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Knowledge Base

Knowledge Base - is the best way to provide an improved service to your customers and reduce workload on your helpdesk team. Point your customers with questions to instant service resource so they can find all the necessary information to make a confident purchase in your store.

Compatible with: Community 1.4.1.1 - 1.9.1
Enterprise   1.10.1.0 - 1.14.0.1
Knowledge Base is rated 5 out of 5 based on 6 user reviews
56
Magento Edition*
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8 screenshots

Overview Knowledge Base

The best way to provide an improved service to your customers and reduce workload on your helpdesk team.

Knowledge base is a perfect way and a feature rich resolution to help your customers find solutions for their needs in a fully independent support resource that is easy to manage. It is an effective knowledge sharing point, which allows your customers to self-service the solutions to their problems before contacting the helpdesk team.

It allows you to collect, organize and systematize the information on products, terms and conditions of work, possible problems solving etc, in one place and put them to use straight away. You can divide the support resource for articles; categories; sections etc, providing direct, expanded explanations or a short answer for most common customer questions or needs.

A powerful set of settings of the Knowledge Base module makes an extension easy to customise. It has clean design and sleek functionality that makes navigation intuitively. You can customize all aspects of the categories, so that users can easily find the information they require. You also can group the solutions into specific topics, facilitating customers to browse for solutions in the Knowledge base.

Point your customers with questions to instant service resource so they can find all the necessary information they need to make a confident purchase in your store.

Knowledge base offers the following features for easy knowledge management:

  • Ability to create a category tree, therefore you have more abilities for systematization and grouping the information.
  • The Search solutions allows you to find and allocate any information topic very quickly.
  • Search solutions with the help of specified tags facilitates the search for the customer.
  • Ability to sort articles by date and rating.
  • Ability to Search articles by content or title.
  • Ability to group solutions into specific topics and sub-topics to facilitate easier search.
  • Ability to rate an article. Every customer can easily rate an article; therefore, it helps to constantly improve the quality of information in the knowledge base.
  • WYSIWYG editor for writing articles. Ability to add authorship for articles.
  • Ability to set up meta data for categories and articles.
  • All the direct links are SEO friendly, therefore, all Knowledge Base articles are well indexed and ranked in Google's search results.
  • Ability to customize the basic Knowledge Base URL (for example, you can customize it into http://example.com/help-center)

Benefits

  • Customers can get solutions to common problems 24x7.
  • Reduce the workload on your help desk team.
  • Reduce your support time and improves customer service.
  • Effective sharing of knowledge improves overall productivity.
  • Easy to navigate and manage.

Also you maybe interested in our Help Desk MX for Magento!

Customer reviews for Knowledge Base

Most helpful Date
Quick and Easy
By Dgitman on November 1, 2014

Much more then just a "support knowledge base". It's a quick and easy way to build a WIKI. Excellent Support. Mirasvit added a new feature ~2 weeks after I requested it!!!

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Great extension
By Webtrail on October 23, 2014

Does what is says. Fast and friendly support. Recommend.

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Excellent Product - Superior Support
By Seathd on October 10, 2014

Way beyond what we expected and the support from Mirasvit is second to none - truly an excellent lesson in how to provide the very best in customer support - we can't express how much this meant - definitely the best support we have ever received.
This is our 3rd extension we have purchased from Mirasvit and all extensions are of high quality and problem free - plus top of the range, professional and very quick support.
Now I'm one loyal customer.

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Only positive feedback
By Neil on March 11, 2014

Hi! I wasn't sure if i need it. But i have already collected quite a package with answers on almost every product in my store. This extension i have found has made my day! Now my guys from support simply point our customers to the information hub, so they can find everything what they want! Plus its super for SEO. Only positive feedback. Thank you for support!

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A super tool with very good Service
By Nigel on March 8, 2014

This extension contributes into making our store more informative and convenient for our new and potential clients. Now all our customers can find answers for their questions before they’ve been asked! Wise enough and good for SEO. Recommended! Thank you.

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Dave
By Great extension! on March 6, 2014

Great extension! I think its a must have module for big stores with a stable flow of customers. It absolutely helps to reduce workload on my helpdesk team. The installation is easy and i am absolutely impressed with your guys support! I definitely recommend it! Thank you very much Alex!

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Write Your Own Review
Overall Satisfaction
Post a comment

1.0.0.295 Jan 27, 2015

  • Wildcard exceptions: support regular expressions

1.0.0.287 Jan 13, 2015

  • MstCore (common for all extensions): MstCore: Incorrectly identify Magento version (effects only Magento EE 1.14.1.0 with SEO extension)

1.0.0.254 Nov 17, 2014

  • MstCore (common for all extensions): In some rare cases we have SQL error during installation (duplicate key name 'mstcore_urlrewrite_index1')

1.0.0.253 Nov 17, 2014

  • MstCore (common for all extensions): Encoding problem with russian chars
  • MstCore (common for all extensions): Attachments are downloaded without extension in FF (affected RMA extension)
  • MstCore (common for all extensions): When click "Run validation tests" for particular extension, core test not running
  • MstCore (common for all extensions): Wrong extension code in the extension validator
  • MstCore (common for all extensions): Ability to validate existence and CRC sum for extension files (depending on version of extension)
  • MstCore (common for all extensions): Problem with check of extension status
  • MstCore (common for all extensions): Add checks for possible PHP cache
  • Add checks of permissions to validator

If you have discovered that some very important and necessary feature is missed in this extension, please, let us know via support@mirasvit.com or via online chat.

Improve an extension by adding useful features and you are guaranteed to get a coupon with a valuable discount!!!

1
Usability and Performance
Module is easy to install and easy to upgrade, just follow step by step our user guide.
2
Multiple stores support
Support multiple stores, multiple languages and multiple domains.
3
Safe Magento updates
No core modifications. Just copy extension files to store root directory.
4
Risk-free Investment
30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
5
Unencrypted source code of our products
You can customize extensions according to your needs and requirements.
6
Client focusing and satisfaction
It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.
7
Remarkable support
30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.
8
Comprehensive Documentation
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
9
Constant improvements and upgrades
We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.

Knowledge Base

Knowledge Base
Knowledge Base is rated 5 out of 5 based on 6 user reviews
Magento Edition*
Options
$99
Knowledge Base