Mirasvit Extensions Update Digest 29.06

Mirasvit Extensions Update Digest 29.06

Extensions

Updates at a glance:

Magento 1 Solutions

Magento 2 Solutions

RMA: added ability to set up hourly workflow check

Reward Points + Referral program: ability to see the amount of points able to earn; ability to filter the grids by website

HelpDesk MX: customer cross comments and ability  to rate support answers added

Page Cache Warmer: delay between requests option added

Full Page Cache: ability to exclude cms blocks; enhanced compatibility

Take a closer look on our recent innovations and how can you benefit from them:

RMA: ability to set up hourly workflow check

Check every hour event for RMA workflowsImage 1. Check every hour event for RMA workflows

What does this feature mean and why should I use it?

This update actually is a big step towards automation of management of your store. Since it is possible to set up workflow rules hourly check, the RMA extension is able to execute automatic actions according to dynamic change of the RMAs conditions that you set up for each workflow. For instance, once set up, your workflow can change statuses of the events or send the notifications according to your preferenc  This feature provides you with wide options of reducing the manpower needed to operate RMAs while clients would be provided with updates on their RMA requests timely ? in case you will use and setup the extension accordingly.

What’s new about this feature?

Before the update you there we no option of every hour conditions check.

BEFORE Update: there were no option of workflow rules hourly execution.

AFTER Update: you can automate your RMA’s management.

What’s in it for my store?

From now on, you less efforts needed on managing the RMA ? the automatic hourly workflow conditions check up feature can do it for you.

HelpDesk MX: customer cross comments and ability  to rate support answers addedSupport Answers Rating with Help Desk MX

Image 2. Supports answers rating

What does this feature mean and why should I use it?

Are you confident about your support service? The new feature of HelpDesk MX allows customers to rate support answers which enables you to see the quality and relevance of the answers provided. Using this data can help you to improve your answer templates and identify the best employees.

Customer cross-comments feature: this feature is significant for managing the relations with returning customers. From now on, same Customer Notes field will be accessible from all the tickets the customer creates, which allows the support managers to solve requests depending on specific features of each customer.

What’s new about this feature?

There were neither ability to rate support answers, nor customer  feature.

BEFORE Update:.You could only guess which answer is more relevant to the customer and who among your employees is the most efficient in case solving.

AFTER Update: Answer’s rating, customer cross comments ? everything to excel the communication between your stuff and clients.

What’s in it for my store?

Through new features the level of customer satisfaction can be increased dramatically and it’s on you to grab this opportunity of making your store more customer-oriented.

Full Page Cache: ability to exclude cms blocks; enhanced compatibility

What’s in it for my store?

Now you can keep your cms blocks unaffected by your Full Page Cache extension. This is especially valuable when your cms blocks are dynamic, and not dependent on the pages. If you have constant updates as a part  of your cms blocks and you want the changes to be done straightaway ? for example, if you have widgets with that require instant updates ? this feature is a requirement for them to function properly.

BEFORE Update:.you could only exclude the pages and update the layout blocks instantly.

AFTER Update: now you can k  you dynamic cms blocks unaffected ? to have instant information updates and proper widgets functioning.

MAGENTO 2

Reward Points + Referral program: ability to see the amount of points able to earn

Amount of points able to earn

Image 3. Amount of points able to earn

What does these features mean and why should I use it?

From now on, your customers are able to see the benefits behind every purchase they intend to make in your store which works as incentive for actual check outs.

What’s new about this feature?

Customers still could earn reward points from their purchases. The thing is, they were not aware of how much and the new update solves this issue. By giving the clear estimated added value, the decisions to make a purchase are made easier.

BEFORE Update: there wasn’t indicated how much reward point is possible to earn.

AFTER Update: now the customers can see the amount of point they are able to earn.

What’s in it for my store?

The conversion would be affected as the store will receive one more incentive driver.

Page Cache Warmer: delay between requests option added

What does this feature mean and why should I use it?

The overall store performance is the factor that has major influence on your revenue so smart store owners use every opportunity they are able to use to maximize it. After recent update you can lower your server load by setting up a delay between requests.

What’s new about this feature?

BEFORE Update: there was a possibility of server overload by requests.

AFTER Update: now you can set up a delay between requests ? no need to disable/enable manually.

What?s next?

Our team will be glad to hear from you and bring your inquiries on our existing and future extensions into life. Please, advice us, what you wish to see next:

  • New Magento extension you want.
  • New feature in one of our existing solutions.

Feel free to email us at sales@mirasvit.com or contact us in our Twitter or Facebook.

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