a lot!

    By Milosz on March 10, 2016 Verified Purchase
  5. 1 people found this review helpful
    Returns made easy

    Such an amazing extension. Made processing returns in the store a total breeze.

    By Bee on August 11, 2015 Verified Purchase
  6. 1 people found this review helpful
    Perfect Module

    The best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.

    By Ajay on May 23, 2015 Verified Purchase
  7. 1 people found this review helpful
    great extension with excellent support

    have purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks

    By Dearsimon on November 2, 2014
  8. 1 people found this review helpful
    RMA works great - highly recommended

    RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.

    By Bradles on September 24, 2014
  9. 1 people found this review helpful
    Great product and fantastic support

    Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!

    By Scott on March 1, 2014
  10. Good with some bugs

    The extension is good, but it had some bugs which we solved ourself.

    By Abhishek on June 20, 2016 Verified Purchase
  11. Very Useful Extension

    We use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.

    By Dan on April 22, 2016 Verified Purchase
  12. very well done extension

    Extension works well and support is good.
    Translation can be improved.
    I recommend it.

    By Valerio on March 24, 2016 Verified Purchase
  13. Great

    Very useful plugin. Gets better over time. Miravist is very responsive to issues and feedback. Over-all great experience.

    By Laury on March 1, 2016 Verified Purchase
  14. Useful plugin

    Have been using it in one project now going to buy another license for another

    By Peter on February 29, 2016 Verified Purchase
  15. Improved Client Experience

    We needed a solution for our growing business and e\dealing with increased returns. This solution was the perfect fit. We also installed their Help Desk and this works perfectly with it, integrated to easily create an RMA directly from the Help Desk ticket which saves a lot of time. Direct email correspondence through the RMA ticket a huge plus. Ability to create a replacement/exchange order from the RMA ticket for some or all of the orders contents a huge plus. Ability to create credit memo directly from the RMA ticket a huge plus. Wish we found this along time ago, this has paid for ite\self in time saved on labor within the first month for sure.

    By Josh on February 26, 2016 Verified Purchase
  16. Verry advanced extension

    As a wholesale company i can say that this extension is a must have for integration professional return solutions and providing customer service on a best level. im verry happy with the extension.

    By Bassam on February 22, 2016 Verified Purchase
  17. Excellent extension

    This is a really "Must Have" extension to any professional magento admin.
    Great, stable and easy to handle.

    By Rabbit on February 17, 2016 Verified Purchase
  18. Best RMA Extension

    This extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.

    By Abhishek on February 14, 2016 Verified Purchase
  19. Always good from MV

    We installed RMA. In general RMA is quite a process and not something to take light. Also translating all the items mor multicountry websites is hard work.

    We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/

    Great work!

    By SN on January 9, 2016 Verified Purchase
  20. Return Management Full Fill my Store Need

    Mirasvit RMA Extension..... is good for return Management....This Extension Should to have every Store......

    By Rajat on January 7, 2016 Verified Purchase
  21. Great!

    good extension and good support. i buy one extension more...

    By Gökhan on January 4, 2016 Verified Purchase
  22. Excellent Extension

    Great tool, it can easily manage small and medium size business. Highly recommended.

    Thank you Guys,

    Sindress Boutique

    By Junior on December 11, 2015 Verified Purchase
  23. Good extension

    Easy to set-up, just great!

    By MBS on December 2, 2015 Verified Purchase
  24. Very efficient

    Works perfectly, exactly what I was expecting.

    By Maxime on November 19, 2015 Verified Purchase
  25. Great extension for tracking returns

    Keeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.

    By John on October 29, 2015 Verified Purchase
  26. One stop RMA solution.

    Well, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.

    By Hashid on October 8, 2015 Verified Purchase
  27. The best RMA extension you can find! You can't go wrong with Mirasvit!

    When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!

    By Nicolas on June 13, 2015 Verified Purchase
  28. Great extension

    Very useful extension, recommended for everyone

    By Ferenc on April 6, 2015 Verified Purchase
  29. Very useful

    This extension does exactly what it says and it works just fine!
    Great, fast and kind costumer support.

    By Nicola on March 17, 2015 Verified Purchase
  30. Very useful extension

    A very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.

    By Joe on February 12, 2015 Verified Purchase
  31. Great RMA system

    Best RMA solution. Feature packed and well thought out interface!

    Agree with other reviewer that their should be an archives section to move completed RMA's to.

    By Scott on June 7, 2014 Verified Purchase
  32. I recommend it

    Really vital module and must have for sure. I recommend.

    By Julia on March 5, 2014
  33. Well done!

    I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!

    By Rudolf on March 5, 2014
  34. Great extension & Service

    An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks

    By Anthony on December 2, -1

Reasons to choose Mirasvit

Customer satisfaction oriented approach

It is our main goal. Major of our new clients come from our existing clients referrals. Our professional team of developers, marketers and support invest their best knowledge and experience, so you could come back to us again and again.

Remarkable support

30-day FREE and high quality support. We do our best to satisfy you with every module you purchased in our store. Helping you with the installation, configuration and answering every question we strive to eliminate any possible issues.

No Risk Investment

30-day money back guarantee. If you are not satisfied with the work of our extension for any reason we provide you with a full refund.

Constant perfections and upgrades

We provide you with 1 year of FREE updates. Our developers constantly add new features to improve our modules. We are absolutely interested in hearing your opinion on every extension functionality and implement your suggested features in our future releases.

Comprehensive Documentation

We provide you with unleashed user guide for every extension, so you can find answers for all your burning questions.

Open Source Code

You can customize extensions according to your needs and requirements, since all Mirasvit extensions have unencrypted source code.

Exceptional Usability and Performance

Each extension is easy to install and upgrade, just follow step by step user guide.

Safe Magento Updates

No core modifications. Just copy extension files to store root directory.

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