We strive to convey the most detailed information on the product pages and manuals, but some questions are still open and arise quite often. Let's consider the most typical Reward Points + Referral program questions related to the extension operation:
Q: Suppose we created an earning rule for a product sharing rule on social networks. Is there any way to set any time interval between valid clicks (e.g. for share or like), so that preventing fraudulent actions?
A: Yes, we envisioned this alternative and added the possibility to limit the points maximum number earned per day for unique loyalty programs. In every rule, there is the "Actions" section where you can set the limit for earned points.
In such way, you can limit the maximum number of times the rule is triggered for potentially recurring rules, such as, for example, subscriptions, review adding, sharing on the social networks, or referral program.
Q: Can I modify texts/notifications that are visible to a customer?
A: Yes, our extension is enhanced with a very flexible Notification Rules system. You yourself can set not only the pages In addition to the page on which you want to post the message, but you can also specify the rules under which it should be shown (the rules are associated with the basket, products or customer’s group)
Q: In configuration its asking for Facebook app id, for that which app I have to create?
A: For the correct mechanism operation of the adding points for sharing on Facebook, you need to create a Facebook app and link it to our extension using the Application ID.
To get the App ID, you have to create an application here https://developers.facebook.com/apps and copy the Facebook App ID into the extension settings.
Q: I already have your extension for Magento 1, can I migrate all data to Magento 2?
A: Yes, we offer migration scripts of data from M1 to M2 for most extensions, including Reward Points + Referral Program extensions.
For this extension, you should first export the CSV file with data from M1 and then import it to M2. You can find a more detailed description of the manual https://mirasvit.com/docs/module-rewards/current/setup/migration
Q: On my store, I do not have a native checkout extension installed. Is your Reward Points extension compatible with it?
A: Yes, our extension is compatible with all popular checkout extensions, such as One Step Checkout and others. In addition, a client can apply loyalty points on the cart page, which is convenient for the calculation of the total cost.
Also, you can set notifications for the cart page, showing your customers a number of loyalty points they will get if they place a particular order.
Q: Can I manage the customer loyalty points balance manually (add/remove points)?
A: Yes, by going to the customer edit page, in the Reward Points tab, you can check the balance, transaction history and also add or remove the number of points for the customer. This is a fairly convenient way to encourage customer loyalty.
It was the list of the most popular questions. Feel free to contact us in case of further questions!