Tag: RMA

To win customer loyalty, their experience with your online store needs to be simple and convenient. Learn how to optimize the returns process in Magento with the RMA module through real-world examples.

There are 5 essential facts about customer satisfaction and trust level importance: Customers twice more often share their bad experience, than good one You must work 12 times harder to cover 1 customer poor experience New buyers cost your store 6-7 times more to acquire The probability of selling to an existing customer is way more than to a new buyer Loyal customers are 10 times more valuable, than their first purchase.