RMA bestseller magento extension

RMA is a powerful tool for managing the processing return and exchange requests within your workflow. This, in turn, allows your customers to request and manage returns and exchanges directly from your webstore.

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Extension Demos
Pick a quick tutorial to learn about various aspects of this extension

RMA is a powerful tool for managing the return and exchange of items purchased by customers in your store. This, in turn, allows your customers to request and manage returns and exchanges directly from your webstore.

Accepting returns or exchanges is a necessary component of great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, is crucial that this process be easily managed.

RMA module for Magento is a necessary tool that can automatically generate all the appropriate operations and make it easy to handle every aspect of the return. This will ensure that the item is visible and trackable until the process is completed.

Provided options allow customers to choose an item to return from a list. Your customer can select the reason of return, the item condition and easily specify the most suitable resolution: exchange, replace, refund or store credit.

Integration with Store Credit & Refund and Help Desk extensions provide great features for store owners.

Features for Customers

  • Unregistered customers can create RMA requests and easily monitor their resolution.
  • Registered customers have access to all their RMA requests directly from their user account.
  • Customer can create just one RMA for products even they are from different orders. It's not necessary to create multiple RMA for products from each order. It’s very convenient! New
  • Customer can create RMA for any products purchased in offline store. New
  • If a customer purchased several products in one order, he has the opportunity to return only one item or a few received items. He does not need to return the entire order.
  • If a customer purchased a grouped product, they can return a single item from that product.
  • Customer can exchange a product for another product with a different size, color, etc. Price difference may be paid from (refunded to) customer store credit balance.
  • For every returned product, the customer is able to set up: Status, Reason, Condition, and the desired Resolution.
  • As only RMA is accepted, your buyer will receive an email notification and he or she will be able to print an RMA Shipping Label, which includes the information about items to return and the return address.
  • During the processing of RMA, the customer has the ability to leave any additional comments about the RMA.
  • A customer is able to track the entire history of messages, each RMA status change will be visible for him.
  • A customer will be notified by email about the status change or when they receive a new message regarding their RMA from the store administration.
  • Customer can reply to RMA messages by email. It's not necessary to login to the store account each time (enabled if Help Desk is installed).
  • Customer can return products which they have received as gifts.
  • Integration with FedEx allows customers to download FedEx shipping labels directly from customer account or an RMA notification email. New

Features for Store administration

General features

  • Extension supports all magento product types.
  • You can create RMA requests through the backend.
  • The entire story of comments and status changes for each RMA.
  • Very flexible notification system. You can set up an alert at each processing RMA step, constantly informing your customer about their processing request.
  • Ability to leave private comments (visible only to the store team).
  • The ability to assign RMA to store staff.
  • The ability to upload images of shipping label from backend, so customers will be able to print this label.

Custom RMA properties

  • You can setup your unique Statuses, Reasons, Conditions, and Resolutions for RMA.
  • You can translate them into different languages (for multilingual stores).

Integration with Store Credit & Refund extension. New

Extension is integrated with our Store Credit & Refund extension. This integration allows to refund to a store credit balance. Also, it allows you to do an exchange of products with different prices.

Integration with Help Desk extension.

Extension is integrated with our Help Desk MX extension. You can convert any help desk ticket to an RMA request. All discussion about RMA can be done via emails. Your customers don't need to login to the store to reply to an RMA message. They can reply directly from their email and their answer will be added to the RMA automatically.

Integration with FedEx. New

Extension is integrated with FedEx online service. This integration allows you to create shipping labels directly from the RMA interface and send them to customers. It prevents possible mistakes with shipping labels and speed up the processing of RMA.

Quick Responses

Quick Responses represent the templates of frequent answers which can be used to reply to RMA.

  • It is possible to add/edit/remove quick responses.
  • They can be assigned to the store views.
  • It is possible to use different RMA variables in the template.

Custom Fields Must Have

Custom Fields allows you to customize the RMA as required. You can create any number of fields for storing all the RMA-related information.

  • Custom fields can be of different types (text, dropdown list, checkbox, calendar).
  • The field can be displayed in the customer account and/or backend.
  • You can show custom fields in the shipment confirmation dialog. When a customer confirms the shipment of an RMA package back to the store, he will be required to provide additional information about the shipment (like carrier, tracking number).
  • Customers or agents may be required to fill-in the field.
  • Multilingual support

Workflow Rules New

Workflow rules allow you to configure the RMA algorithm in an unique way. You create the rule, which will be executed once a certain event is initiated. When a rule is executed, it will be checking whether certain conditions are fulfilled, and then it will run the execution of specified actions, granted a positive outcome of such an operation.

  • Workflow rules can be executed when one of the following events initiates:

    • New RMA has been created.
    • RMA has been changed.
    • New reply from customer has come in.
    • New reply from staff.
  • Workflow rules can check the fulfillment of the ticket fields with regard to completion of certain conditions.
  • If conditions are fulfilled, then workflow rules will run an execution of the specified actions such as:

    • status change of the RMA.
    • owner change of the RMA.
    • make the RMA resolved/unresolved.
  • Workflow rules can send notification emails to the staff or customer.
Screenshots
See it in action!
Pick a quick tutorial to learn about various aspects of this extension
Customer Reviews (58)
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Your Rating
  1. Overall Satisfaction
    60 %
    Its ok
    Fresboydam from Lagos, Nigeria
    its ok
    Also bought the following extension: Magento Advanced Reports
  2. Overall Satisfaction
    100 %
    This application is very good
    lee from Nanjing, China
    This application is very good
    Also bought the following extension: Advanced Product Feeds
  3. Overall Satisfaction
    100 %
    Great Support - timely and effective
    Apoorv from Gwalior, India
    The response time of the support is fast. They answered immediately all our doubts, and solved issues of installation and performance due to our particular configuration. The extension is now work great on site, and i would recommend it to everyone.
  4. Overall Satisfaction
    80 %
    Some work Needed by the developers for mobile responsivess of the RMA plugin
    Decent from Gurgaon, India
    Functionality wise it's feature rich and customers like it,
    Also bought the following extensions: Magento Advanced Reports Magento 2 Advanced Reports Extension Store Credit & Refund for Magento 2 Extended Shopping Cart Rules for Magento 2
  5. Overall Satisfaction
    100 %
    Returns Solution
    Scott from Wilmington, United States
    This module has been steadily developed and meets the needs of most real world situations that revolve around returns. I would highly recommend this, as magento has no built in way in the open source edition to really handle returns in a trackable fashion.
    Also bought the following extensions: Fast Asynchronous Re-indexing Full Page Cache Advanced SEO Suite Elastic Search Ultimate for Magento 2 Help Desk MX
  6. Overall Satisfaction
    100 %
    Great Extension
    JD from Colombo, Sri Lanka
    The Best Extension for the RMA in the market.
    Also bought the following extensions: Sphinx Search Ultimate Store Credit & Refund for Magento 2 Help Desk MX for Magento 2 Magento 2 SEO extension Knowledge Base for Magento 2
  7. Overall Satisfaction
    100 %
    Great extension
    Motomotors from Budapest, Hungary
    Big functionality, flexible configuration. Recommend
    Also bought the following extensions: Magento Follow Up Extension Sphinx Search Ultimate Magento Advanced Reports Help Desk MX
  8. Overall Satisfaction
    100 %
    great extension
    mihai from Otopeni, Romania
    i ve bought 2 extension from mirasvit rewards poins and Rma and both extension works great. They offer good support for each problem appeared.
    I will sure buy from them again.
    Thanks!
    Also bought the following extensions: Reward Points Full Page Cache Warmer for Magento 2 Improved Sorting for Magento 2
  9. Overall Satisfaction
    100 %
    Handy for changing products for customers
    Henk from Netherlands
    This is the only extension that can change products for customers in an order. Perfect Support!
    Also bought the following extension: Help Desk MX
  10. Overall Satisfaction
    100 %
    absolutely must be every magento
    turgay from Istanbul, Turkey
    wonderful module definitely needs to be all magento
    Also bought the following extensions: Advanced Sphinx Search Pro Search AutoComplete & Suggest Pro Product Labels Automatic Internal Links Menu Manager Pro
  11. Overall Satisfaction
    100 %
    Perfect
    Marián from Bratislava, Slovak Republic
    Very helpful extension. Well coded :)
    Also bought the following extensions: Sphinx Search Ultimate Magento Product Questions Extension Knowledge Base Help Desk MX Magento Advanced Reports
  12. Overall Satisfaction
    100 %
    TIME SAVER - RECOMMENDED
    Gzim from Vejen Municipality, Denmark
    The RMA extension has been a HUGE HUGE timer saver for us, i don't know how we survived without it. RMA cases took us up to 10 minutes before JUST to start the case because it's not given that the same employee was the one looking at the same case, now all information are gathered in one place = LIFE SAVER! Not only will our RMA cases be less time consuming, they are now more efficient than ever!

    Combined with Store Credit Extension (Which we also use) it has never been easier to credit the customers.

    RMA + Store Credit = TIME SAVER - LIFE SAVER!
    Also bought the following extensions: Sphinx Search Ultimate Full Page Cache Store Credit and Refund Magento Extension Magento Follow Up Extension Advanced Product Feeds
  13. Overall Satisfaction
    100 %
    GIVE IT A SHOT
    Ricardo from Hollywood, United States
    I actually love how simple it is to use.
    Also bought the following extensions: Advanced SEO Suite Full Page Cache Search AutoComplete & Suggest Pro for Magento 2
  14. Overall Satisfaction
    100 %
    Full control of returns
    Robert from Oppegard, Norway
    This extension gives you full control of customer returns. Easy to use both for store owner and customers and lets you interact with customers before return is shipped. This gives you a possibility to solve issues and gain happy customers. In many cases you do not need the item in return, the problem is solved in the RMA process. Great extension!
    Also bought the following extensions: Fast Asynchronous Re-indexing Full Page Cache Asynchronous Cache Automatic Internal Links Search Spell-Corrector
  15. Overall Satisfaction
    100 %
    good to use
    jean from Orange, United States
    it is very easy to install and setup. And it is very usefull.
    Also bought the following extensions: Sphinx Search Ultimate Magento Advanced Reports magento 2 search extension Full Page Cache
  16. Overall Satisfaction
    100 %
    Very good extension
    Carlos from Alcalá de Guadaira, Spain
    We purchased it and installed in our site. Now we manage the RMAs very easily. We only use some of the features of the extension, as we don't need any special attributes or workflow defined for our RMA process.
    Also bought the following extensions: Product Labels Magento Advanced Reports
  17. Overall Satisfaction
    100 %
    The Best RMA for Magento 1
    Nikita from Brooklyn, United States
    Great work even better customer support. Congrats!

    Also bought the following extensions: Sphinx Search Ultimate Full Page Cache
  18. Overall Satisfaction
    100 %
    Great extension
    Eyal from Los Angeles, United States
    works great, easy installation and setup...Save lots of hours to our customer service and easy for customers
  19. Overall Satisfaction
    100 %
    Great Extension
    Tom from Kenosha, United States
    Worked Great on installation. Way better then aheadworks RMA and less $$$
    Also bought the following extensions: Advanced Product Feeds Magento Follow Up Extension Affiliate for Magento 2 Store Credit & Refund for Magento 2 Reward Points + Referral program for Magento 2
  20. Overall Satisfaction
    100 %
    Great extension
    Leo from The Colony, United States
    Really works well
    Also bought the following extensions: Help Desk MX Knowledge Base Magento Advanced Reports
  21. Overall Satisfaction
    100 %
    RMA
    tash from Hefei, China
    Good product - very recommended
  22. Overall Satisfaction
    100 %
    Great!!!
    Paulo from Uberlândia, Brazil
    Hello visitors, give up searching for RMA Module Provider, this Mirasvit module is the best available for Magento. After we tried several others, we stopped at Mirasvit no doubt this is the best and most complete module for this purpose available for Magento. We are Customer Mirasvit from 2 years ago. Congratulations, Mirasvit is excellent.
    Also bought the following extensions: Full Page Cache Help Desk MX Magento Follow Up Extension Sphinx Search Ultimate Advanced Product Feeds
  23. Overall Satisfaction
    100 %
    Great
    Nadeem from London, United Kingdom
    works great support spot in wouldn't hesitate to buy again
    Also bought the following extensions: Sphinx Search Ultimate Magento Product Questions Extension Full Page Cache Layered Navigation for Magento 2 Help Desk MX for Magento 2
  24. Overall Satisfaction
    100 %
    Good App. Good Support
    Slenderiser from Germany
    After pruchasing we needed some customization..Support did it very well!
  25. Overall Satisfaction
    60 %
    Good with some bugs
    Abhishek from Ahirka, India
    The extension is good, but it had some bugs which we solved ourself.
    Also bought the following extensions: Magento Product Questions Extension Magento Follow Up Extension
  26. Overall Satisfaction
    80 %
    Very Useful Extension
    Dan from Cincinnati, United States
    We use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.
    Also bought the following extension: Advanced Product Feeds
  27. Overall Satisfaction
    100 %
    very well done extension
    Valerio from Voghera, Italy
    Extension works well and support is good.
    Translation can be improved.
    I recommend it.
    Also bought the following extensions: Sphinx Search Ultimate Help Desk MX Advanced SEO Suite Knowledge Base
  28. Overall Satisfaction
    100 %
    Mirasvit 5 star Extensions
    Milosz from East Rutherford, United States
    When I found out about Mirasvit and purchased the first extension, I was very surprised about how good the extensions are and how great the support is. I purchased 4 already and Im happy with every one of them!

    Thanks a lot!
    Also bought the following extensions: Sphinx Search Ultimate Magento Advanced Reports Store Credit and Refund Magento Extension Reward Points Advanced Product Feeds
  29. Overall Satisfaction
    100 %
    Great
    laury from West Hollywood, United States
    Very useful plugin. Gets better over time. Miravist is very responsive to issues and feedback. Over-all great experience.
  30. Overall Satisfaction
    100 %
    Useful plugin
    Peter from Central District, Hong Kong
    Have been using it in one project now going to buy another license for another
  31. Overall Satisfaction
    100 %
    Improved Client Experience
    Josh from St. Augustine, United States
    We needed a solution for our growing business and e\dealing with increased returns. This solution was the perfect fit. We also installed their Help Desk and this works perfectly with it, integrated to easily create an RMA directly from the Help Desk ticket which saves a lot of time. Direct email correspondence through the RMA ticket a huge plus. Ability to create a replacement/exchange order from the RMA ticket for some or all of the orders contents a huge plus. Ability to create credit memo directly from the RMA ticket a huge plus. Wish we found this along time ago, this has paid for ite\self in time saved on labor within the first month for sure.
    Also bought the following extensions: Advanced Product Feeds Store Credit and Refund Magento Extension Help Desk MX Magento Follow Up Extension Sphinx Search Ultimate
  32. Overall Satisfaction
    100 %
    Verry advanced extension
    Bassam from Amsterdam, Netherlands
    As a wholesale company i can say that this extension is a must have for integration professional return solutions and providing customer service on a best level. im verry happy with the extension.
  33. Overall Satisfaction
    100 %
    Excellent extension
    Rabbit from Frederiksberg, Denmark
    This is a really "Must Have" extension to any professional magento admin.
    Great, stable and easy to handle.
    Also bought the following extension: Advanced Product Feeds
  34. Overall Satisfaction
    100 %
    Best RMA Extension
    Abhishek from Gwalior, India
    This extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.
    Also bought the following extensions: Sphinx Search Ultimate Magento Product Questions Extension Magento Follow Up Extension
  35. Overall Satisfaction
    80 %
    Always good from MV
    SN from Amsterdam, Netherlands
    We installed RMA. In general RMA is quite a process and not something to take light. Also translating all the items mor multicountry websites is hard work.

    We are using it for our stores https://shirtsofcotton.com and https://overhemden.com/

    Great work!
    Also bought the following extensions: Automatic Internal Links Advanced Product Feeds Magento Advanced Reports Magento Follow Up Extension Full Page Cache
  36. Overall Satisfaction
    100 %
    Return Management Full Fill my Store Need
    Rajat from Delhi, India
    Mirasvit RMA Extension..... is good for return Management....This Extension Should to have every Store......
    Also bought the following extensions: Magento Advanced Reports Fast Asynchronous Re-indexing Sphinx Search Ultimate Full Page Cache
  37. Overall Satisfaction
    100 %
    Great!
    Gökhan from Bad Vilbel, Germany
    good extension and good support. i buy one extension more...
    Also bought the following extensions: Full Page Cache Magento Advanced Reports Magento Follow Up Extension Advanced Product Feeds
  38. Overall Satisfaction
    100 %
    Excellent Extension
    Junior from Levittown, United States
    Great tool, it can easily manage small and medium size business. Highly recommended.

    Thank you Guys,

    Sindress Boutique
    Also bought the following extensions: Help Desk MX Store Credit and Refund Magento Extension Reward Points
  39. Overall Satisfaction
    100 %
    Good extension
    MBS from Delhi, India
    Easy to set-up, just great!
    Also bought the following extensions: Sphinx Search Ultimate Magento Product Questions Extension
  40. Overall Satisfaction
    100 %
    Very efficient
    Maxime from Charenton-le-Pont, France
    Works perfectly, exactly what I was expecting.
    Also bought the following extensions: Help Desk MX Sphinx Search Ultimate Full Page Cache Magento Follow Up Extension
  41. Overall Satisfaction
    100 %
    Great extension for tracking returns
    John from Gainsborough, United Kingdom
    Keeps everything in one place. No problem on install. Fantastic support from Mirasvit as always.
    Also bought the following extensions: Help Desk MX Advanced Product Feeds Help Desk MX for Magento 2 Elastic Search Ultimate for Magento 2 Full Page Cache Warmer for Magento 2
  42. Overall Satisfaction
    100 %
    One stop RMA solution.
    Hashid from Bengaluru, India
    Well, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.
    Also bought the following extensions: Advanced SEO Suite Fast Asynchronous Re-indexing Magento Follow Up Extension Sphinx Search Ultimate Help Desk MX for Magento 2
  43. Overall Satisfaction
    100 %
    Returns made easy
    Bee from Aurora, United States
    Such an amazing extension. Made processing returns in the store a total breeze.
    Also bought the following extensions: Help Desk MX Magento Follow Up Extension Reward Points Automatic Internal Links Sphinx Search Ultimate
  44. Overall Satisfaction
    100 %
    The best RMA extension you can find! You can't go wrong with Mirasvit!
    Nicolas from Laval, Canada
    When we bought this extension, we were looking for the best and we've found it! We bought it along with Helpdesk MX that is also a great one. While RMA was already including all features any merchant can ask for, we still had a request for a particular functionality. We wanted to prevent the customers from uploading any file type in the RMA process. Mirasvit did the work and made it available in their next update for FREE. They are carefully listening to their customer, whether it's a concern or a suggestion. Buying from them is a decision we will never regret!
    Also bought the following extensions: Fast Asynchronous Re-indexing Help Desk MX Sphinx Search Ultimate Knowledge Base Full Page Cache Warmer for Magento 2
  45. Overall Satisfaction
    100 %
    Perfect Module
    Ajay from New Delhi, India
    The best RMA i have ever worked on. In the beginning, i faced few glitches but top support by Mirasvit team resolved it in no time.
    Also bought the following extensions: Fast Asynchronous Re-indexing Sphinx Search Ultimate Magento Follow Up Extension Advanced Product Feeds Advanced SEO Suite
  46. Overall Satisfaction
    80 %
    Vital for Magento Community
    Mitesh from Rancho Cucamonga, United States
    I initially would of loved to give this a 5 star rating but after using this extensively, it misses and has some critical oversight.

    1. Reporting for the reasons your products are returned.
    - Its great to see all the reports this extension has. But one of the most important is return reasons so that data can be collected, gathered, and utilized for product decisions.

    2. Issuing Exchanges
    - There is an exchange feature, but the problem is that it doesn't let you change the attributes to the product when it issues an exchange order. It simply copy's the entire order and gives it another ID. From there its not possible to edit the order and change the product. For example lets say a user purchased size small and now you want to issue an exchange for size medium. The extension doesn't seem to make this possible.

    Overall the extension is well made and bug free. It works and does what it says its going to do. Just needs some refinement.
  47. Overall Satisfaction
    100 %
    Great extension
    Ferenc from Kazincbarcika, Hungary
    Very useful extension, recommended for everyone
    Also bought the following extensions: Reward Points Advanced SEO Suite Full Page Cache Fast Asynchronous Re-indexing Asynchronous Cache
  48. Overall Satisfaction
    100 %
    Very useful
    Nicola from Santa Maria a Vico, Italy
    This extension does exactly what it says and it works just fine!
    Great, fast and kind costumer support.
    Also bought the following extension: Help Desk MX
  49. Overall Satisfaction
    100 %
    Very useful extension
    Joe from Thailand
    A very good way to keep track of your returns, easy for customers to use and well integrated with Help Desk.
    Also bought the following extensions: Sphinx Search Ultimate Advanced SEO Suite Advanced Product Feeds Help Desk MX Knowledge Base
  50. Overall Satisfaction
    100 %
    RMA option for seller account
    sachin from United States
    Hi
    Is there an option for enabling the RMA option in the seller section , apart from the customer and the admin section.
    My requirement is that the seller has to approve the request done by the customer, but ,which is by default going to the admin in this product extension
  51. Overall Satisfaction
    100 %
    great extension with excellent support
    dearsimon from United States
    have purchased couple extensions from this developer. Their extension always perform well with excellent support...Thanks
  52. Overall Satisfaction
    100 %
    RMA works great - highly recommended
    Bradles from United States
    RMA works really well. More importantly, I have found the support to be excellent from Mirsavit - this is so important when looking to purchase any extension. What if something goes wrong? Will the developer help you?. I now actively use 4 Mirasvit extensions and I am a very happy customer. I highly recommend this extension.
  53. Overall Satisfaction
    100 %
    Great RMA system
    Scott from United States
    Best RMA solution. Feature packed and well thought out interface!

    Agree with other reviewer that their should be an archives section to move completed RMA's to.
  54. Overall Satisfaction
    100 %
    Excellent!
    Raphael from United States
    I have tried before some other RMA extensions and mostly all of them had a very bad code quality and a lot of functionality was not working proper ( See AW… you know what i mean :) X numbers of releases ( Bug fixes ) and it is still not correct :) ).

    The RMA of mirasvit has a high code quality and is easy to install and use. After using this extension only 2 weeks we have a much better return workflow which reduce our cost on managing about 40-50%.
    There is no missing functionality and a must have for each shop owner.

    Just as nice idea for a future version:
    All closed cases ( When status is set to "Resolve RMA after obtaining status" ) could be moved in a separate list, this would make the workflow more conferrable ( seeing just open cases ).

    But anyway it´s just a fantastic extension.

    Here the competitors can learn what a well code quality means to a shop owner!


    Thank you very much!!!!!


  55. Overall Satisfaction
    100 %
    I recommend it
    Julia from United States
    Really vital module and must have for sure. I recommend.
  56. Overall Satisfaction
    100 %
    Well done!
    Rudolf from United States
    I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!
  57. Overall Satisfaction
    100 %
    Great product and fantastic support
    Scott from United States
    Bought it together with Help Desk MX. I think these two extensions are must have. If you are serious about your business you have to take care about negative side of it. So this module is really a right hand when managing returns and exchanges. With this extension, now, i can say that my store is able to to provide full service. Its very important. So i think you should have it. Thanks guys for support, you are very responsible indeed!
  58. Overall Satisfaction
    100 %
    Great extension & Service
    Anthony from United States
    An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks
Compatibility

The RMA is compatible with:

Magento Community Edition (CE)1.4.1 - 1.9.4
Magento Enterprise Edition (EE)1.10 - 1.14.2
Changelog

2.4.18

(2019-03-14)

Fixed

  • Error "count(): Parameter must be an array or an object that implements Countable in"
  • Incorrect total count in rma grid
  • Empty customer name for guest paypal orders

2.4.17

(2018-12-04)

Fixed

  • Issue: there was an error for the imported orders that contain only order items, but not products
  • Wrong data saved in contact information
  • Empty custom fields of "date" type automatically fill with current date

2.4.16

(2018-08-20)

Fixed

  • Error "Exchange order produces error for deleted product"
  • Compatibility with Magento 1.9.37
  • Issue when files are not uploading to RMA
  • Credit Memo button displays for not completed orders

2.4.15

(2018-06-07)

Fixed

  • Issue when customer is able to create two custom field with the same code
  • Custom fields for product do not work
  • Issue when RMA change event fired twice during Workflow Rule execution
  • Fixed option "Allow bundled items return one by one" = No

Improvements

  • Added quick response variable store_return_address

2.4.14

(2018-04-03)

Fixed

  • Displaying of multiple date fields in RMA form
  • Displaying of attachment limit on frontend

2.4.13

(2018-02-20)

Fixed

  • Fixed issue when reserverd Statuses and Resolutions was able to delete

2.4.12

(2018-02-07)

Fixed

  • Fixed issue with display of html tags as plain text in rma comments created via helpdesk
  • Fixed issue with display of last replier if rma comments were created via helpdesk
  • Fixed issues with display of incorrect total number of items in rma grid
  • Workflow rule events were triggered before full RMA creation
  • If status/resolution was saved in configuration and then removed, the error "Fatal error: Call to a member function getId() on null" occured

2.4.10

(2017-11-26)

Fixed

  • Customer credentials saving for Pure Guests
  • Guest RMA creation
  • An issue where openning a RMA in backend caused fatal error.
  • Displaying of RMA item price when tax was included in price

2.4.8

(2017-11-21)

Improvements

  • Added RMA ids to RMA report

Fixed

  • Added disable option for Replacement Order and Credit Memo

2.4.7

(2017-09-20)

Fixed

  • Bugs

2.4.6

(2017-09-13)

Fixed

  • Orders IDs saving between creation and update stages
  • Issue with saving of both non-product and product custom fields

Improvements

  • Improve styles
  • Allowed WYSIWYG for Quick Responses

2.4.5

(2017-05-24)

Fixed

  • Issue with Quick Responses Grid display

Features

  • Improved documentation (Known Issues and How-To sections added) (#118)

2.4.4

(2017-05-11)

Fixed

  • Issue when item's price uses wrong currency

2.4.3

(2017-05-05)

Features

  • Allowed multiple Return Addresses for RMA (#113)
  • Allowed using WYSIWYG editor in backend (#111)
  • Added variables for order properties to emails and comments (#107)

Fixed

  • RMA-108 - Stocks are updated on Quick Refund to Store Credit (#109)
  • RMA-108 - Custom Fields for Products style fix (#109)
  • RMA-108 - Wrong store pickup on email notification fix (#109)
  • RMA-104 - Fixed RMA Readme.MD (changelog) (#105)

2.4.2

(2017-04-07)

Features

  • RMA-99 - Allowed Quick Refund to Store Credit (RMA-SCR Integration) (#100)
  • RMA-90 - Allowed custom fields for RMA Items (#96)

Fixed

  • RMA-97 - Fixed order list display for guest-submitted RMA (#98)
  • RMA-91 - Fixed incorrect address assigning if eBay predefined guest used (#92)

2.4.1

(2017-01-25)

Features

  • RMA-58 - Added Change Status mass action to RMA Grid (#59)
  • RMA-63 - Allowed customers to map to Description FedEx field product properties (#64)
  • RMA-71 - Allowed staff to remove unnecessary FedEx labels (#72)
  • RMA-73 - Allowed to create Replacement Orders for custom resolutions (#74)
  • RMA-80 - Allow customers to enable/disable multiple-order RMA Policy (#81)
  • RMA-82 - Allowed to create Credit Memo for custom resolutions (#83)
  • RMA-88 - Replacement Order Generation made more compliant to ERP-export (#89)

Fixed

  • RMA-61 - Fixed display of rule-generated notifiers on RMA History (#62)
  • RMA-66 - Fixed issue, which blocks view of fully processed orders (#66)
  • RMA-67 - Fixed missed controller function for downloading Fedex labels (#68)
  • RMA-69 - Fixed RMA crush, if RMA was created for deleted customer's order (#70)
  • RMA-70 - Fixed issues with Conditions, Reasons and Resolution comparison in rules (#76)
  • RMA-77 - Fixed display of taxed product price (#78)
  • RMA-84 - RMA change event now fired at cron rules as well (#85)

2.4.0

(2016-09-26)

Features

  • RMA-54 - Allow storage of attachments in file system
  • RMA-40 - Added pure Offline RMA support

Fixed

  • RMA-51 - Fixed order link in elements list header, added order link to the General Section
  • RMA-48 - Fixed 'order' variable translation
  • RMA-46 - Added stock quantity update when placing Replacement Order
  • RMA-44 - Fixed incorrect RMA item quantity available calculation
  • RMA-42 - Fixed store variable translation on RMA number generation
  • RMA-38 - Fixed translation of status on RMA View page
  • RMA-36 - fixed incorrect store setting for Replacement Order
  • RMA-34 - Fixed incorrect stock quantity display for configurables

2.3.7

(2016-08-01)

Features

  • RMA-24 - Allowed customers to use conditions, reasons and resolutions in rules and templates

Fixed

  • RMA-32 - Fixed incorrect price displaying at RMA Stage 1 if Custom Price used
  • RMA-28 - Fixed incorrect display of Multi-line Text fields in print form
  • RMA-30 - Allowed customers to have infinite return period
  • RMA-26 - Fixed display and filter of Offline RMA items in Grid
  • RMA-22 - Fixed improper page redirection on 0 quantity for return
  • RMA-20 - Fixed bugs in Workflow Rules logic
  • RMA-15 - Made Is Archived condition select Yes/No element
  • RMA-18 - Fixed saving procedure for Confirm Shipping in Guest Mode

2.3.6

(2016-07-05)

Features

  • RMA-260 - Added support for SmartPost Parcel Return service
  • RMA-254 - Allowed Credit Memo button for RMA from Store Credit-paid orders

Fixed

  • RMA-13 - Fixed RMA creation fail due to use in rule Last Message condition
  • RMA-11 - Fixed wrong RMA allowance time period due to wrong sort order in history request
  • RMA-261 - Fixed long URIs breaking out message div

2.3.5

(2016-06-10)

Improvements

  • RMA-258 - Added Email Notification after Replacement Order generation
  • RMA-252 - Show full Order Label in RMA Packing Slip

Fixed

  • RMA-257 - Fixed Store ID saving for RMA, based on guest orders
  • RMA-256 - Fixed array instantiation for old PHP versions
  • RMA-255 - Fixed secure URL rewrite for HTTPS connection
  • RMA-253 - Fixed automatic email saving at RMA submission

2.3.4

(2016-06-01)

Features

  • RMA-251 - Added new Event to the Workflow Rules - Check Every Hour

2.3.3

(2016-05-26)

Improvements

  • Improved errors handling

2.3.2

(2016-05-16)

Features

  • RMA-227 - Adjusted Replacement Order generation for RMA with multiple orders and for RMA with offline items
  • RMA-229 - Added to the FedEx reference RMA properties as variables support

Fixed

  • RMA-245 - Fixed incorrect message for fully processed orders in Guest RMA
  • RMA-244 - Fixed CSS

2.2.1

(2016-05-05)

Features

  • RMA-208 - Added ability to archive RMA

Fixed

  • RMA-219 - Fixed Exchange Order creation for the same customer, if previous one was dropped
  • RMA-216 - Fixed incorrect RMA count at RMA Grid (affects both frontend and backend)
  • RMA-214 - Fixed validation error for FedEx labels in pure offline RMA
  • Fixed minor bugs and returned [order] variable to the RMA numbering
  • RMA-213 - Fixed order number display at RMA Packing Slip Label
  • RMA-212 - Fixed improper redirect at dictionaries edit pages

2.2.0

(2016-04-21)

Features

  • RMA-202 - Ability to create offline RMA via backend

Fixed

  • RMA-210 - Changed option Require customer to select to more informative, and hint added
  • RMA-209 - Fixed FedEx helper and template to fit offline RMA layout

2.1.4

(2016-04-18)

Fixed

  • Issues with RMA creation and updating from the backend
  • Integration with Help Desk small bug

2.1.3

(2016-04-12)

Features

  • RMA-204 - Allowed items subpanel in RMA Request Step 1 unfold by click on checkbox.
  • RMA-180 - Added Swedish translation example with email templates

Fixed

  • Fixed bug with items not allowed to return and order status label.

2.1.2

(2016-04-05)

Fixed

  • RMA-198 - Fixed issue with creating RMA from backend

2.1.1

(2016-04-04)

Fixed

  • Small CSS fixes

2.1.0

(2016-03-31)

Features

  • Customer can create just one RMA for products even from different orders. It's not necessary to create multiple RMA for products from each order.
  • Customer can create RMA for any products purchased in offline store.

Fixed

  • RMA-195 - Added check for address validity in customer account for FedEx
  • RMA-193 - Fixed incorrect customer name check in RMA form
  • Add postcode into customer return address
  • RMA-172: - Fixed return issue with two or more items of the same type in bundle
  • RMA-185 - Fixed incorrect SKU in Replacement Order for configurables
  • Possible fedex issue with PHP 5.3

2.0.8

(2016-03-11)

Fixed

  • Possible issue with Fedex and PHP 5.3

2.0.7

(2016-03-03)

Fixed

  • RMA-184 - Incorrect numbers in report "RMA by product"

2.0.6

(2016-02-17)

Features

  • RMA-154 - Added translation example for Nederlands locale (nl_NL)
  • RMA-149 - Added FedEx SmartPost support

Fixed

  • RMA-153 - Fixed address bug for label generating in Guest RMA and added SmartPost weight check
  • RMA-150 - Compatibility patch for Webshopapps ShipUSA and other packaging extensions, which use order quote tracking
  • RMA-147 - Fixed misformed link in FedEx dialog
  • RMA-146 - Fixed possible issue RMA notifications fetched by Help Desk, if integration is enabled and agent shares mailbox with gateway
  • RMA-139 - Fixed search in RMA Grid on Items column
  • RMA-144 - Fixed issue in Reports with simple products treated as configurables

2.0.5

(2016-02-10)

Fixed

  • RMA-143 - Blocked possibility to request return for an old orders from Guest RMA form.

2.0.4

(2016-02-03)

Features

  • RMA-75 - Show price of RMA items in the frontend and backend
  • RMA-122 - Backend. Add RMA tab inside the ticket page of Help Desk. Highlight RMA number on the Order and Customer pages.

Fixed

  • RMA-90 - Prevent RMA from creating duplicates due to form resend in some rare cases
  • RMA-96 - Is Send Customer field in Workflow rule does not exist in database
  • RMA-124 - Magento 1.6 Fatal error: Call to undefined method Mage::getEdition()
  • RMA-119 - Added FedEx setup check also for multistore setup
  • RMA-119 - Fixed possible crush due to incorrect FedEx setup. Added warning message.
  • RMA-117 - Added check for Fedex Label Table to validator and fixed test for known issues

Improvements

  • RMA-116 - Added ability for workflow rules to send notifications to multiple recipients
  • RMA-113 - Replaced in Email Notifications sections unsafe direct references to fields to function calls

2.0.3

(2016-01-20)

Features

  • RMA-108 - Ability to show reasons/conditions/resolutions of returned products in reports

2.0.4

(2016-02-03)

Improvements

  • Testing 2.0.4-alpha2
  • Add RMA tab inside the ticket page of Help Desk
  • Show price of RMA items in the frontend and backend
  • Prevent RMA from creating duplicates due to form resend
  • Is Send Customer field in Workflow rule does not exist in database
  • Magento 1.6 Fatal error: Call to undefined method Mage::getEdition()

2.0.3

(2016-02-01)

Improvements

  • Fatal error related with wrong syntax PHP < 5.5
  • Possible conflict between RMA Created and RMA Updated events
  • When FedEx is not properly set up, it can cause crush of RMA dialog
  • Validator does not check correct creation of table 'm_rma_fedex_label'
  • Allow workflow rules to send notifications to multiple addresses
  • Replace in variables documentation direct references to RMA fields to function calls
  • If Workflow Rules have "Stop processing option", the last one by priority is executed instead of first
  • Ability to show reason in reports

2.0.1

(2016-01-18)

Improvements

  • Add to migration script from AW RMA to HDMX Guest RMA support
  • MstCore (common for all extensions): Fpc Crawler
  • MstCore (common for all extensions): Improve validator
  • On multi-store configuration with different emails on every store, if RMA created from backend, comment notifications are not sent
  • Allow use of variables in Workflow Rule's notifications
  • Disable Credit Memo, Exchange Order and Replacement Order buttons, if window with them already opened
  • Pure guest RMA customer address update fix
  • When RMA is created from backend, address do not added to RMA fully
  • When guest trying to create RMA, it fails, because of update address failure
  • Filter by customer full name fails
  • Allow Replace Order for RMA exchange
  • When Workflow Rule set on RMA changed Event and sends notifications, RMA creation fails
  • MstCore (common for all extensions): Admin ACL fix related to Magento security patch
  • Admin routing patch. Compatibility with SUPEE-6788.
  • When Mandrill API and blind carbon copies set, RMA notification fails
  • Migration script for aheadWorks RMA
  • When customer has no address in account, Exchange Order fails
  • Allow bundled products return as a whole
  • If brand attribute set only for simple products, and in RMA used configurable, RMA Brand report has blank Brand field
  • If RMA based on order from deleted storeview, store_id do not set and notifier fails.
  • Show red notifier if RMA, created via backend, is expired
  • RMA uses two different return addresses
  • Add to validator check for Enteprise RMA
  • When using Custom RMA field of Date type, we do not normalize date
  • Fix XSS

2.0.0

(2015-08-14)

Improvements

  • Filter in main RMA grid affects grids in RMA tabs at customer
  • Remove additional fields check from validator
  • Allow validator to check also RMA table structure instead of just their existense
  • Compatibility fixes for Magento EE
  • Improve Docs
  • Allow sending Blind Carbon Copy of all emails to third party address
  • Allow exchange of different products with ability to pay/return extra. Remove ability to auto create Exchange order and Credit Memo (!).
  • When generating Exchange Order, parameter weight from original order ignored
  • When owner of RMA changes, empty message in notificator is triggered
  • Allow sending Blind Carbon Copy of all emails to third party address
  • When using Custom RMA field of Date type, we do not normalize date
  • MstCore (common for all extensions): Add ability to view changelog in validator
  • MstCore (common for all extensions): fix isModuleInstalled (if extension doesn't exist, but xml file is in modules folder)
  • Block 'Create RMA' button in frontend to prevent multiple creation of RMA by customer
  • When helpdesk fetches emails and adds messages to RMA, email sender is incorrectly specified
  • CSS issue with popup dialog
  • MstCore (common for all extensions): Merge with validator + default cron checker
  • MstCore (common for all extensions): Additional checks for extension validator
  • Can't upload files via frontend
  • When RMA is created from the backend, check for exceeding original order contents is not performed
  • Workflow rules
  • When RMA is created from the backend, check for exceeding original order contents is not performed
  • Show RMA details in grid
  • If product is configurable and has custom fields with custom SKU, SKU is displayed improperly
  • Add more variables to email texts

1.0.9

(2015-05-15)

Improvements

  • Fix XSS
  • When changing status of RMA automatic history message does not translated
  • When changing status of RMA automatic history message does not translated
  • Send notification to owner email, if internal comment isssued
  • When last replier was not RMA owner, and after that was automated comment, Last Replied field of RMA persists
  • When multi-website is established, RMA redirect works incorrect
  • In Order tab RMA grid uses the same filter, as main RMA grid
  • Allow fields Email and customer Surname to be displayed in RMA grid
  • Allow sending event on checkout to ensure compatibility with other extension
  • Translation of store-dependant values on RMA frontend is not working
  • Allow sending event on checkout to ensure compatibility with other extension
  • Backend: Allow users attach files to comments
  • Backend: Allow to configure number of columns in the RMA grid
  • Compability issue with magento 1.4.2.0 and lower
  • When refund resolution code is deleted, RMA creation crashes
  • Show correct SKU, Product name in RMA for configurable products
  • Allow to print RMA Packing Slip from backend
  • Error if order does not have a shipping address
  • Incorrectly create RMA (affected versions 1.0.7.672, 1.0.8.684)

1.0.8

(2015-02-11)

Improvements

  • Link 'Show all order items' is not working
  • Customer account - Show RMA in the Order page.
  • Allow guest customer to see the list of RMAs and check the status

1.0.7

(2015-02-09)

Improvements

  • Link 'Show all order items' is not working
  • Wildcard exceptions: support regular expressions
  • Add ability to mark customer message as read/unread in RMA backend
  • Add Quick Responses

1.0.6

(2015-01-13)

Improvements

  • MstCore (common for all extensions): MstCore: Incorrectly identify Magento version (effects only Magento EE 1.14.1.0 with SEO extension)
  • Allow to disallow RMA for some products
  • Allow to limit size and type of attached files

1.0.5

(2014-11-17)

Improvements

  • MstCore (common for all extensions): In some rare cases we have SQL error during installation (duplicate key name 'mstcore_urlrewrite_index1')
  • MstCore (common for all extensions): Incorrect core CRC if magento patches were applied
  • MstCore (common for all extensions): Encoding problem with russian chars
  • MstCore (common for all extensions): Attachments are downloaded without extension in FF (affected RMA extension)
  • Attachments are not shown in the backend
  • Element with id "is_show_in_confirm_shipping" already exists
  • MstCore (common for all extensions): When click "Run validation tests" for particular extension, core test not running
  • RMA should allow to select order statuses to start calculations of return period
  • MstCore (common for all extensions): Wrong extension code in the extension validator
  • Customer should not be able to accidentally post the same RMA form few times
  • MstCore (common for all extensions): Ability to validate existence and CRC sum for extension files (depending on version of extension)
  • MstCore (common for all extensions): Problem with check of extension status
  • RMA should allow to calculate return period from last order update date
  • MstCore (common for all extensions): Add checks for possible PHP cache
  • In backend show guest links as in Helpdesk (more userfriendly)
  • Add fields to shipping confirmation dialog
  • Add checks of permissions to validator
  • Add ability to use order number in the number of RMA.

Refund Policy

All customers can request a refund during 30 days after purchase of our software, if customer think that our software is not suitable for any reason. To request refund, customer must remove all copies of our software from its store, servers, computers, email, etc and confirm by email such removal. After receiving a request we will proceed refund within 3 business days.

If request for refund is received after 30 days after purchase, it will be rejected. Cost of installation and customization services are not refundable.

Support and bug fixing

Mirasvit offers free 90 days support of all software sold on this site. Customers can report all bugs, which were found in our software. We can solve only the bugs directly related to or caused by our extension. Those bugs must be reproduced on fresh Magento installation without any 3rd party plugins. We will solve that bugs in order of our development plan. 

We don’t do any type of custom work and we have a right to reject a support request if the issue is store-specific (cannot be reproduced on the fresh Magento installation without any 3rd party plugins).

Mirasvit will not be liable to you for any damages (including any loss of profits/saving, or incidental or consequential) related to our support service caused to you, your information and your business.

Software updates

Mirasvit offers free lifetime updates if they areavaliable. Updates are limited to the Magento version branch (1.x.x or 2.x.x). Customer can download an update and install it by himself. If support period is expired, Mirasvit.com can’t solve any possible problems with our software during or after updating. Mirasvit does not guarantee that it will release updates for any product.