Withdrawal Button for Magento 2

Business Value

The Magento 2 Withdrawal Button extension adds the EU withdrawal function required since 19 June 2026. Article 11a of the amended Consumer Rights Directive (2011/83/EU) asks online stores that sell to EU consumers for a clearly visible way to withdraw from a contract online. In Germany it is known as the Widerrufsbutton.

If customers aren't told about their right of withdrawal and where to find the function, the withdrawal period can stretch from 14 days to 12 months and 14 days.

It is a standalone extension, so no custom development is needed. Luma and Hyvä templates come in one package, and it runs on Magento Open Source and Adobe Commerce, versions 2.3 to 2.4.9.

• The clock is managed for you: The withdrawal button shows for the number of days you set, counted from the order date or from the latest shipment, and disappears when that window closes. In shipment mode, an order that hasn't shipped yet stays open for withdrawal. An order past its window can't be cancelled through your store.

• No queue of cancellation emails: Customers and guests submit and confirm cancellations themselves, and you act on them from one screen. A spike after a holiday sale or a faulty batch doesn't turn into messages your team answers one by one.

• Keep refunds under control: Customers can cancel just the items they want to send back instead of the whole order, so you refund only the withdrawn items and quantities, at the price with tax the customer paid. Products that are made to order or personalised can be excluded.

• Be able to prove it: Every cancellation is recorded in your own Magento database and confirmed to the customer in writing. If a shopper or a regulator ever questions one, you can show it was received and handled properly.

The Article 11a flow, built in

A Withdraw from Contract button appears on the order while the withdrawal window is still open. The customer opens the order from their account or, as a guest, enters the order number and email address. They choose which items to withdraw, can add a reason if they want to, review the summary, and confirm.

The request is placed in your admin queue, and the customer immediately receives a confirmation email that shows when it was submitted. The request itself is stored with the same timestamp, so you have dated proof that it was received.

A guest sees an order only after proving it is theirs, and opens their request through a private link. Canceled and closed orders can't be withdrawn. The customer guide walks through each step.

Customers choose what to withdraw

On the item selection step, the customer chooses which items to withdraw and how many of each, up to the quantity they ordered. Items, shipping, and the refund total are shown with tax, at the price the customer actually paid, on this step, on the review page, and in the emails.

Quantities already covered by a pending or approved request are taken out of what is available, which prevents the same item from being withdrawn twice. A request that you reject frees its items again, so the customer can submit a corrected one.

Goods made to order or personalised are exempt from the right of withdrawal. Set the product's Withdrawal Eligible attribute to No, and the item still appears in the flow with a note that it can't be returned, but it can't be added to a request.

Compliance is easier to defend when you can produce a record

Every cancellation is stored in Magento itself, with nothing sent to an outside service.

Each request keeps its own reference number, the related order, the items and quantities, the refund amount, the submit time, the customer's IP address, and the optional reason. The request also keeps its current status (pending, approved, or rejected), your note, and when it last changed. The customer receives a confirmation email with the same details, which serves as their proof of cancellation, and you can export the full list as CSV.

Withdrawal requests sit next to the rest of your order work

The extension adds a dedicated grid under Sales in the Magento admin. From the queue you can open a request, see the order alongside the items being withdrawn, and approve or reject it with an optional note. The customer gets an automatic email about the decision. The same requests also show up on the customer and order pages in the admin, so you can see a customer's withdrawal history in context.

You can narrow the grid down to what you need:

• Filter by status, so open requests stay separate from closed ones.
• Filter by date, customer, or order number to find a specific request.
• Export the current view to CSV when accounting needs the records.

Each new request can trigger an alert email to the recipients you set per store view, so no request goes unnoticed. See how to process a request in the user guide.

From an approved request to a completed refund

After you approve a request, click Create Credit Memo on the request page. Magento's standard credit memo screen opens with the items and quantities from the request already filled in, plus shipping when the whole order is withdrawn. You review it and confirm the refund yourself.

You choose how the money goes back. With standard Magento, it returns to the original payment method. If you also run our Store Credit & Refund extension, the same credit memo can return the amount as store credit, keeping the money in your store for the customer to spend again.

Each credit memo is linked back to its withdrawal request, and the request's Credit Memos tab shows the order's credit memos next to it. Shipping is refunded only when the whole order is withdrawn.

Configure each store view on its own

Settings apply at the store-view level, so a multi-store setup can run different values per storefront.

Per store view you can set the withdrawal window in days and whether it counts from the order date or the shipment date, the return address shown to customers, the email sender, the admin notification recipients, and the template for each customer and admin email. The interface text uses Magento's standard translation system, so you can translate it for each locale the same way you translate other modules.

Drops into a standard Magento store

The withdrawal button is added to the order confirmation email, the order view, the customer account, and the footer without editing templates.

The extension ships both Luma and Hyvä storefront templates, and it runs on Magento Open Source and Adobe Commerce. Each release is tested automatically on Magento Open Source 2.4.5 and 2.4.9, Adobe Commerce 2.4.9, Mage-OS, and Hyvä.