Tag: RMA
- Oleksandr Drok
- Apr 25, 2019
5 great ways to improve your customer satisfaction
There are 5 essential facts about customer satisfaction and trust level importance:
Customers twice more often share their bad experience, than good one
You must work 12 times harder to cover 1 customer poor experience
New buyers cost your store 6-7 times more to acquire
The probability of selling to an existing customer is way more than to a new buyer
Loyal customers are 10 times more valuable, than their first purchase.