Which Magento 2 Chatbot or Live Chat Extension Is Best?
Prices and features verified: October 2026
Two questions decide the pick
Who answers the shopper, and how you pay for the AI.
An AI chatbot answers product, policy and order questions on its own, using your catalog and pages. Live chat puts your staff in the conversation and shows them the shopper's cart and orders. In 2,432 eChat conversations on live Magento stores, 16 shoppers (0.66%) asked for a person.
Modules have a fixed price, and you pay for AI usage separately: to the AI provider on your own key, or by running the models on your own server. SaaS chatbots and live chat bill monthly, by conversations, replies or agent seats.
Order lookup is where they split: of the AI chatbots below, only eChat and the two Webkul modules check a shopper's order out of the box. SaaS chatbots need a custom integration with your own API, where they support one.
Which chatbot or live chat fits your store
These are the Magento 2 AI chatbots that Google and AI assistants name when asked, followed by the live chat platforms with a Magento integration.
Syncs products, categories and CMS pages, checks orders and sends invoices (guests confirm their email with a one-time code first), and creates support tickets. Your choice of OpenAI, Anthropic, Google or xAI on your own key. $149.
Runs open models such as Llama and Qwen with a ChromaDB index on your server, answers from products, FAQ and CMS pages, and shows logged-in customers their orders. $1,299.
Answers questions about the products you add to it, using OpenAI, Gemini or Cohere and a Pinecone index on your own keys. $499.
A Magento module that connects a SaaS chatbot trained on your crawled storefront, with Instagram, Messenger and WhatsApp from Starter. Free for 100 replies a month, then $39 a month.
Live chat and ticketing, with the Lyro AI agent handing unanswered questions to your team. $24.17 a month, plus $0.50 per AI conversation.
An AI agent trained on your website and help docs, on web, WhatsApp, Telegram and Instagram, with handoff to a team member. $40 a month.
A sales assistant for Magento and Hyvä that answers from a live catalog sync of real SKUs, not crawled pages. €99 a month.
A free add-on that answers from your FAQ articles and sends unresolved questions to an email address or Help Desk Ultimate. Requires FAQ for Magento 2 ($169 a year).
Platforms where your staff answer; LiveChat and Gorgias show the shopper's cart or orders next to the chat. From free (tawk.to) to $19 per agent a month.
AI chatbots side by side
Prices are for the lowest paid plan or edition on Magento Open Source, and "Order status" means out of the box. Free plans are covered in the vendor sections below.
| Price | Learns from | Order status | Handoff to a person | AI usage | |
|---|---|---|---|---|---|
| Mirasvit eChat | $149 | Magento catalog sync | Yes |
ticket | your own key |
| Webkul AI Chatbot (Open Source LLM) | $1,299 | uploaded store data | logged-in customers | report to the admin | your server |
| Webkul ChatGPT Bot | $499 | uploaded products | Yes |
No |
your own key |
| Asyntai | $39/mo | crawled pages | custom API | from $139/mo | in the plan |
| Tidio with Lyro | $24.17/mo | scraped pages | custom API | Yes |
$0.50/conversation |
| Kommunicate | $40/mo | website and docs | chat script only | Yes |
in the plan |
| Claspwell | €99/mo | Magento catalog sync | No |
No |
in the plan |
| Aheadworks Chat Bot | $169/yr | FAQ articles | No |
email, ticket | FAQ answers only |
A note on pricing: Mirasvit and both Webkul modules have a fixed price. Mirasvit includes a year of updates and support, then renews at $90 a year. eChat's AI usage is billed by your AI provider: in our production data, the median conversation cost $0.028. Asyntai's $39 plan includes 2,500 AI replies a month, Kommunicate's $40 plan 250 conversations and Claspwell's €99 plan 750 conversations. Tidio's price is for annual billing. Aheadworks Chat Bot is free, but works only with Aheadworks FAQ, a yearly subscription.
Comparison based on publicly available information from each vendor's product pages, pricing pages and documentation. Vendor features and pricing change, so check each vendor's own site before buying.
Strengths and limits of each AI chatbot
Mirasvit eChat: answers from your catalog, with order lookup and tickets
$149 on Open Source and $318 on Adobe Commerce. The AI usage is billed separately by the AI provider you choose.
Strengths
- Syncs products with prices and attributes, categories, CMS pages and store information from Magento, plus Mirasvit Knowledge Base articles, FAQ entries and uploaded files such as PDF, DOCX and CSV
- Order status, items, tracking and PDF invoices in the chat; guests confirm their email with a one-time code first
- Creates and looks up support tickets with Mirasvit Help Desk MX
- Choose OpenAI, Anthropic, Google or xAI, with backup keys that take over if one runs out of quota
- Replies in the shopper's language; in production, conversations ran in more than 30 languages on English catalogs
- Conversation history with a Correct action that turns a wrong answer into an FAQ entry or a guidance rule; works on Luma and Hyvä
Its limits
- No live agents: when a shopper needs a person, eChat creates a ticket or shares your contact details
- Website widget only, with no WhatsApp, Messenger or email channels, and no headless or GraphQL support
- Catalog data syncs once a day, so a price or stock change shows up in answers the next day
- The AI runs in the eChat cloud service, and the AI provider account is yours to set up and fund
Webkul AI Chatbot (Open Source LLM): your own models on your own server
$1,299, with no recurring fee for the models.
Strengths
- Open models such as Llama, Qwen, GPT-OSS and Kimi K2, or a cloud LLM, with a ChromaDB vector database
- Answers from products, FAQ entries and CMS pages
- Logged-in customers can ask about shipping, tax and tracking, and print an invoice
Its limits
- The admin uploads product data to the vector database, and the models need a server to run on
- No live agents: shoppers send a report that the admin reads in the backend
Webkul ChatGPT Bot: product questions on your own keys
$499, with installation available for $300.
Strengths
- Answers about prices, variations and details of the products you add to the bot
- OpenAI, Gemini or Cohere models, with embeddings in your Pinecone index
- Order search for customers, added in version 4.0.1
Its limits
- Learns only from the products you add, with no CMS pages or FAQ listed as a source
- No handoff to a person or a ticket
Asyntai: a SaaS chatbot with a free plan and messaging channels
Free for 100 AI replies a month; Starter is $39 a month and Standard $139.
Strengths
- Installs as a Magento 2 module with Composer, on Magento 2.4.0 and later
- Learns from your crawled storefront pages, plus PDFs and pasted text
- Instagram, Messenger and WhatsApp from Starter; human takeover and escalation from Standard
Its limits
- No order lookup out of the box: order status needs your own API endpoints, on Standard and above
- Learns the catalog by crawling pages rather than from Magento data, up to 250 pages on Starter
Tidio, Kommunicate and Claspwell: SaaS chatbots on a monthly plan
- Tidio with Lyro ($24.17 a month billed annually, plus $0.50 per Lyro conversation): live chat, ticketing and an AI agent that learns from your support content and forwards what it can't answer to your team, on web, Messenger, Instagram, WhatsApp and email. Limit: installed on Magento as a script, so order status needs a custom Lyro action with your own API.
- Kommunicate ($40 a month, $34 billed annually, 250 conversations): an AI agent trained on your website, help docs or FAQs, with OpenAI, Gemini or Claude models and handoff to a team member, on web, WhatsApp, Telegram and Instagram. Limit: installed on Magento as a footer script, and its Magento guide describes no catalog or order sync.
- Claspwell (€99 a month net, 750 conversations): a catalog sales assistant for Magento and Hyvä that answers from a live catalog sync, hourly on the €249 plan. Limit: order tracking and WhatsApp are not part of version 1, and it's sold by bank invoice with no self-serve trial.
Aheadworks Chat Bot and other Magento vendors
- Aheadworks Chat Bot (free with FAQ for Magento 2 at $169 a year): a widget that answers from your FAQ articles and sends notifications to an email address or Help Desk Ultimate. Limit: it answers only from FAQ articles and names no AI model, and can't be bought without the FAQ extension.
- Amasty and MageComp sell AI content generators and Magefan an AI agent for the admin panel; we found no AI chatbot for shoppers from them or from Mageplaza.
If people answer the chat: live chat platforms
Live chat is a different job: your staff answer during your hours, and the platform helps them by showing the shopper's cart or orders. Choose this when most of your chats need judgment, such as custom quotes, B2B orders or complaints. An AI chatbot covers the repeat questions around the clock.
| Price | Magento data in the chat | AI on Magento | |
|---|---|---|---|
| LiveChat | $19/agent/mo | cart, last order | separate product |
| Gorgias | $10/mo | order history | No |
| Zendesk | $19/agent/mo | third-party app | per resolution |
| tawk.to | free | customer name, email | from $29/mo |
- LiveChat ($19 per user a month billed annually, $25 monthly; Starter covers one user): an official free Magento module shows agents the shopper's cart and most recent order. Its AI agent is a separate product, Text, from $19 per user a month.
- Gorgias (from $10 a month for 50 tickets, priced by tickets rather than agents): agents see the order history and can view, edit or cancel orders and issue credit memos from the ticket. Limit: Gorgias lists its AI Agent as not supported for Magento.
- Zendesk ($19 per agent a month billed annually): Magento order data comes through the third-party Zenplates app at $4.95 per agent a month. AI agents need Zendesk messaging and cost $1.50–2.00 per automated resolution beyond the included ones.
- tawk.to (free, unlimited agents): a free live chat with a Magento 2 module that can pass a logged-in customer's name and email to the chat; AI Assist and branding removal each cost from $29 a month.
- Messenger buttons: Amasty Live Chat (free) and MageComp Live Chat ($49) add buttons that open WhatsApp, Messenger, Telegram and other apps. The conversation then happens in that app, not in a Magento inbox.
Think an AI chatbot that answers from your catalog fits your store?
★ 5.0/5 (2 reviews) · Hyvä, Cloud & Mage-OS ready
Includes 1 year of free support and updates, and a 30-day money-back guarantee.
Frequently asked questions
Which Magento 2 chatbot extension is best?
For an AI that answers from your catalog and checks orders, Mirasvit eChat ($149) or, with self-hosted models, Webkul's Open Source LLM chatbot ($1,299). For an AI in messaging apps with human handoff, Tidio or Kommunicate. For your own agents in the chat, LiveChat or Gorgias.
Does a Magento store need an AI chatbot or live chat?
Most questions are repeats that an AI chatbot can answer: in 3,766 conversations we studied on live Magento stores, 38% of first messages asked about products and 8% about an order. Only 16 of 2,432 meaningful conversations (0.66%) asked for a person. Live chat makes sense when most chats need staff judgment, such as quotes, B2B orders or complaints. The full numbers are in our study of a Magento AI chatbot in production.
Can an AI chatbot check order status in Magento?
Among the AI chatbots here, Mirasvit eChat and both Webkul modules can. eChat asks guests for a one-time code sent to the order email before it shows an order; Webkul's Open Source LLM chatbot shows orders to logged-in customers. Asyntai and Tidio can do it only through a custom integration with your own API, Claspwell and Aheadworks don't look up orders, and Kommunicate's Magento guide covers only the chat script.
How much does it cost to run an AI chatbot?
There are two parts: the extension or plan, and the AI usage. eChat is $149, and the AI provider bills you directly: in our production data the median conversation cost $0.028, about $3 per 100 conversations. Tidio charges $0.50 per Lyro conversation, while Asyntai, Kommunicate and Claspwell include a monthly quota of replies or conversations in the plan. If you use your own key, set a spending limit in your AI provider's console.
Is there a free chatbot or live chat for Magento 2?
Yes. tawk.to is a free live chat with a Magento 2 module. Asyntai has a free plan for 100 AI replies a month, and Tidio's free plan includes a one-time allowance of 50 Lyro AI conversations. Amasty Live Chat is free, but it's a set of messenger buttons rather than a chat with an inbox.
What about WhatsApp, Messenger and Instagram?
Answering in messaging apps is a separate job from a chat on your website, and platforms built for many channels handle it better than a Magento module. Tidio, Kommunicate and Asyntai answer in WhatsApp, Messenger or Instagram, and Gorgias and Zendesk bring those channels into one support inbox. Mirasvit eChat works only in the website widget.
What happens when the chatbot can't answer?
Tidio, Kommunicate and Asyntai (from its $139 plan) pass the conversation to a person on your team. Mirasvit eChat has no live agents: it opens a ticket in Mirasvit Help Desk MX or shares your contact details, and over three months in our production data the bot opened 133 tickets this way. Webkul's Open Source LLM chatbot sends a report to the admin, and Aheadworks Chat Bot sends a notification to an email address or Help Desk Ultimate.
When should you choose another extension instead of Mirasvit?
Choose LiveChat, Gorgias or Zendesk if your staff should answer the chat. Choose Tidio, Kommunicate or Asyntai if the bot must hand a conversation to a live agent or answer in WhatsApp and Messenger. Choose Webkul's Open Source LLM chatbot if the AI models must run on your own server, and a SaaS plan if you'd rather not set up an AI provider account.