→  Follow Up Email

Follow Up Email

Trigger messages have proven to be a reliable tool of email marketing with a very high rate of response and conversion. They can bring up to 40% of the total income that you receive through the email distribution.

Compatible with: Community - 1.9.1
Enterprise -
Follow Up Email is rated 5 out of 5 based on 10 user reviews
Magento Edition*

Overview Follow Up Email

Some companies do not want to annoy their customers, and so do the mailing once a month. Some companies would like to send emails to the customers much more often, but they do not have the resources to prepare the high-quality emails weekly. With this extension, you will not lose the huge potential of email marketing.

The extension allows you to solve the following tasks:

  • to remind on the abandoned cart
  • to do the cross-sell based on the shopping cart or the previous sales
  • to remind of yourself the old customers who have not visited your site for a long time
  • to offer a discount (coupon code)
  • to remind customers of the need to re-order (for example, if you sell consumables)
  • to congratulate on birthday or other celebration
  • to maintain good relationship with customers, to increase their loyalty
  • to turn the potential customers into buyers

Upon the occurrence of an event (making order, change of the order status, new abandoned cart, etc.), the extension automatically generates the chain of mails to be sent to the customer for a certain period of time, thereby reminding the customer of your store, order, cart, bought products, etc. Before sending the letter, the extension analyzes the previous activity of the customer based on rules (opening letters, go to the link, making order, number of reviews), and depending on it can change the message chain.

Improve Converstaion Rate

  • Track and send emails to visitors who abandons a checkout

    Extension track all shopping carts and can send follow-up to customers or not registered visitors who abandoned their shopping carts (ajax email capture)

  • Restore customer shopping cart just by one click on direct link in email

  • Auto-login customer by click on any link in email

Sell more and build customer layalty

  • Ask review

    Extension can automatically send ask review emails after some time after purchase.

    Additonaly you can configure mail-chain with few messages, if customer not place review after first email.

  • A winback messagge

    Extension can send a winback message after some time out to customers who not visit store.

  • A product recommendation

    Extension can send product recommendation emails based on previous customer purchases.

  • Greet customers on their birthdays

  • Ability to integrate coupons in email

    You can specify what shipping rule related with email and extension will automatically generate unique coupon code to each email with ability to set up coupon lifetime

Analyze the efficienty and improve your emails


With Follow Up Email you can easy tracking your email marketing performance and improve it.

  • Performance statistics for the email marketing

    • Track number of placed orders by clicking on the emailed link
    • Track number of visits by clicking on the emailed link
    • Track number of readers (visitors who open emails)
  • Ability to set data for tracking in Google Analytics

  • Detailed statistics for each company / trigger

For Administrators

  • Extended set of events

    Email chain can be triggered and cancelled by one of these events:

    • Customer

      • Customer Logged In
      • New customer signup
      • Customer birthday
      • Customer activity
      • Newsletter subscription
      • Newsletter unsubscription
    • Order

      • Order obtained new status
      • Order obtained '###' status
    • Shopping cart

      • Abandoned Shopping Cart
      • Product price was changed
    • Wishlist
      • Product was added to Wishlist
      • Wishlist shared
  • Flexible rules and conditions

    Ability to specify additional rules for start and stop of trigger:


    • Customer
      • Group
      • Lifetime Sales
      • Number of reviews
    • Shopping cart
      • Total quantity of products
      • Total count of products
      • Subtotal
      • Product(s)
    • Order
      • Total quantity of products
      • Total count of products
      • Grand Total
      • Product(s)
  • Intuitive email builder

    Extension provide wysiwyg email editor. Also extension include few predefined email templates and designes

  • Ability to import templates from MailChimp

  • Ability to set the trigger’s period of activity

Email Chain

  • Ability to specify a delay of sending mails in days, hours, minutes

  • Ability to specify different coupons for different items of the chain

  • Ability to display additionally Related Products, Associated Products, Upsells Products

  • Ability to view the sent mails

  • Ability to view the queue of mails to be send

  • Ability to run generating of mail chain for already past events

  • Ability to specify an SMTP server to send mails

  • Sandbox mode

    If sandbox mode enabled, all mails are send to the test email

Additional Features

  • Direct link to unsubscribe in email
  • Direct link to viewing the email in browser (not display correctly? View in browser)
  • Rapid going from the mail to the store with automatic authorization
Follow Up Email rated 5 out of 5 based on 10 user reviews
Write Your Own Review
best follow up extension you can buy imbait review of Follow Up Email (Posted on Oct 23, 2014)

I have already bought 2 other follow up extensions from other developers.
both also have after bugfix try from support does not work with 1.8.1 on my custom store.
the developer of this plugin here were the only ones who could fix me all magento conflicts with other extensions. Support time is shorter than 24 hours.
Thanks again to Alexander :)

Absolutly great support team!! Filipe review of Follow Up Email (Posted on Oct 16, 2014)

Miravist team is fantastic! Really! Their support is very professional and helpful! I had a special need with this extension, and they help me perfectly!
And they send you an email with all the detailed changes!

One word: PERFECT

excellent turgay review of Follow Up Email (Posted on Sep 4, 2014)

I bought 6 modules mirasvit www.teleplus.com.tr is absolutely no problem, all is working great, very clean code

Love the flexibility Daniel review of Follow Up Email (Posted on Apr 14, 2014)

This extension provides exactly what we needed. It is easy to setup an email trigger and to customize your designs. I really like it.

Great product with huge potential Lance review of Follow Up Email (Posted on Jan 29, 2014)

I love the product, the support team is quick and extremely effecient.

The product could provide more default event criteria which can allow for a wider amount of triggered campaigns. While saying that with what is there you can do quite a lot, this a definite MUST HAVE for any sort business type big or small.

Would be useful if we could have input on the development roadmap.

Good job guys

Nice Extension dotsquaresltd review of Follow Up Email (Posted on Jan 22, 2014)

I'm using Magento C 1.8. It looks great! and provides nice support.

весьма неплохо Vadym review of Follow Up Email (Posted on Jan 12, 2014)

в события, отменяющие цепочку писем, неплохо было бы добавить "оставление отзыва". если человек отреагирует на первое письмо, второе и третье будут сильно раздражать.
и ещё неплохо было бы добавить к условиям запуска наличие среди покупок клиента определенного товара (или одного из группы товаров).

Very professional support Romain review of Follow Up Email (Posted on Oct 3, 2013)

the support is very good, we had an issue wi the tools, and immediately they remotely connected and resolve the issue...

Very interested snh review of Follow Up Email (Posted on Sep 8, 2013)

Looks similar to other I have seen. ;)

But I must say some of the elements really sound interesting. And to date we have only had good and fast support from Mirasvit.

Perfect! Bruno review of Follow Up Email (Posted on Aug 26, 2013)

The extension works very well, the support is great!
Solves all the problems of Magento's email! Dec 04, 2014

  • Ability to use categories in trigger rules Nov 18, 2014

  • Rule 'Is Newsletter Subscriber' for not registered customer Nov 17, 2014

  • Bug fixing regarding ticket CYM-744-40453
  • Wrong event code for wishlist (in observer) Nov 17, 2014

  • In some rare cases we have SQL error during installation (duplicate key name 'mstcore_urlrewrite_index1') Nov 17, 2014

  • Encoding problem with russian chars
  • Support TM Sold Together
  • New Event: click on link in email
  • Attachments are downloaded without extension in FF (affected RMA extension)
  • Reports
  • Email always include coupon code
  • When click "Run validation tests" for particular extension, core test not running
  • Test email improvements
  • Validator: Add method for check smtp extensions
  • Add Reason to queue (for canceled emails)
  • Ability to view variables for emails in queue
  • Usability
  • Wrong extension code in the extension validator
  • Ability to validate existence and CRC sum for extension files (depending on version of extension)
  • Problem with check of extension status
  • Add checks for possible PHP cache
  • Add checks of permissions to validator
  • Ability to unsubscribe from trigger or from all emails
Usability and Performance
Module is easy to install and easy to upgrade, just follow step by step our user guide.
Multiple stores support
Support multiple stores, multiple languages and multiple domains.
Safe Magento updates
No core modifications. Just copy extension files to store root directory.
Risk-free Investment
30-days money back guarantee. If you are not satisfied with work of our extension for any reason we provide a full refund.
Unencrypted source code of our products
You can customize extensions according to your needs and requirements.
Client focusing and satisfaction
It is our main goal. A big part of our new clients come from referrals from our existing clients. Our professional team of developers, marketers and support invest the best knowledge and experience, so you could come back to us again and again.
Remarkable support
30-days free and high quality support. We make an effort to satisfy you with work of every module you have purchased in our store. Helping you with installation, configuration, answering your every question, we do all our best to eliminate any possible problems.
Comprehensive Documentation
We provide an expanded user guide for every our extension, so you can find answers for all your burning questions.
Constant improvements and upgrades
We provide you 1 year of free updates. We constantly add new features to all our modules. We are absolutely interested to hear your opinion and to implement your suggested features in our future developments.

Follow Up Email

Follow Up Email
Follow Up Email is rated 5 out of 5 based on 10 user reviews
Magento Edition*
Follow Up Email